This article was moved from the old system. It was written by George Mullet in 2000.
The primary thing an adjuster needs to do is communicate with the insured. I cannot emphasize that enough. We do not know if there is an error, an oversight or what, until we get out there. The adjuster is always supposed to communicate the proposed settlement with an insured and many people tell us they never heard from the adjuster after he was out there. Whether that is true or not is not the issue. If the adjuster is overly clear not only on the amount of the settlement but exactly what he is recommending, it leaves little room for misunderstandings. Further, if he/she is extremely clear, people will not have the tendency to want to say they never heard from the adjuster.
This is an article I have considered writing for years, one that deals with some of the emotional/psychological elements of working with people who have experienced personal crisis as a result of a catastrophic event, especially with regard to what this means for effective claim settlement.
By Ric Vitiello is president of Benchmark Services Inc.
"Among the most serious and challenging threats to the performance of any roofing system is hail damage. Failure of a roof membrane due to hailfall can result in flooding and damage to inventory and equipment. Protecting against hail damage is one of the ultimate tests of any roofing ...
By John Postava; First posted in the forum.
"They say there have been more mistakes made by computers than Tequila and Hand Guns combined. That being said, with the help of one of the top trainers at Vale National Training Center we published a white paper on what we feel are some of the top ...
My son is now ready to go to college away from home and excluding approximately 21 months in an attempt to try something different in my life as a "financial planner", I have been adjusting, supervising or investigating claims for almost 27 years. By the way, I have worked my share of hail, wind, tornado and hurricane cats for other carriers so I know from whence I speak. Even during the time while I was trying to become a "financial planner", I supplemented my income with adjusting temp jobs and contract adjusting work.
An opinion by Phillip Crimaldi
"I’m fairly certain, at least from my own research, that a few things happened somewhere around the post-Katrina era. First, a handful of hardworking independent adjusters made a bunch of money. The adjusting companies who had the contracts for those claims made millions, and some of them made successful businesses that continue to provide claim services under catastrophe and structural loss circumstances. The remaining folks either went belly up or decided to start selling a rather poorly designed training service. This attracted every Tom, Dick, Harry (and Sally) who wanted to “Get Rich from Adjusting Claims!”. Storm chasing contractors and adjusters came out of the wood-work after spending their savings, assuming they could also make a lot of money. The percentage of catastrophe claims is way down and the story goes the market is now flooded with a bunch of folks who preach their ability to adjust claims by merely taking a software estimating class and passing Texas or southern license exams which really don’t encompass the business of adjusting. Some are smart enough to suggest they would be willing to shadow for a claim or two, but most of those folks literally have palm trees on their resume heading, as if they’re already on retirement island! The rest seem to be convinced they are “ready to go”, and all of them want to be “deployed” on some sort of “roster”, yesterday. Who knows where these terms even surfaced. - See more at: http://independent-adjuster.com/flooding-the-market-cat-adjusters-training/1243/#sthash.K8QwERg6.dpuf
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