Ive been running your software for years. No complaints, but at this point, I'm only handling a few handful of claims where the carrier is asking for an MSB estimate some via ComCentral. So few in fact, that I've gotten to the point now whether it's worth it to carry the minimum 3 month subscription or just turn the claims back to the carrier. In years past, a yearly renewal was a no-brainer. Then I switched to the quarterly renewal. Now, it's become a roll of the dice. Do I renew a 3 month subscription for $450 in order to handle the 5 or 6 small daily claims I might get in order to make $1200-1500? For the past few months, I was maintaining the subscription simply in order to maintain my connections and contacts with TPA's. Sometimes, that's what you have to do. I'm not sure if it's worth it anymore.
If I turn them back, they might or might not Xfer it to another TPA, maybe I'll get it back in some form, who knows. Years past, I could hook up for a monthly fee with Pilot/Allstate when needed, but as you know that's not necessary anymore since they've switched to Xact as well.
In years past you had leverage to coax people into a yearly or quarterly fee, but it appears that's not the case anymore.
You need to switch to a monthly fee or are you actually trying to go out of business?