Citizens: We weren't ready for major impact from Hurricane Matthew

Citizens: We weren't ready for major impact from Hurricane Matthew

An Oct. 5 news release declared: “Citizens is ready for Hurricane Matthew, Are You?”

Months later, Citizens — with 225,000 policyholders in Broward, Palm Beach and Miami-Dade counties — revealed it was not ready to respond to a major storm in South Florida. Companies Citizens had hired to provide independent claims adjusters for post-storm damage assessments supplied far fewer adjusters than Citizens requested.

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