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    CADO Flood\NFIP Support Page

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    This page provides information and resources related to the handling of flood claims.

  • 911 Event

    Some information found on this page

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    On the National Flood Insurance Program (NFIP) Claims Manual
    On Renewing/Obtaining Flood Control Number
    NFIP Fee Schedule

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    Significant Flood Events include ...

    ——Source: NFIP

    Hurricane Katrina (2005) with 208,348 Paid Losses
    Hurricane Sandy (2012) with 114,846 Paid Losses
    Hurricane Harvey (2017) with 92,385 Paid Losses

Flood Damage

National Flood Insurance Program (NFIP) Claims Manual

The Standard Flood Insurance Policy Commentary is a quick reference document for claims professionals to find current NFIP guidance relevant to key provisions and concepts contained within the Standard Flood Insurance Policy.

Links to the current edition and previous editions of the NFIP Claims Manual. (PDFs)

Claims Manual (Effective June 1, 2025) 

Previous Manuals

This "read more" link will take you to the source the manuals, please check the Claims Manual section on that page,

Colorado Flooding

Renewing/Obtaining Flood Control Number

Adjusters seeking to maintain their active registered status must attend an NFIP Claims Presentation each calendar year. Use the read more link for information about the qualification process or to contact the Bureau & Statistical Agent. Source: NFIP .

read more
Flooding

NFIP Fee Schedule

 9/29/2023 Update: FEMA has revised its NFIP Adjuster Fee Schedule. The revised NFIP Adjuster Fee Schedule will be effective on October 1, 2023, and is applicable to claims with dates of loss on or after October 1, 2023. The 2022 Increased Cost of Compliance (ICC) Fee Schedule was not revised. You can follow this link for the source of this update which is the WYO Company Bulletin W-23013

Hawaii and Hurricanes

Roy
/ Categories: Hurricanes, Licensing
Hawaii and Hurricanes

“The last hurricane that hit Hawaii was Hurricane Iniki in 1992, and Kauai took the brunt of the damage,” said Insurance Commissioner Gordon Ito. “Hurricane Iniki caused almost $2 billion in damages, which is about $3 billion in today’s dollars. It can take just one major storm to cause severe property damage, and we urge you to be prepared.”

Hawaii Insurance Division Reminds Public About Hurricane Coverage, Offers Tips

"Basic home insurance does not cover hurricane damage. Homeowners typically must purchase hurricane insurance separately. Also, not all wind damage is covered by hurricane insurance. The Central Pacific Hurricane Center of the National Weather Service must declare a wind-related event to be a hurricane for this coverage to become available. Banks usually require hurricane insurance as a mortgage condition.

Hurricane policies will cover water damage resulting from wind-related impairment of the home's exterior. One example would be if hurricane debris punctures the roof and rain water flows into your living room.  Other types of water damage (i.e., storm surge, cascading water or rising streams) are not covered by hurricane or homeowners insurance. Flood insurance provides coverage for these other exposures."  click here to read the source article

Here is some information related to adjuster licensing in Hawaii.

NONRESIDENT ADJUSTER – INDIVIDUAL (INITIAL LICENSE) INDEPENDENT ADJUSTER – PUBLIC ADJUSTER – WORK COMP ADJUSTER – CROP ADJUSTER

Before submitting your application:

Successfully pass the Hawaii Insurance License Exam. [1] Adjuster exam for independent or public adjuster, workers compensation adjuster exam for work comp adjuster, exam approved by the insurance commissioner for crop adjuster. Contact our exam administrator, Pearson Vue to register for an exam. Call toll free at 1-800-274-2608. View our Candidate Handbook at Pearson Vue’s website at: http://www.pearsonvue.com/hi/insurance .

There is no reciprocity for adjusters. All individuals – residents and nonresidents – are required to successfully pass the Hawaii Insurance License Exam.

After the above has been completed, submit paper application.

Source of the above information on licensing:  The Hawaii Department of Commerce and Consumer Affairs
Insurance

Hurricane Deductibles

Here is some information on when a Hurricane Deductible applies. The information below comes from the Insurance Information Institute. here is a link to the source page on their website;

http://www.iii.org/issue-update/hurricane-and-windstorm-deductibles

HAWAII HURRICANE DEDUCTIBLES

'Hurricane deductibles are percentage or dollar deductibles that are higher than for other perils, or causes of loss. They are calculated as a percentage of the dollar amount of coverage on the dwelling. The trigger for hurricane deductibles, or the point at which they apply, varies by company. Triggers have some common characteristics: they generally go into effect only when the National Weather Service issues a hurricane watch or warning and remain in effect for a specified amount of time after the storm has passed. The intensity of hurricanes may also affect the trigger. Hurricanes are classified on a scale of 1 to 5 with 5 as the highest intensity. If the policy has a mandatory deductible, this means the insurer will not sell homeowners coverage without a hurricane deductible.  When a deductible is optional, policyholders may choose a higher deductible for a premium credit.

The Hawaii State Legislature created the Hawaii Hurricane Relief Fund in 1993 to provide compensation for windstorm damage from hurricane force winds in the wake of Hurricane Iniki which caused about $1.6 billion in insured losses when it occurred. After the homeowners insurance market stabilized, the fund was shut down and stopped writing coverage at the end of 2000. Most homeowners insurers provide property coverage for all perils and liability but exclude hurricane insurance.  Homeowners must purchase hurricane insurance separately from specialized companies.

Hawaii Property Insurance Association (FAIR Plan): The insurer of last resort for homeowners insurance. Does not offer hurricane coverage.

Here is a link to the source of the information provided above.

http://www.iii.org/issue-update/hurricane-and-windstorm-deductibles

Eastern North Pacific Storm Names 

red = active

  1. Amanda
  2. Boris
  3. Cristina
  4. Douglas
  5. Elida
  6. Fausto
  7. Genevieve
  8. Hernan
  9. Iselle
  10. Julio
  11. Karina
  12. Lowell
  13. Marie
  14. Norbert
  15. Odile
  16. Polo
  17. Rachel
  18. Simon
  19. Trudy
  20. Vance
  21. Winnie
  22. Xavier
  23. Yolanda
  24. Zeke 
 

Tags

Hawaii

Comment

Roy · 7/27/2014 6:59:21 PM

Did you wok Hurricane Iniki in 1992? If so maybe you could provide some insight into handling claims in Hawaii. I was on an environmental assignment and missed the Iniki event.

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FEMA Press Releases

Here are some recent Releases

Here is a link to the FEMA Press Releases official website. The source of the releases above.

Need Flood Adjusters


Need Flood Adjusters? Click here to see those that report they are NFIP Certified  Adjusters please check and update your information if needed.

WYO Company Bulletins

Source: The National Flood Insurance Program | FloodSmart | NFIPServices

The new website for WYO Bulletins is: https://agents.floodsmart.gov/flood-maps-and-data/bulletins

Flood Losses

Below is a link to a FEMA page that provides reports that can be downloaded which provides flood insurance losses per state.The table on that page includes open claims, closed claims, and claims closed without payment.

 
Below is another link that takes you to a page on the  Insurance Information Institute, Inc. website that provides Flood Statistics.

Flood Adjuster Capacity Program Manual

NOVEMBER 2023 EDITION, here is a summary from the manual.

"FEMA and the NFIP do not hire, train, or assign claims to independent adjusters. However, FEMA must be prepared to provide for an extraordinarily large event or a succession of mid-sized events to ensure there are enough well-trained adjusters ready to provide exceptional customer service to NFIP policyholders. Because of this, FEMA initiated the FACP, setting minimum training standards designed to increase the number of adjusters who are trained in servicing NFIP flood claims. The FACP, by design, encourages the
NFIP Direct, WYO companies, and independent adjusting firms to jointly enhance the recruitment, training, and professional development of NFIP claim adjusters"

The above is from the manual. Here is a link to the manual - updated 8/10/25

SAME DAY ROOF DIAGRAMS

Additional Resources


NFIP Training Available Online

The NFIP offers free online courses in basic and advanced flood insurance topics through the FEMA Emergency Management Institute. NFIP...

NFIP FACTS AND STATISTICS

Subject: NFIP FACTS AND STATISTICS Description: NFIP Facts and Statistics provided by  the  Insurance Information...

NFIP Adjuster Fee Schedule

9/29/2023 Update:  "FEMA has revised its NFIP Adjuster Fee Schedule. The revised NFIP Adjuster Fee Schedule will be effective on October...

Flood Discussions