"The Calgary wind storm and 2 major hail storms have created a huge number of claims, with very few local adjusters having the basic skills such as climbing and measuring a roof and writing XM8"
The Canadians on my team have not been as sophisticated in XM8 as the US guys and gals; but have been, hands down, far the better adjusters at meeting the (Canadian) carrier's customer service expectations.
There does not exist up here (at least in western Canada), as yet, a plaintiff's bar/public adjuster cadre ready to pounce on adjuster/vendor/carrier shortcomings. The claims I've been handling are generally associated with insureds who are highly-educated professionals that pay high premiums and expect (and deserve) the highest quality customer service possible (remember the old USAA?). The roof monkey/turn-and-burn mentality that some of the US adjusters apply to these claim scenarios is sorrily inappropriate.
At least here in Alberta, Canadians would rather have the feeling of a direct contact with an individual and be told that their inspection might be six months away due to inclement weather (and continue to have that direct contact whenever necessary), than an inspection scheduled without them present that generates an abbreviated estimate but no further contact with the adjuster and a run-around as to "what happens next".
Also, the Canadian adjusters on my team, on average, are more willing to learn. Only an American would, when challenged on a minimal estimate, state: "That's what supplements are for!".
OK, then. Eh?