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Do it right the first time and reduce re-opens

This article was moved from the old system. It was written by George Mullet in 2000.

The primary thing an adjuster needs to do is communicate with the insured. I cannot emphasize that enough. We do not know if there is an error, an oversight or what, until we get out there. The adjuster is always supposed to communicate the proposed settlement with an insured and many people tell us they never heard from the adjuster after he was out there. Whether that is true or not is not the issue. If the adjuster is overly clear not only on the amount of the settlement but exactly what he is recommending, it leaves little room for misunderstandings. Further, if he/she is extremely clear, people will not have the tendency to want to say they never heard from the adjuster.

31 March 2007 0
Article rating: 4.3
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View From the Slough, Too - The Art and Science of Branch Assist

View From the Slough, Too
The Art and Science of Branch Assist
By Steve Ebner (Medulus@aol.com)
 
I originally wrote this article back in 2001, and hundred of people read it on CADO, but at some point the link to the article became bad. So, for years I have not even been able to access it. I thought the article was lost for good until I recently discovered it on an old backup data disk. Because the conditions in catadjusting in 2001 and 2007 are so similar, I thought it would be a good time to update and revise the article to make it more current and to repost it on CADO. I know there is a danger of sharing too many secrets about how to get by in this business, especially when so many thousands have been added to our ranks with the storms of 2004 and 2005. But it is mainly those with experience and knowledge that will be able to benefit from this information. And I have always been willing to help those who deserve to be helped.
 
7 August 2007 4
Article rating: 4.9
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Catadjusting and Crisis Intervention

This is an article I have considered writing for years, one that deals with some of the emotional/psychological elements of working with people who have experienced personal crisis as a result of a catastrophic event, especially with regard to what this means for effective claim settlement.

16 August 2007 2
Article rating: 4.5
69629

Comparative Performance of EPDM As Protection Against Hail Damage

By Ric Vitiello is president of Benchmark Services Inc.

"Among the most serious and challenging threats to the performance of any roofing system is hail damage. Failure of a roof membrane due to hailfall can result in flooding and damage to inventory and equipment. Protecting against hail damage is one of the ultimate tests of any roofing ...

4 March 2008 0
Article rating: 4.0
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Common Estimating Errors

By John Postava;  First posted in the forum.

"They say there have been more mistakes made by computers than Tequila and Hand Guns combined.  That being said, with the help of one of the top trainers at Vale National Training Center we published a white paper on what we feel are some of the top ...

29 February 2008 0
Article rating: 3.6
68433
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6 Jul 2014

Cat Adjusting as a Profession (Is It For Me?)

From the Article Archive 
Title: Cat Adjusting as a Profession (Is It For Me?)
First Posted: Friday, November 26, 2004
Author: Gary White

My son is now ready to go to college away from home and excluding approximately 21 months in an attempt to try something different in my life as a "financial planner", I have been adjusting, supervising or investigating claims for almost 27 years. By the way, I have worked my share of hail, wind, tornado and hurricane cats for other carriers so I know from whence I speak. Even during the time while I was trying to become a "financial planner", I supplemented my income with adjusting temp jobs and contract adjusting work.

Author: Roy
0 Comments
Article rating: 4.0

12 Jun 2014

Flooding the Market with Useless Prospects: CAT Adjusters and Training

An opinion by Phillip Crimaldi 

"I’m fairly certain, at least from my own research, that a few things happened somewhere around the post-Katrina era.  First, a handful of hardworking independent adjusters made a bunch of money.  The adjusting companies who had the contracts for those claims made millions, and some of them made successful businesses that continue to provide claim services under catastrophe and structural loss circumstances.  The remaining folks either went belly up or decided to start selling a rather poorly designed training service.  This attracted every Tom, Dick, Harry (and Sally) who wanted to “Get Rich from Adjusting Claims!”.  Storm chasing contractors and adjusters came out of the wood-work after spending their savings, assuming they could also make a lot of money.  The percentage of catastrophe claims is way down and the story goes the market is now flooded with a bunch of folks who preach their ability to adjust claims by merely taking a software estimating class and passing Texas or southern license exams which really don’t encompass the business of adjusting.  Some are smart enough to suggest they would be willing to shadow for a claim or two, but most of those folks literally have palm trees on their resume heading, as if they’re already on retirement island!  The rest seem to be convinced they are “ready to go”, and all of them want to be “deployed” on some sort of “roster”, yesterday.  Who knows where these terms even surfaced. - See more at: http://independent-adjuster.com/flooding-the-market-cat-adjusters-training/1243/#sthash.K8QwERg6.dpuf 

Author: Roy
0 Comments
Article rating: No rating

18 Oct 2013

Insurance claims adjusters discovered human body on store roof

DURHAM — An insurance company adjuster who was checking a claim made by the owners of a recently closed convenience store found a human body stuffed in a vent on the business’s roof, according to a copy of a 911 recording made public Friday.

Police have not yet identified the remains which were discovered late Wednesday morning by two insurance claims adjusters who had clambered on the roof of the Town & Country convenience store at 3700 Fayetteville Street in South Durham.

Author: Roy
0 Comments
Article rating: No rating

31 May 2013

18 Years online and over 23,000 members

Wow! We recently reached 23,800 members. What can I say but thank you for visiting and being a part of the CatAdjuster.org community.  Without you we would be nothing.

 

Thanks again.

 

Roy

 

Author: Roy
0 Comments
Article rating: No rating

24 May 2013

Are you ready for the life as a Cat Adjuster or road warrior?

The life of a road warrior can be hard, not only on the traveler but also on his or her family. Experienced business travelers explain how they MAINTAIN THE PERSONAL-PROFESSIONAL BALANCE...

Author: Roy
0 Comments
Article rating: 5.0
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