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Last Post 09/13/2010 10:21 PM by Ray Hall

First Reports

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host
CatAdjuster.org Founder
Posts:709

04/15/2010 8:56 PM
I review a lot of files and one thing that bugs me is some the First Reports I see. I do see some good ones but sometimes I see a First Report that contains something along the following lines. (This is short form report not a caption report.) "Made contact with the insured and set appointment for inspection. Closing report to follow within three days of inspection." This report tells me nothing! Would you send it to the client? Some questions. Who did you speak with? When is the inspection? What kind damage is the insured reporting? Do they have a contractor? And the list goes on. What about the a phone scope? Roy Contact Us - Search CADO - Storm Page - The Career Page - CADO Channels

Ol' Ghost

Member
Posts:279

04/15/2010 9:47 PM
Actually, Roy, it says all there is to say for the little that has been done by this adjuster. Ol' Ghost

Ray Hall

Senior Member
Posts:2443

04/15/2010 9:56 PM
Cat. adjusters have not been trained to write reports. Many have not been trained to keep ANY records of conversations. This is the files the attorneys for the plaintiff love and makes the fee,s better for the defense attorneys. I think Ike will change all this run and gun, estimate is in the mail.

Leland

Advanced Member
Posts:741

04/16/2010 10:21 PM
this is my an edited version of my "cheat sheet" that I use to dictate my first reports. It helps me remember what captions I need like "salvage" and "subrogation" which go into every report. another example: if the carrier wants a recorded interview and I didn't do one (yet?) I will use a "recorded interview" caption to explain WHY I didn't do one (insured refused, wasn't home, lawyer will schedule etc etc) REPORT DICTATION WORKSHEET Type of report: FIRST, STATUS, with payment recommendation, request 4 authority, FINAL Name/claim number Reserve Dwelling/building _________________ FRV/business inc_____________________ Personal property________________________ total Type of risk ______ type of const______________type of roof_______________ Type of neighborhood____________ cond of risk__________ age of bldng________ Cond of roof_________ cond of neighborhood_________ housekeeping________ hazards_______________ swim pool _________ fenced________ #stories_______ Sq ftg_________ RCV ACV Enclosures (photos next to last, letter, time sheet) A (sol?, POL?) use a SOL when appropriate! B C D E F G H POL SOL DEP., COINS. SCHED letter to insured Photos? PILR CASSETE of interview LETTER TO INSURED Time sheet last Risk caption: type of cons, size, age, condition, occupancy, pool, fenced recap Coverage (limits, endorsements, rcv vs acv, policy period, sep scheduled, vmm premium) Other insurance Co-insurance (building/income) Date/cause of loss Initial contact Initial inspection Vacancy (VMM?) Recorded interview Remarks/Adjustments (MONEY- any advances paid?) (open estimate items) ) remember refer to enclosures Police/fire/c/o reports Salvage Subrogation (under investigation, once xyz reviewed, will will comment further…) Payment rec/separate checks/ payees: contarctor/bank/PA Expense payment Work to be completed Question(s) submitted We thank you for the assignment. Very truly yours INSPECTION POINTS When purchased, prior repairs, other insurance, receipts, recorded statement, non waiver, witness, how old, sq footage, when loss discovered? How discovered, when reported, what measures to mitigate, vacancy, eviction, police report, LETTER TO INSURED reminder SERVER G

Ray Hall

Senior Member
Posts:2443

09/13/2010 10:06 PM
Leland does this carrier write co-insurance on dwellings and contents. It must be some MGA with a London carrier as the fall back. In hurricane Ike a good bud of mine got stiffed for $40,000 in fee bills when the London Underwriter pulled out their backing. They call these non admitted carriers for a very good reason. I work for them also , but I will never have a back log of $40,K in fee,s . I think a few Florida carriers would go under in the first hour, but the adjusters would not find out until about 6 weeks in. The adjusters are the last to know, but the insureds will give you a clue. "Its been 3 weeks where is my check" This is when you want to throw away your throw away phone time.

Ray Hall

Senior Member
Posts:2443

09/13/2010 10:21 PM
I had a got my first loss this week. Tree on the house from windstorm. Insured said it was a lightning claim, not windstorm. looked at her policy and it had a 2% ded for windstorm and a 1% ded. for all other perils. Never did see evidence of lightning, but saw evidence of a rotten live tree, worked up the new damage after I mailed her IKE settlement back to her for around 1K and statedI could not present about 4k and a double garage door twice. She got me chased off for being rude(asking hard questions). Live and learn they come and they go. I think I got a good one today, I have never figured out how to tell my principal my digital camera shots are not real as they do not show what my trained eye saw. or did I have a better eye when I was young, I still think its this new Olympus.

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