One method of using a remote team to assist adjusters in the field that we have seen used over the past nine years is email. One starts the file and emails it to the adjuster who completes the file and emails it back for final processing but there can be many twists as to how this email system can be used in the team adjusting environment. While this is a low tech option that is well proven I would like to pug our higher tech option that just has been released with new features.
It is called PowerClaim Net Services which is a web based claims management system that is not cost free. It permits one to set up a claim file on the web without the use of estimating software on any computer because it is web based. All you need is Mac/PC or any device that can get you on the internet and type. Once the claim file is set up it can be assigned to any adjuster anywhere in the world that has internet. After the adjuster completes the file using PowerClaim XML then it can be uploaded back to the server so it can be viewed or processed by the carrier, adjusting vendor, TPA, etc. If desired the completed file can be assigned to a remote examiner. As is the case when it is assigned to the initial adjuster the examiner will receive an email stating a claim(s) has been assigned for his review and please log in to accept or reject the assignment.
Just as with Xactnet and ComCentral you can run analytics 24/7 on the claim files right down to line item pricing deviation reports. There is no set up charge for PowerClaim Net Services and the normal turn around time to have a server based web presents set up for a carrier, vendor or solo adjuster and in place complete with your company logo is 24 hours. There is a one time $5 charge per unique claim file that hits the server but there is no limit as to how many times that file can be accessed or the number of different analytic reports you can run on the claim files.
PowerClaim Net Services is being offered free (the $5 fee is being waved) though September 30, 2007 to our entire current PowerClaim XML user base and as with PowerClaim XML estimating software we will provide all others interested a complete and full featured 30 day trial of both PowerClaim Net Services and PowerClaim XML. Unlike some other similar solutions you will retain your ownership of the electronic version of your work product, even the claim files completed during you free trial period. Another plus of using a web based CMS is you have a remote copy of your claim files should your computer be stolen or crash that you can pull back down and restore from if needed 24/7.
As has been the case of the past 10 years your claim files completed during a trial period or as a paying subscriber to PowerClaim XML are accessible to you even if you do not renew your subscription. As an expired user you can’t not start new files or edit old ones but you can view, print, email or data mine any files created while you were an authorized user. You can also import the live claim files into third party claims management systems.
Note: In our new release of PowerClaim XML and Net Services we have added the ability to move Xactimate estimates over the web (or any other brand including auto or liability claims) saved as PDF file. This is now possible because our Supporting Document feature permits adding any PDF file as an integrated part of the claim file.