I have 8 years in the business and honestly prefer inside adjusting. So I'm curious to know what carriers are using the centralized claims center model (call center if you must) and which IA firms are using them.
I'll start the conversation by my contribution. Here is the list I know of...
State Farm has centers in Jacksonville, FL, Dallas, TX, and Frederick, MD and for firms they use Pilot, Renfroe, Worley, and Eberls.
Allstate uses Pilot, and the last time I was aware the IAs were working out of buildings that Pilot owned both in Mobile, AL and Dallas, TX.
Citizens of FL has an office in Jacksonville and I know they are doing some limited work in Tampa, and there are about a bizillion IA firms on their lists
Finally, I hear tell that Liberty Mutual has one, but I don't know that to be fact, nor do I know which firms they use.
Can anybody else fill in some gaps for me?
I do it because I want to provide a better life for my family than my parents could provide for me.