An Oct. 5 news release declared: “Citizens is ready for Hurricane Matthew, Are You?”
Months later, Citizens — with 225,000 policyholders in Broward, Palm Beach and Miami-Dade counties — revealed it was not ready to respond to a major storm in South Florida. Companies Citizens had hired to provide independent claims adjusters for post-storm damage assessments supplied far fewer adjusters than Citizens requested.
"The Citizens Property Insurance Company is regrouping after two hurricanes hit the state. The state-backed insurer is disappointed with the response of independent contractors handling claims adjustment."