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Last Post 04/30/2014 9:56 AM by  Tim Wieneke
WARNING!!! BEWARE this CE/Training school!!!
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jingrisano
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02/19/2013 2:47 PM

    FELLOW ADJUSTERS:

     As an adjuster, CE hours and additional training for multiple licenses or whatever reasoning needed is an essential part of the exponential growth and changing of the insurance world. Below I have listed a website that seems extremely reputable and offers A TON of insurance material for nearly every state. In my case, a specific product and service was purchased for STRICTLY simulating a New York test. According to the company, the test simulation allots the consumer to 35 practice exams or practices for 6 months, whichever comes first. In taking 8 exams (22% of the service) in 6 hours, I personally documented 45% of the questions OVERALL as coming up continually in every exam. Now, there could have been an Adobe or cache'ing issue, but if you have an updated Adobe OR a newer computer, this would not be the case. ALSO, with NY Department of Financial Services official text and studying material, 9 questions were incorrect in not only semantics, but in the correct and provided answers as well.

    Upon calling the company and asking for my refund of $50.00 in the MOST POLITE manner, I was personally ridiculed for quitting on 2 of the exams and scoring poorly on the 6 exams that were completed. Also, the gentleman who handles these matters immediately became loud and hostile and accused me of dishonesty, all before knowing I am a licensed adjuster in many states and operate a franchise under Christian morals and healthy business ethics. The refund was refused; upon me settling for his non-refund policy and the conversation as a displeased customer (a customer who has a requirement of over 65 CE hours per two year, HIS BUSINESS BASICALLY) no resolution was offered and no concern was shown, as if every single $50 spent is expendable.

     I'll stop my rant, but as an adjuster: expenses are costly, training and education is pivotal, and beyond all customer service is the key to success. I wish you all the best on your CE/training/educational endeavors and hope this is a help to those shopping.

    BELOW IS THE INFO: no persons in specific will be mentioned

     http://www.insurance-schools.com/" target="_blank" rel="nofollow">http://www.insurance-schools.com/" target="_blank" rel="nofollow">http://www.insurance-schools.com/" target="_blank" rel="nofollow">http://www.insurance-schools.com/

     http://www.insurance-schools.com/" target="_blank" rel="nofollow">http://www.insurance-schools.com/" target="_blank" rel="nofollow">http://www.insurance-schools.com/" target="_blank" rel="nofollow">http://www.insurance-schools.com/

     http://www.insurance-schools.com/" target="_blank" rel="nofollow">http://www.insurance-schools.com/" target="_blank" rel="nofollow">http://www.insurance-schools.com/" target="_blank" rel="nofollow">http://www.insurance-schools.com/

    Insurance Schools, Inc.
    108 Cadle Drive
    Suite A
    Charleston, WV 25313
    United States
    800-333-3926
    Fax: 304-776-8302


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    CatAdjusterX
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    Posts:964


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    02/22/2013 11:41 PM

    Ouch! Sorry to hear about your experience.

    More than a few years ago I too spent X amount of dollars to run practice exams through Insurance Schools for my resident Oregon independent adjuster's license. I took my test through Prometric I want to say it was somewhere around 90 to $100.00 USD, but I don't honestly remember.

    I did take 4 or 5 of those practice exams and I also found at least 25% (probably more) of the questions were the same over and over again albeit in different order. I did call them on that and was advised that each test was simply an actual exam that had been used and for academic integrity Prometric will alternate questions in and out from one pupil to another.

    I remember being photographed at the beginning of the exam as well as during the exam

    "A good leader leads..... ..... but a great leader is followed !!" CatAdjusterX@gmail.com
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    pondman
    Member
    Member
    Posts:90


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    02/23/2013 4:20 PM
    Upon calling the company and asking for my refund of $50.00 in the MOST POLITE manner


    Was it worth it?

    I am sorry, but taking tests for mulitple "different" licenses, not different "states", one will find the same question over and over in practice exams. Sample questions are taken at random from say over an allotment of 250 questions. Each qaurter the tests are different, but you may see some same questions as before in other exams.

    The state has a library of questions that it pulls from for the exams.

    I'm sure you gained some knowledge, but even if you did not, you only lost $50 as a learning example.
    Give them what they want, when they want it, and how they want it !
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    jingrisano
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    Posts:1


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    03/02/2013 7:01 AM
    In this case, the license and practices along with it were for one particular license in one particular state. In no way shape or form can a company reputably and honestly market and sell a practice packet that has a large number of the exact same questions in every test; it's asinine! Now, had the company stated that the practice tests were pulled form a pool of over 1000 PRACTICE EXAMS, then I can see the matter being more understandable, but as far as pulling from a 1000+ question bank goes, unacceptable. Questions were also in relation to policies that the state had driven out of use and acts that were no longer implemented. To update currency in sales/marketing is essential, but back your product and update that as well!
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    Tim Wieneke
    Member
    Member
    Posts:92


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    04/30/2014 9:56 AM
    I just used this vendor's practice exams to prep for the NY exam and passed on the first time. I have nothing but praise for them. I got the recommendation for them a few years ago here on the forums. To each his own I guess.
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