Satellite Roof Measurements
Have you use a Satellite Roof Measurement service?





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Deployment?
1. Which one of the current Tropical Storms do you believe will result in deployment for you.

Ana (8) 6%
Bill (51) 40%
Claudette (4) 3%
None (64) 50%

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Current Poll: Are your assignments Zoned?
1. When you arrive at a new location and start receiving assignments are they zoned or grouped by zip code?

Yes  38%
No, not at all  29%
Somewhat  33%

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Survey
How many claims did you handle in 2009?












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On The Road
1. How many days did you work on assignment in 2008?

0 - Zero (17) 3%
1-30 Days (28) 5%
31-60 Days (89) 17%
61-120 Days (130) 25%
121 - 180 Days (85) 16%
181-240 days (67) 13%
240 Plus (100) 19%

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Fuel Expenses
1. Are you happy with the way fuel expenses are handled in the fee schedules you are requested to work with?

No (270) 79%
Yes (5) 1%
Somewhat (30) 9%
Very much (6) 2%
In no way (32) 9%

2. Do you think a Cane in the gulf will influence the fee schedules?

No, SOSchedule (152) 44%
Yes, the carriers and vendors will know that they need to give consideration to the extra expense to get adjusters to handle the claims. (134) 39%
Not sure, but I need to work and may be willing to take a hit (57) 17%

3. Who should pay the extra fuel expenses

The Adjuster (9) 3%
The Vendor (27) 8%
The Carrier (297) 87%
The Feds (8) 2%
Other (2) 1%

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Work Drought Over?
1. Do you think the work drought is over?

Yes (34) 30%
No (34) 30%
Almost, we need some more assignments (31) 27%
What work drought? (14) 12%

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Survey - Unadhered Shingles
1. Your inspection of a roof after a hurricane makes landfall only finds unadhered shingles.

This is damage and I write an estimate for repairs.  53%
There is no direct damage from wind, no claim.  47%

2. You are working a lightning claim in Ohio, the lightning splits a tree and a tree limb hits the rear slope damaging a 5' X 5' area. Your inspection also finds unadhered shingles on the front slope.

I write an estimate for repairs to the rear slope only.  68%
I write an estimate for the repairs to rear slope and front slope.  30%
The damage appears to be below the $500.00 deductible so I do not write an estimate.  3%


Dicusssion - Example
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How do you reduce reopens?
1. Which of the following do you feel does the most to reduce reopens?

A thorough inspection (60) 24%
Correctly identifying the damaged material ( i.e. 220 vs 240 # shingles) and using the correct repair methods and prices (38) 15%
Getting an agreed scope with the insured and\or Contractor (90) 36%
Getting the claim completed quickly (6) 2%
Taking time to explain the claim process to the insured (51) 21%
Other, share your thoughts in the forum (2) 1%

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Did you get a job?
1. Have you attended a training class or training classes the last two years?

Yes (231) 96%
No (9) 4%

2. If yes, how long after attending the class did it take to get employment?

Within 30 days (34) 14%
31 to 60 days (20) 8%
61 to 120 days (14) 6%
121 to 180 days (11) 5%
More than 180 days (19) 8%
Have not received an offer of employment  (129) 54%
NA (13) 5%

3. Do you think the class or classes helped with the employment?

Yes (69) 29%
No (95) 40%
A little (37) 15%
NA (39) 16%

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Completed Assignment
1. When does your responsibility on a file that was assigned to you end?

When you complete file and turn it in (11) 3%
When the supervisor approves and closes it (101) 30%
When the file is sent to the insurer (8) 2%
When you leave the assignment (64) 19%
When your invoice is paid (48) 14%
When the insured has completed repairs (110) 32%

2. How long after you leave the assignment should you be required to make revisions or handle supplementals that do not require a reinspection?

1 Week (17) 5%
2 weeks (24) 7%
3 weeks (5) 1%
1 month (64) 19%
For the life of the file (143) 42%
I should not be requested to work on the file. (89) 26%

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Survey Minimize
1. How concerned are you about working Hurricane claims in the areas impacted by the oil spill?

Concerned (52) 9%
Very Concerned (28) 5%
Extremely Concerned (33) 6%
Not worried at all, just give me the claims (446) 77%
I will not work claims in areas impacted by the oil. (18) 3%

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Oil Spill
Should the Military be called in to handle the Oil Spill?



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Survey
1. Do you agree or disagree that global warming is occurring?

Agree (22) 33%
Disagree (37) 56%
Unsure (7) 11%

2. Global warming has effected our industry?

I don't believe in global warming so no. (31) 47%
Strongly Agree (7) 11%
Moderately Agree (11) 17%
Disagree (13) 20%
Unsure (4) 6%

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