No knock on you for making a living with a service.
As an old f*rt adjuster I always believed it was my duty to make the first contact and schedule the inspection. This gave me a chance to triage the damages, determine the time required and the needs of the insured. If you are finding out that information for the adjuster, not only are you doing his job, but you should be licenced as an adjuster in the state were the loss is.
It seems the modern way of adjusting is to sub out as many services as you can, find every way to avoid personal contact with the insured and handle by volume to cover your expenses.
I have come to feel that those who believe in dealing in person with the insured are now the minority.
Email is another crutch. I see lots of files where many emails in one day are used to do what could be done in 15 minutes or less on the phone. This is a cash cow on T & E files.
And do not get me started on texting. It has it's uses but is way over used.
Adjusting is changing rapidly, modern technology has it's good points.
Booking appointments while you are heading for the site of a Cat. I like my cell phone. But what I see is a decline in customer service, too often I see young adjusters that think the insured is a pain that gets in the way of closing a file and getting paid maxium money for minimal work.
That is my rant for today, and even on this board I know few will bother to read this. That to has changed.
For an interesting read on streamlined claims handling read the posts by the late Ray Hall (trader) in ficus tree.
I want to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers.