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Last Post 12/06/2007 1:56 PM by  Ed The Roofer
Roof T.O. w/2nd Layer CDX
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Ed The Roofer
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11/02/2007 1:15 PM

     

    Hi guys.  I have lurked here for a while, just to learn about claims, but now I need some help to understand how to deal with the peculiarities of a current claim I am proceeding with regarding a roofing replacement.

    By the way, if i posted in the wrong forum, please feel free to move it accordingly.

    I am doing a storm damage tear-off and reroof of a home and detached garage which both were struck by a large tree from a wind storm recently.

    Garage was bid for a 2 layer T.O. but there actually is a hidden 3rd layer.  The bottom course was cut away to conceal this fact.

    House showed only a 1 layer tear-off, but we just noticed that the shingles curling down on the eave edge concealed a 2nd layer of CDX decking with another layer of shingles sanwiched in between the top and bottom layer of decking.

    What is my proper course of action in dealing with the Insurance company regarding these hidden and unforseen additional shingle layers and additional layer of decking on the home?

    The curled shingles and them being painted together hid the fact that there was another deck underneath.

    What is the responsibility of an insurance company for this?

    The HO's do not have the funds for the job in the first place, on their own, without the insurance claim paying for it, and so far the insurance company agreed with all of my measurements.

    Thanks,

    Ed

    Please Stay Tuned For A Very Important Message From Our Sponsor http://www.rightwayroofingcompany.com/ www.rightwayroofingcompany.com Roof Estimates, Roof Repairs, Roofers, Roof Leak Help, Elgin, Carpentersville, East Dundee, West Dundee, Sleepy Hollow, Algonquin, South Elgin, Huntley, Lake In The Hills, Illinois
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    OdieWyatt
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    11/02/2007 1:59 PM
    What is my proper course of action in dealing with the Insurance company


    Call them and explain what you found.

    No one on a nationwide forum can speak for them, or know their policy, local codes, case law, prior claims history, etc., from what you have outlined.
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    Ed The Roofer
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    11/02/2007 2:12 PM

    I have left a message for the adjuster, but I figured I could get some feedback if any adjusters have ever run into this before and how it was handled.

    I have already notified the Home Owner about the hidden layers of shingles and the additional incorrectly applied layer of CDX plywood deck sheathing sanwiching in another hidden layer of asphalt roof shingles.

    Thanks for the response so far, though.

    Ed

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    BobH
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    11/02/2007 2:42 PM
    some feedback if any adjusters have ever run into this before and how it was handled.

    From your first post, it looks like the carrier initially agreed to do the right thing, and take it down to a clean layer of decking. Most carriers do agree to that, to avoid code infractions of too many layers, plus the practice of adding a layer of roofing over another layer will be a short lived roof.

    With that in mind, this carrier simply needs to be informed that there is another layer and just add it to the claim.

    If they put OSB over a layer of shingles, it makes me wonder if you don't have "space sheathing" under all of it (1x4's or 1x6 with gap between). Usually see that with wood shingles, not the asphalt layer you mention as first layer... but obviously they were covering up a problem, or taking a shortcut to finding a smooth nailing surface.   You may be buying them new sheathing if it isn't plywood or OSB under  all those old layers.

    Odie is correct that you cannot assume every carrier and every policy will look at this the same way. Some carriers are deeply concerned about customer satisfaction. Others could care less, may point out that there is no coverage for building code upgrade, and allow for something less than perfect repair. If they had garbage to begin with, they can have garbage back, but new garbage.  For example, allow tear off down to clean layer of OSB and ignore the boneyard under it. 

    You have to keep your eyes open - and avoid promising something without authority from the carrier...  or if you are the contractor (and I think you are) then it is a matter of trying to get an agreed scope of repair steps, then the agreed price for those repair steps.  If a portion of the job is not covered (code upgrade, etc.) then the homeowner will have to agree to pay the difference before you start the job.  And his deductible...

    Bob H
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    SSADJUSTER-25
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    11/02/2007 2:55 PM

    Edward,

    If this claim is in Florida make sure they don't have an endorsement that covers 2nd layer. F&G has an endorsement that only paids $5 K if there is a 2nd layer of roof. Just food for thought. As, Odie states you go by the policy, region and etc....

     

                                               ROOF COVERAGE LIMITATION
     
    DEFINITIONS
     
    The following definition is added:
     
    “Roofing over-layment” means the protective material permanently covering a roof, including slate, shakes, shingles, tiles, metal or any combination thereof.
     
    SECTION I – CONDITIONS
     
    The following is added to Paragraph C. Loss Settlement, subparagraph 2:
     
    The limit of liability that applies to the removal, repair or replacement of all or part of a roof that contains more than one layer of “roofing over-layment” is $5,000.
     
    However, this limitation will not apply if the repair or replacement of any part of such roof can be accomplished without the removal or addition of “roofing over-layment”.
     
    All other provisions of this policy apply.
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    Ed The Roofer
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    11/02/2007 3:01 PM

    Thank you for the reply.\

    AllState has handled this claim poorly from the beginning.

    The first adjuster went out and mismeasure by only coming up with about 40 % of the size of the house.

    2nd adjuster was supposed to meet me there, but just showed up with no notification in advance.  That one did not remeasure anything and just told the HO that there was nothing he could do about it and it looked correct to him.

    Finally, I was able to meet with a 3rd adjuster, who actually got on the roof with me and remeasured and found that I had the correct measurements.  I have left a brief message with him to contact me and requested he be available while we are in progress sometime in the next week.  I hope the same adjuster follows through and not get stuck with one of the originals, who did not examine the property initially.

    Also, I will be requesting the building inspector to show up and advise accordingly.

    Ed

    Please Stay Tuned For A Very Important Message From Our Sponsor http://www.rightwayroofingcompany.com/ www.rightwayroofingcompany.com Roof Estimates, Roof Repairs, Roofers, Roof Leak Help, Elgin, Carpentersville, East Dundee, West Dundee, Sleepy Hollow, Algonquin, South Elgin, Huntley, Lake In The Hills, Illinois
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    BobH
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    11/02/2007 3:06 PM
    I will be requesting the building inspector to show up and advise accordingly
    Sounds like no one ever pulled permits for the earlier work on the house, better give him directions - they have never been there before...
    Bob H
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    Tom Rongstad
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    11/02/2007 3:56 PM

    Removed

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    Leland
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    11/02/2007 7:46 PM
    Many adjusters have more experience on this issue than I do but in general, if it is an HO policy, the carrier will pay to tear all the excess layers off and reshingle. The thinking is that you have to tear off the damaged layer, which inevitably damages the layer below, so that has to come off too, until you expose a new sheathing surface. If you have 2 layers of asphalt over a layer of wood shingles over open space decking, the carrier will likely agree that removal of the wood shingles also needs to be paid for because they will also get damaged on removal. Another way to say it is how would it be possible to carefully remove just one layer? It is not possible in the real world. Therefore, to give one new top layer, all the old must be removed. Furthermore, in the example above, if there is now open space decking where there used to be a top layer of asphalt comp, the open space decking needs to come off because it is not possible to nail asphalt comp to open space decking. Some might say this is a code upgrade, which technically it is, but another way to look at it is that the insured had a nailing surface for asphalt comp, but after the neccesary tear off they do not have a nailing surface for asphalt comp, and they are entitled to a nailing surface to be restored to pre loss condition, it just happens to coincedentaly also be a code upgrade. If the carrier is really analytical they could decide to pay for new open space decking but I'm not sure if that would be any cheaper than OSB, and of course that would just be the estimate, the homeowner would course not actually put space decking back.

    Now of course there all all kinds of counter arguments, many of which are very reasonable, and of course as stated before it depends on your policy, the case law and regulations of the state, the carriers interpretaion, and the particular facts and cicumstances of the damaged roof. For example, a carrier that normally does not pay for removal of the space decking, and says the new OSB can be nailed to the space decking, might agree to pay for the removal of the space decking in situations where it can be shown that the space decking would not survive the shingle removal process due to its age and brittleness. Then again if that were the case the carrier might try to apply depreciation to the space decking because it is old. Another carrier would decide not to apply depreciation, because "non-wearing surfaces" should not be depreciated.

    Bottom line, on a HO policy, damage to part 1 means part 2 needs to be removed, removal of part 2 means part 3 needs to be removed, and so on etc. until you might be doing a lot more work than seemed reasonable at first glance.

    On a DP policy the carrier is more likely to pay for the (theoretical?) repair, with little or no regard to whether a roofer would actually be willing to do the work or guarantee it. It is also my understanding that on a DP policy, the carrier does not owe for as high a standard of matching.

    I think sometimes arguments between adjusters occur because they work in different states, with different carriers and different policies and what one adjuster is convinced is the right way is different from what another adjuster has been trained to do.

    Again, roofing is my weakest area, I know most adjusters, especially cat adjusters have more experience in this area, so please tell me if I am wrong.
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    HuskerCat
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    11/02/2007 8:19 PM

    I think most would agree with you on the removal of all additional layers and providing a nailable surface to install new shingles .  But I've never encountered a situation to R&R the entire spaced decking...just lay a solid decking over it, although there may be a spot repair required to the spaced decking.  If someone tried to convince me the entire spaced decking needed replacement due to brittleness, they could also try to argue that all the rafters needed replaced.  And that, in my opinion, could only be due to deterioration or dry/wet rot from a long-standing condition if multiple layers of roofing had existed prior to the loss.  This is speaking of course from the thought that the loss is due to wind or hail, and not fire.

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    BobH
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    11/02/2007 8:23 PM
    I've never encountered a situation to R&R the entire spaced decking...just lay a solid decking over it

    Yep, I see that in my neighborhood all the time, when people get a re-roof.  I also see it when I'm up in attic's chasing down a roof leak, the old 1x4's and plywood on top.  I think it is an ethical repair.

    I'm starting to wonder how one tree falling took out the roof on the house, and the detached garage... bonus points.

    Bob H
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    Ed The Roofer
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    11/02/2007 8:33 PM

    Bob,

    ROFLMAO.  Yeah, I guess they have never been there before.

     

    Tom,

    No, I am a small sized licensed roofing contractor in Illinois.

    Leland,

    Thank you for the time and effort for a lengthy and detailed response.

     

    Further description of existing estimated and actual scenario:

    In case there is a need for clarification and the previous examples of scenarios were just used for examples, the scope is like this.

    5/12 pitch walk on hip style house roof, about 15 squares. 

    I and the 3rd adjuster lifted up the shingles to see the decking.  One layer of asphalt composition shngles.

    Now, upon further review, that was only what was on top of an old roof hidden underneath the decking we saw..

    There is an additional layer of asphalt composition shingles under the top 1/2" CDX sheathing, yet on top of the original CDX deck sheathing.  The second layer of plywood decking was nailed down tight enough to the original hidden decking, covered with the gutter apron drip edge flashing and painted, so the edges looked uniform upon initial inspection and estimate.

     

    So, now instead of this being a 1 layer shingle roof removal and removal of the decking to repair the cracked rafters where a tree fell on the house, the scope of tear-off work has doubled.

     

    There is no spaced board, aka, skip sheathing in place.  There is no underlying layer of cedar shingles in place.  There is only the deceptive and non-conforming double decking substrate with a layer of asphalt shingles sandwiched in between the 2 decking substrates and a layer of asphalt composition shingles on top of the top decking substrate.

     

    It is absolutely essential to remove all of the decking and the additional layers of plywood and shingles to examine and replace the broken hip rafter, the broken or dislodged jack rafters and the main vertical rafters.

    Thank you all for contributing thus far.

    Ed

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    Leland
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    11/02/2007 8:33 PM
    Some space decking is real weak and breaks easily on tear off, but generally I agree, OSB over space decking is fine. My biggest point is that every carrier/policy/state/situation is a little different from the next.

    I had one DP claim where there was more than one layer but the carrier only allowed for a repair so the roofer added a second layer of new (cheap) shingles so It wouldn't have a strange height difference where they blended in to the undamaged two layer area. As I remember the carrier did agree to pay for the 2nd layer on the repair area.
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    BobH
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    11/02/2007 8:40 PM
    shingle roof removal and removal of the decking to repair the cracked rafters where a tree fell on the house
    Bingo - it all has to come off to fix the rafters.
    double decking substrate with a layer of asphalt shingles sandwiched in between the 2 decking substrates and a layer of asphalt composition shingles on top of the top decking substrate.
    How do you spell "heavy". Jeeze their roof must be sagging from the weight.
    Bob H
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    Ed The Roofer
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    11/02/2007 8:44 PM

    It was a very large, tall and wide tree which was felled by heavy winds in the NW Chicago Suburbs on or about 8-23-07.

    It is a cheaply built tract home from the original post WW II era, circa early to mid 60's.

    Affordable housing for returningt vets.  $ 100.00 downpayment and you owned a home.

    Research; Leonard W. Besinger and Carpentersville, IL and you may find some interesting history.  First strip mall in the US, supposedly, also.

     

    I will see if I can post some attachment photos.  Most contractor and inspector forum boards I actively participate in require a minimum number of posts before you can add attachments.

    The broken rafters will only be from the detached garage, which is visible from underneath.

     Nope.  I need to resize them.  This board does not do it automatically.  Sorry.

    Ed

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    Ed The Roofer
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    11/02/2007 9:05 PM

    Ed's Carpentersville Roof Estimate Job Photos of broken rafters from tree falling on home and detached garage.  I do not have any views of the house rafters yet, but you can see in the later photos how there is 2 layers of plywood decking with a layer of shingles sandwiched in between.

    Ed

    Edit Note: Links to images no longer valid. The domain\website that the links pointed to no longer exists so they have been removed with this edit. 

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    Leland
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    11/02/2007 9:58 PM
    I agree with Bob- the number of layers doesnt matter- it has to come off to replace the rafters.

    The next problem: will your building dept let you go back with such skinny rafters? Do you have to add strapping? Will the insurance company agree to tear off on both slopes if only one is damaged (I think they should, unless it is a DP policy, then all bets are off)

    In California I had an apartment building 5 or 6 units long and the roofer simply replaced the damaged framing with new wood just like the old- 1x8 ridge board, for example. Even though the repair was just part of one of the 6 units, the building inspector made him remove all the new framing and use a 2x8 ridge board just for that section. The GC ate the loss.
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    jlombardo
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    11/04/2007 7:32 AM
    Sherry,
    I believe that Florida Building code requires that the roofing needs to be removed to available surface. Also, If in fact the roof structure needs to be modified due to meeting the Florida Building Code, I think that the endorsement you quote becomes a moot point if the insured has L&O coverge.....Really doe not matter what the endorsement says when it conflicts with Florida Building Codes.....
    I understand that the endorsement establishes a Limit of Liability, and that would limit the company's exposure on policies that have no L&O.....but it is a losing battle if L&O endorsement is attached....
    Joe
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    SSADJUSTER-25
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    11/04/2007 10:29 AM

    Joe,

    Thanks...I do know that was just posting as sometimes we forget the policy. From the pictures Edward has sent in on his post..you know you are going to replace this roof and do what it takes to get the structure back before storm damages. 
    Also, I believe this roof would come under Code upgrades to meet the building codes for Florida due to structure damages.

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    Ed The Roofer
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    11/04/2007 2:43 PM

    I just wanted to thank everyone for their replies so far.

    Tomorrow morning, I will contact and meet with the building code official from the village and also recontact the adjuster both by his cell phone and his e-mail.

    I will post the additional photos of the house structure when we are in the decking replacement mode and see how many rafters got cracked that need replacement too.

     

    Thanks,

     

    Ed

    Please Stay Tuned For A Very Important Message From Our Sponsor http://www.rightwayroofingcompany.com/ www.rightwayroofingcompany.com Roof Estimates, Roof Repairs, Roofers, Roof Leak Help, Elgin, Carpentersville, East Dundee, West Dundee, Sleepy Hollow, Algonquin, South Elgin, Huntley, Lake In The Hills, Illinois
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