Insurers’ incorrect statements to fire victims lead regulator to issue formal notice

CADO Admin
Insurers’ incorrect statements to fire victims lead regulator to issue formal notice

Notice requires insurers to make sure their staff are trained in California laws and rules
SACRAMENTO, Calif. — Insurance Commissioner Dave Jones directed the California Department of Insurance to issue a formal notice to insurers, licensed public adjusters and admitted carriers to make sure all claims adjusters assigned to wildfire claims, including those not licensed in California, are properly trained on the California Unfair Practices Act, Fair Claims Settlement Practices Regulations, and all laws relating to property and casualty insurance claims handling.

Hurricane Irma recovery slowed by shortages of insurance adjusters, contractors

Source: sun-sentinel.com

CADO Admin

"Much of the post-Irma frustration stemmed from dealing with catastrophe adjusters quickly trained and supervised under the governor’s Sept. 4 emergency authorization allowing suspension of normal credentialing requirements, Dominguez said.

One such adjuster was dispatched to an English-speaker’s home despite not knowing how to speak English, Dominguez said.

After Hurricane Harvey, “the cream of the crop” of independent insurance adjusters headed to Texas to work for insurance companies there, Papy said. Then, when Irma looked likely to strike Florida, insurers here were forced to compete to secure services from adjusters who didn’t go to Texas." (from the article)


From fire to floods, recent natural disasters highlight the need for uniform claims adjustor licensing

Source: The Hill

CADO Admin
"As the nation continues to recover from the damage caused by hurricanes, floods and fires from coast to coast, we are reminded yet again that unforeseen, life-changing disasters can strike at any time. After the initial chaos subsides, it’s only natural that those affected would want to move quickly to start rebuilding their lives. For many, the first step is a call to the insurance company, who should be able to resolve claims promptly, offering timely financial assistance when it’s needed most. But unfortunately, a complicated patchwork of state laws governing claims adjusters provides exactly the opposite: an inefficient, time-consuming, and expensive process that fails to serve the needs of consumers in the wake of a...

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