Since I decided to stop storm travel after Hurricane Rita in the fall 06 I have listed with about 15 of the vendors who posted the adds. I think two required IC and the rest required Xactinet connections for up load and down load. My total out lay for xmate exceded $830. one 1 month and two 90 day leases. I received two losses from one vendor and let them re-write the estimate in xmate for 50% of the service bill. I recieved 2 more from another vendor using xnet. I received 2 more from the 3rd vendor using xnet.

This is not a slam about the estimating program, but about the vendors who hang the carrot out. My advise is if you do not have xmate now, have the vendor pay for your lease and let them deduct $25.00 from each paid for file, until they are reimbursed. O by the way this is a very hard program to learn, and a harder program to upload the flood forms, photos, attachments. I still think the carriers who use this program will be hit by a monster lawsuit someday, if they do not act as the administrator of the program and funished a loaded computer like State Farm does.

Why don't these vendors post "no one over 60 need apply" as I did not get a peep out of the other 12 vendors

It's a conspiracy, Ray, a friggin' conspiracy.

Hmm sounds like this topic may have 2 points that are two hot to discuss on a public forum.

Amen bro , go girl , I also think any client who uses this program has not done their homework in looking at soft ware and its capabilities. And the people at xactware are subhuman. I really should post the copies of my chat with these morons over the last three weeks when i tried to get them to set up my profiles properly, these people at xact should go away . They are a danger to the entire cat community. They are just wasting air each day they live.

Richard, don't be shy, go ahead and tell us how you feel about Xacitmate. All kidding aside, I totally agree with you. The tech support for xactimate is atrocious. At least Integraclaim has a good support staff, even though they are becoming an inferior product. Simsol is the way to go, but we must convince the companies and vendors to use it.

 There are those of us who do not mind Xm8. and as long as you "just say no", that leaves an opening for someone willing to learn something new. As many adjusters as we see on this sight waiting for an oppertunity to prove themselves, I would be willing to learn any system to improve my chances at recieving claims.  It dosen't matter whether its property or auto, the company hires us and pays us to do things their way, even if we think it makes no sense. When I was in Mississippi after Katrina, State Farm required us to use Mitchell on auto, and when th same cew moved to Fla after Wilma, State Farm used ADP. People grumbled, but we adapted, and came home knowing a new software for my resume.

Just food for thought

JWG

Joe's right, Xm8 has market share that has been quoted at 80% per their site. If one of the big 3 carriers (Allstate) wasn't married to IntegraClaim, it might be a larger share. ISO purchased Xm8, so it is just not going away. 

State Farm has been using Xm8 since the 1980's.  Comments that it is "contractor's software" are not fully accurate, Xm8 has had depreciation and insurance focused features since I started working with it 16 years ago.  Of course the water-fire damage contractors use it too - but that doesn't bother me personally.

I have one comment for those that hate Xm8 - if you are doing an estimate with other software and find yourself searching for a repair item that is not in your database, odds are that it is in Xm8.  If you use the "search" feature to narrow down the many thousands of choices in Xm8, the process can go quickly.