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Ah, A fellow Terminator fan. lol 

I'm a sort of closet geek,  ( Please don't tell the "cool" kids)  I love gadgets, However on a higher plane of thinking, I think that technology is ruining not only our industry, but society in general. How many times have you gone through the cashier’s line and found a cashier that cannot count change?  Did you ever notice those pretty pictures on the register keys at Maky Dees? You don’t have to read, just find the burger they want.  Folks don’t have to think for themselves any longer.  Much of their thinking is done for them. We no longer have to learn phone numbers, we don’t have to read the TV Guide, we don’t even have to remember where we put stuff! (BUY! Wireless Electronic Locator”  $62.72 on Amazon)

EyeQ, MSB’s new baby, has lots of bells and whistles like XM8. Look at what its creators are saying  about it:

“We've been saying that it's intuitive; we've been talking about

how, after one six-hour training, new adjusters can go out in the field and

start realizing the benefits of the system.”

 “The other thing that these smart systems do is make up for any knowledge gaps in construction, that can be a result of wither lack of experience or lack of training on the part of the adjuster- to help guide them to things that they might have missed So in the case of removing something from a structure for repair the smart system will guide them to make sure they have actually replace the item, If it notices that there’s an item that has been replaced- say it’s a door- it would also recommend  : you might want to think about a lock set for the door or a doorknob assembly to make sure that the estimate goes out complete”

Source:      http://publishing.yudu.com/Aqbnc/IA...ces/24.htm

Kost goes on to say in this article that this will not eliminate jobs.

 Now, I cannot make a job loss prediction, but I can forecast a “dumbing down” of our industry. Aren’t careless repeated mistakes the only  way that a company can separate the mediocre from the best?  But I forget we now live in a nation where my enthusiasm, hard work and attention to detail, mean nothing anymore, because Jimmy A, Juster will now be able to go to a six hour training program and head out to the field.  

People don’t use their brains anymore; they are becoming robotic in their duties . True story, Happened just yesterday.  We had a young lady scheduling our appts. She scheduled 3 appts on top of one another, no drive time in forget anything.   Common sense is nonexistent anymore.

You know the saying: “Use it or lose it”,   Well get ready world, cause we’ll all be catatonic and drooling on ourselves Needless to say, this young lady is no longer “helping” us.

before between and the last was 180 miles from the 3^rd, the span of the day was 9am -3pm, hummm?  She also added a claim that is 316 miles away for 9am the following morning.  Again,hummm?  So I said to my honey, “For goodness sake! Suck it up!  All you need is a Jeannie in a bottle, a peanut butter and jelly sandwich and some Depends, now git after it” lol  He thinks I’m funny.

My point is, this young lady was told to make these appointments, and she knew that we had to inspect the property, write the claim and speak with the insured. She never once considered, distance, drive time, traffic, potty brakes, SLEEP, or a scream passed a drive- thru window for a burger; All  because, no one TOLD her. So it’s not her fault.  She had a task, she did it. See, it’s not her job to think. Someone else has to do that and then put it in a memo and has someone else create a PowerPoint presentation, as well as handouts to post in her cubicle so that she doesn’t

long.

This dear friend is why I shall choose to do things the hard way!

I have had this happen many times.  I homeschooled my children through a portion of high school so that I could make sure they were able count back change, as well as think for themselves and avoid  falling  prey to the liberal bias indoctrination that is rapidly spreading a  sickness called "victim status mentality"  Or as  I heard someone recently call  it a "Victicract".  

Back to the question; is the IA becoming obsolete? I can only hope that insured’s are as sick of the impersonal business practices that most companies are adopting. Countless times through my day I enter through the gates of someone’s  phone mail hell, a place where a person can easily get lost if they are distracted for a split second and miss the correct prompt or the voice automated dungeon, Where you are  in a heap of trouble as these systems do not seem to understand plain English.  This usually ends with me slowly shouting into the phone like a maniac. I just want to speak to a human please.  If our industry were to send IA's into the black hole of obsolesce, the carriers would have two types of people to deal with; Those who miss the human interaction of a friendly adjuster, who has taken the time to show up at their door with a caring and sincere concern for their loss, willing to listen to the woes that have been thrust upon them and ready answer to questions which otherwise may not have come up in a simple phone conversation. And the other people who just love the fact that no one is coming out to verify their damage, first, why are they so happy about it? I guess it could be an issue of convenience. Or, could it be that many of these people will fall “victim” to the temptation to fudge- just a little.  And hundreds of thousands of little fudges equal billions of dollars in insurance fraud; and that hurts us all, not just the carriers.   And Eagle View, it won't take them long to figure out that you just can't trust technology.  Just this morning we received a EV report it was lovely.  However, they seem to have included a detached garage to the property that is not there, with measurements!  There own photo documentation is father proof that it is not there.  I guess they didn't check that when they created the diagram. Technology is only as good as the person working it.