Kim, good stuff on the Wind Conference and I agree. Not a bad way to spot a PA from afar.
I just returned from the PLRB Large Loss Conference in Austin and it was terrific. Those in charge weren't kidding around when they called the sessions 'working' sessions. The seating is at round tables and you do sit among the finest professionals in the industry. The adjusters that attended were astute in discussing their wealth of experience. The conference was organized into large losses in three tracks: Casualty, Personal Lines Property, and Commercial Lines Property.
The instructors worked extremely hard at designing the breakout sessions so that a generous supply of information was given (names altered of course) for recent claims scenarios. They then turned the tables for a Socratic approach by allowing the audience to think and provide the solutions.
Off hand, I recall three sessions where this approach was noticeably rewarding for everyone in the room. The first was the one lead by Jim Whipple with Crawford and Co. teamed up with an attorney and a CPA. A large Business Interruption loss ($36 million) to a hospital was discussed. Coverage was provided with a liberal manuscript policy.
The next session was an actual claim involving a political figure who committed arson. It was lead by Gil Minock with Amerisure Ins. Co. along with an ATF agent and several attorneys. Fraud indicators and good faith procedures were discussed.
Last, but not least, was a session led by Attorney James Wraith with CPA Dixon Grier and a claims AVP with AIG, Fred Fredrick. James admittedly likes to "talk coverage by the hour", but, with his team, led the audience to contribute important coverage and scoping issues faced with a multi-million dollar loss. In short, the claim sample involved a category 5 hurricane (wind only) loss to a single insured with a two building retirement center, a hospital, and a strip mall. Many more details were given to make this elaborate web of a claim difficult to solve in less than two (2) hours.
My take-away from this one was to make sure that the adjuster faced with this loss has a set protocol going in and controls the investigation and its restoration. The reactionary reconciliation of invoices was a problem much too prevalent in 2005. A lot of this, granted, was due to a shortage of qualified adjusters. Yet still, we had experienced adjusters who saw this method as acceptable in spite of the labor shortage. Numerous other tips useful in this type of claim were shared, but you just had to be there...
It looks like the 2007 PLRB Claims Conference in Orlando is going to be just as good, but loaded up (as John mentioned above) with many more breakout sessions, and a greater number of experts than the Large Loss conference.