Forums

2015 Wardlaw Adjuster Conference


Recent Posts

Catsvstrainedcreated the topic: Choose Your Rope & Harness Training Provider Wisely

How Property Adjusters can select appropriate Rope & Harness Training Programs

4 days ago

anthony camargoreplied to: RE: ICAP for Veterans

not to revive a old thread but has anyone else completed the ICAP program and if so how is it treating you post grad. I am looking into doing thi...

1 week ago

Roy answered the question FCN Number

1 week ago

Roy asked the question FCN Number

1 week ago

frank hargisreplied to: RE: Thinking about a career change into claims

IA---hard work, long hours starting and beyond...12-14 hr days, I ant even spell benny fits! learn xactimate..wait till a hurricane...save 3-4 month...

1 month ago

frank hargisreplied to: RE: Little bit of advice

I too was a car/truck salesman...from 93-2005.  I got my license online and it didn't teach me squat!  You can make it, but you have to bust...

1 month ago

frank hargisreplied to: RE: Computer

State Farm will give you everything you need.  Training too!  For  The smaller co's you will need your own equipment.  You will ha...

1 month ago

frank hargisreplied to: RE: Need help getting started as a CAT adjuster

Heres how it works,  If a big hurricane hits, they will call you.  You will quit your day job thinking "this is IT man!".  If you do we...

1 month ago

Pondmanreplied to: RE: Toolbelt Review

Great information and thanks.

1 month ago

BobHreplied to: RE: Toolbelt Review

OK so the newer toolbelts have this padding that really helps to distribute the weight of your gear. The actual belt that the various stuff attaches t...

1 month ago

Catastrophe Central, Discuss, Share, Learn

Help-Installation Xactimate 27
Last Post 03/04/2012 11:21 AM by cmattoon. 2 Replies.
AddThis - Bookmarking and Sharing Button Printer Friendly
  •  
  •  
  •  
  •  
  •  
Sort:
PrevPrev NextNext
You are not authorized to post a reply.
Author Messages Not Resolved
B21
Guest
Guest
Posts:


--
02/06/2012 3:33 PM

    Hi,

     

    So our company is looking at using Xactimate so we all installed Xactimate 27, however my computer is the only one that it will not install on. In the installer it gets to "Setup Database" when configuring and completely stops. I have no idea why as all the other ones installed quickly and with no troubles. I have a feeling it has something to do with Microsoft SQL...but I don't know much beyond that. If anyone can help me out that would be greatly appreciated as I believe I will be the one mostly using this program and I would like to test it out! 

     Thanks,

    B

    CATdawg
    Advanced Member
    Advanced Member
    Posts:96


    --
    02/19/2012 4:01 PM

    "B"-

    This is what I did when I ran into a problem installing XM8 27.3 last week. First, as I was using a brand-new laptop, I wiped the drive and reinstalled from the restore partition, which is on a second drive in the same machine (I wanted to make sure a full restore back to factory settings would work before I had to do it on a deployment, anyway). This full restore removed any lingering/hidden XM8 files which can interfere with a successful installation.

    I then started a fresh install of 27.3 and proceeded as far as I could.

    In a Word document, I described everything I had done up to this point (including verbatim any error messages) and logged into Xactware's online help chat. One needs a user name and password to do this; you may wish to call Xactware sales (801 764 5900, for sales press "2") to obtain these in advance.

    Once logged in, I pasted my Word description to the chat window. The online tech ultimately deferred to a co-worker who remotely took over control of my laptop's desktop and easily fixed the problem.

    You may wish to request in advance that the tech's actions be performed slowly enough that you can follow them, as in my case it went too swiftly for me to learn anything.

    Note: Online chat support is free, as opposed to telephone support, which costs $20 a pop after the first instance. I have been quite satisfied with the online help I have received over the years; your mileage may vary, but your overall satisfaction may very well depend on how succinct and organized is your presentation.

    Lee Norwood, aka "CATdawg"
    cmattoon
    Guest
    Guest
    Posts:1


    --
    03/04/2012 11:21 AM
    For anyone else who has had this problem:

    Start > My Computer > Right Click > Manage > Double Click on "Services and Applications" > Choose "Services"

    Scroll down to" SQL Server (XACTWARE)", and if the "status" is blank, right click and choose "Start".
    (If this doesn't fix it, you'll need to talk to live chat)

    If, like me, you have a previous version of SQL 2005 or 2008 installed, and get an Error Code of 17058, follow this link:

    http://xactware.custhelp.com/app/an.../a_id/2057

    If, like me, you weren't already registered for their eServices, and you're not getting the registration e-mail just yet, here's a pastebin of the Answers page:

    http://pastebin.com/4d70d0NV

    Hope it helps! This was a pain in the butt!


    You are not authorized to post a reply.


    These Forums are dedicated to discussion of Claims Adjusting.

    For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines: 
    • No Advertising. 
    • No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or others to respond. Any post that looks like trolling / poaching will be removed.
    • No Flaming or Trolling.
    • No Profanity, Racism, or Prejudice.
    • Terms of Use Apply

      Site Moderators have the final word on approving / removing a thread or post or comment.

    We are insurance adjusters that travel the world handling claims from natural and man-made catastrophes.