Hi,
I've just reinstalled Xactimate 2002 and Xactimate for Remodelers on a cleanly installed Windows XP SP2 with all updates.
Problem is every time I go to the "[Line Item Entry]" screen where it shows the images etc, Xactimate 2002 locks up/freezes/crashes within a few seconds. (app not responding) I have to close it and end the app. Error is always Hung-app. It always locks up on any estimates once I get to the "[Line Item Entry]"
Can anyone tell me why this is happening and if there is a fix or remedy for the situation.
I don't personally use the software, I'm just installing it for a friend who owns a construction company and the PC was screwed up by
spy-ware to the point where a clean reinstall was needed.
UI LCID=1033
Flags=1672016
Brand=WINDOWS
TitleName=Xactimate
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=The program is not responding.
HeaderText=You chose to end the nonresponsive program, Xactimate.
EventLogSource=Application Hang
Stage1URL=
Stage1URL=/StageOne/x_exe/1_0_0_1/hungapp/0_0_0_0/00000000.htm
Stage2URL=
Stage2URL=/dw/stagetwo.asp?szAppName=x.exe&szAppVer=1.0.0.1&szModName=hungapp&szModVer=0.0.0.0&offset=00000000
Any suggestions are welcome.
Thank you.
-Kris