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Last Post 01/30/2007 12:14 PM by  amyhenderson
What does it take?
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Medulus
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12/28/2006 1:11 AM

    I have transferred the following post by Chester Thompson to this area from the Catastrophe Central General Forums. 

    Chester's post is:

    I going to get straight to the point my questions.

    1. What it takes to become successful in this business?

    2. Can a this become one's career and how?

    3. What is the best way to start out?

    Chester Thompson

    Steve Ebner CPCU AIC AMIM

    "With great power comes great responsibility." (Stanley Martin Lieber, Amazing Fantasy # 15 August 1962)
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    StormSupport
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    12/28/2006 12:24 PM

    I going to get straight to the point my questions.

    1. What it takes to become successful in this business?

    2. Can a this become one's career and how?

    3. What is the best way to start out?

    Chester Thompson

     

     

    Chester,

    Giving the benefit of the doubt, I'll share this with you.  This came from a TPA site, acknowledged at the end. 

     

     

    CHARACTERISTICS OF A GOOD CLAIMS ADJUSTER

    Gender, age, race, education, financial condition, marital status or religion, cannot characterize a good claims adjuster. We have many fine adjusting, supervisory and management personnel from all walks of life. There are a few characteristics that we feel are important for success in the claims field:

    • First and foremost, the claims adjuster must be an individual who possesses the highest degree of integrity. Integrity demonstrated in their dealings with the Company, the Client, the Insured and with the Claimant.

    • The adjuster should have the drive to see the job through and to succeed. They should not be looking to do the job halfway or in taking shortcuts. This is not to say they should not look for ways to handle the claim efficiently, but not at the expense of providing the best service possible.

    • The adjuster must be one who shows common sense and be able to think on their feet. No amount of training can prepare you for everything that may come your way during the course of the claim, especially when you are out in the field. Sometimes it requires the adjuster to take a different approach to resolving an issue. Again, this must be performed with the utmost integrity and good faith.

    • The adjuster must be analytical. Many issues, especially involving liability aspects, are not always black and white. Additionally, some people will tell you something in a distorted or biased manner for their own benefit. An adjuster must be able to weigh and consider all the issues before making a final determination regarding liability. Likewise, most coverage issues require an analytical mind.

    • The adjuster must be an effective communicator. In the course of the claim, an adjuster will deal with a wide variety of individuals. It is imperative that the adjuster be able to effectively communicate with each person with whom he comes in contact. In order to effectively communicate, the adjuster must:

      Establish credibility with the other party.
      Be able to put the other party at ease.
      Be knowledgeable of the subject being discussed.
      Be able to overcome the other party's fears and apprehensions.
      Be sure that the information being passed to the other party is understood.
      And finally, in order to be an effective communicator, the adjuster must be a good listener.

    The adjuster must have excellent written communication skills. In order to write reports and communicate with customers, the adjuster must be able to write clearly and concisely.


     (acknowledging Johns Eastern Company for this)

     

    Do the right thing, ALWAYS
    ~Meg~
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    JimGary
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    12/28/2006 11:35 PM
    Chester, you ask 10 people here these questions and you will get 10 different answers. Heres Mine

    1. What it takes to become successful in this business?
    Just like any business or job or really any endeavor, you have to be willing to make the investment in time money and effort to be well trained, knowledgable,have the tools for the job and have a good work ethic to apply all of this on the job. You also have to have patience.

    2. Can a this become one's career and how?
    Obviously, there are many who make this their career. How? see above. Or start as a staff adjuster for an insurance company, they will train you and pay you while you are being trained.

    3. What is the best way to start out?
    See above. There is no single answer to that question. Many started as staff adjusters(like myself), some started in construction, others followed another adjuster around, learned the ropes, then struck out on their own.

    If you persue this realize that it is not a "start tommorrow" kind of job. I know many who got the license, got the training, bought the equipment and never got "the call", hence the patience I spoke of earlier. I would suggest finding an adjuster you can talk one on one with to answer specific questions you may have. There will be many questions.

    Hope this helps.

    JWG
    I know the voices aren't real, but sometimes they're right!
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    ShingleBlisters
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    12/31/2006 6:55 PM

    In September 2005: A pulse

     

    In January 2007: Luck

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    JimGary
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    01/01/2007 8:45 AM
    Well yea, that too,
    I know the voices aren't real, but sometimes they're right!
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    amyhenderson
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    01/30/2007 12:14 PM
    My twin sister and I need to get some experience handling claims, and would pay our own expenses, and be willing to travel , does anyone know of anyone willing to let us ride along with them on some claims in order to get that experience? Thanks Amy
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