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Last Post 07/15/2010 2:30 AM by  Leland
Mercury Adjuster
 5 Replies
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Author Messages

07/13/2010 3:10 PM
    Hi I am knew to this forum...
    Looks like this forum is more for adjuster than it is for people that need a claim solved.
    I hope you guys can give me some advice.
    Recently I got hit in the Driver side door of my Nissan 350z by a driver insured by Mercury.
    Farmers (my insurance has already stated that Mercury's client is liable, the client stated it himself)
    I have been trying to get mercury to pay for my damage but their adjuster is not clear with me. They give me B.S>
    I do not believe she is been upfront with the matter and I know they are dragging their feet.
    I am afraid to call her know because every time I call her it feels as she tries to slow the process down even more.
    What should I do?? Is there any legal grounds I have for speeding them up in there processs and taking them to a arbetriator 
    if they believe they are not liable??  Jezz I feel like they are giving me the run around
    Why are Mercury Adjusters take so long to answer simple claims??

    07/14/2010 9:05 AM
    If cash flow is not an issue, you can always file the claim with Farmers ( your carrier), pay your deductible, and get your vehicle repaired. If and when Farmers takes Mercury to subrogation, they will try to get their and your money back. There is no fast way to force a carrier to admit liability. If money is an issue, then your best option is  an attorney, whose cut of any settlement, would most likely cost you more in the long run. You can argue bad faith to the state regulator ( I don't recall if you said what state you live in), but most likely that could take several months, and if you are missing any information regarding your claim , it could take longer. Sorry.

    07/14/2010 11:20 AM
    Nissan, Your question is pretty vague. Many things can slow down a claim. If your veh is a total loss, value disputes can drag on for a while. If it is a simple property damage claim, has the adjuster asked you to take the veh to the shop for teardown? If your waiting on initial inspection, have you waited 2 days or 20 days. You say the adjuster is not clear with you, what are they not clear about? What is your simple question? If it is a general question maybe we can help. If its a claim specific question maybe not
    I know the voices aren't real, but sometimes they're right!

    07/14/2010 3:19 PM
    I am sorry for not being clear. I feel the Mercury adjuster is not being clear because she does not tell me my rights or how the process is looking like or anything. All
    she does is listen to me and say "yes" or "no" then she hangs up.
    Farmers adjuster on the other hand gave me options and gave me information to make a educated choice, not to menchine that they solved the case in only 2 weeks.

    I just do not know the in's and out's of the adjusters industry so I do not know what to ask, what to do...
    So every time I call her I feel like I do not know what to say to her, what to expect, or even how to defend myself because she does not give me more information
    than the one I ask her for
    **I am stumped** I ask If you guys can help me understand this industry simple processes and question to ask her, what to look out for...I guess any information would be better then what I already know.

    Thank you guys for your input I really do appreciated
    Ray Hall
    Senior Member
    Senior Member

    07/15/2010 12:23 AM
    just ask her if they have accepted liability, and when can you expect a check.
    Advanced Member
    Advanced Member

    07/15/2010 2:30 AM
    It is not clear from your posts what the situation is.

    Did you file a claim with your carrier or just call them for advice?

    Has your carrier agreed to pay you?

    Are you trying to claim directly against the other parties carrier without making a claim on your own coverage?
    You are not authorized to post a reply.

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