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Catastrophe Central, Discuss, Share, Learn

Help-Installation Xactimate 27
Last Post 03/04/2012 11:21 AM by cmattoon. 2 Replies.
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--
02/06/2012 3:33 PM

    Hi,

     

    So our company is looking at using Xactimate so we all installed Xactimate 27, however my computer is the only one that it will not install on. In the installer it gets to "Setup Database" when configuring and completely stops. I have no idea why as all the other ones installed quickly and with no troubles. I have a feeling it has something to do with Microsoft SQL...but I don't know much beyond that. If anyone can help me out that would be greatly appreciated as I believe I will be the one mostly using this program and I would like to test it out! 

     Thanks,

    B

    CATdawg
    Advanced Member
    Advanced Member
    Posts:96


    --
    02/19/2012 4:01 PM

    "B"-

    This is what I did when I ran into a problem installing XM8 27.3 last week. First, as I was using a brand-new laptop, I wiped the drive and reinstalled from the restore partition, which is on a second drive in the same machine (I wanted to make sure a full restore back to factory settings would work before I had to do it on a deployment, anyway). This full restore removed any lingering/hidden XM8 files which can interfere with a successful installation.

    I then started a fresh install of 27.3 and proceeded as far as I could.

    In a Word document, I described everything I had done up to this point (including verbatim any error messages) and logged into Xactware's online help chat. One needs a user name and password to do this; you may wish to call Xactware sales (801 764 5900, for sales press "2") to obtain these in advance.

    Once logged in, I pasted my Word description to the chat window. The online tech ultimately deferred to a co-worker who remotely took over control of my laptop's desktop and easily fixed the problem.

    You may wish to request in advance that the tech's actions be performed slowly enough that you can follow them, as in my case it went too swiftly for me to learn anything.

    Note: Online chat support is free, as opposed to telephone support, which costs $20 a pop after the first instance. I have been quite satisfied with the online help I have received over the years; your mileage may vary, but your overall satisfaction may very well depend on how succinct and organized is your presentation.

    Lee Norwood, aka "CATdawg"
    cmattoon
    Guest
    Guest
    Posts:1


    --
    03/04/2012 11:21 AM
    For anyone else who has had this problem:

    Start > My Computer > Right Click > Manage > Double Click on "Services and Applications" > Choose "Services"

    Scroll down to" SQL Server (XACTWARE)", and if the "status" is blank, right click and choose "Start".
    (If this doesn't fix it, you'll need to talk to live chat)

    If, like me, you have a previous version of SQL 2005 or 2008 installed, and get an Error Code of 17058, follow this link:

    http://xactware.custhelp.com/app/an.../a_id/2057

    If, like me, you weren't already registered for their eServices, and you're not getting the registration e-mail just yet, here's a pastebin of the Answers page:

    http://pastebin.com/4d70d0NV

    Hope it helps! This was a pain in the butt!


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