"By the way, I heard about this firm that doesn't allow roof assists for 2 story; only for 3 story and above. You might want to steer clear of them if you hope to get an allowance for a two story assist."
Methinks you may have been referring to my firm :). That said, accessing a two story with a 7/12 or lesser pitch is something any halfway prepared field adjuster should be able to accomplish, and a well prepared adjuster should be able to access steeper pitches with the use of ropes and harnesses. Maybe we are shooting for the stars with our rigorous standards, time will tell. In any case, I believe that I did not present my scenario clearly enough. I intended to ask if a desk examiner for a carrier would rather see drone generated photos or footage than a bill for a ladder assist.
I guess this would actually be the perfect tool for the adjusters driving around in a "Smart Car" with a 12' Mini Giant stashed away in what they glamorously refer to as the cargo area. At least then the firm and the carrier would not get double billed for delaying a file because the roof was "inaccessible" by the adjuster who only carried a 12' ladder.
My line of questioning and solicitation of reviews of this product as a tool for field adjusters was directed more at the roofs that are actually unsafe to access, such as the 12/12, or even the 9/12 with heavy granule loss that would end up sustaining more damage due to the process of inspection by a properly equipped adjuster than is readily visible to begin with. How did it work for you? What was the response from the carrier? Or: "As a carrier, how would you respond to this option, rather than having to pay two people for one inspection?"
My understanding is that the capabilities of the drone are indeed limited by the power of the smart phone. There are reviews that pretty consistently state that newer generation phones can control this device quite well at 100' with consistent stable flight, and that older generation phones with less powerful WIFI capability have significantly less control.
I am fully aware of the drawbacks that would come with relying entirely on a drone. The first time you did not discover damage, you would likely get a DOI representative asking why the insured is reporting that an adjuster never got on the roof, and simply flew a toy around as an inspection.