Christine
First thing is you have to keep your wits about you , take a deep breath and relax!
Use your common sense and reasoning skills with the dilemma before and apply logic to the situation.
Situations exactly like this are going to happen out in the field during a large scale CAT and instead of having the consequences of not passing a certification exam, you will be looking at the consequences of the livelihoods of the insured at risk and on top of that you can have 50 other files in your bin that have to be done within 5 days.
So again, relax and use your acquired skills and come to the best conclusion you can , leave a message with admin and support you have a question and need clarity on the specifics and move from there.
You are going to have many situations during a CAT where you have done something one way , but the CAT manager spells out during orientation that the carriers want it done THEIR way.
Do your best with the information you have and if you fail the certification exam, oh well, you just weren't ready yet for that cert and there is no shame in that and in the long run , failing that exam now is much better for you and the carrier and the insured because if for some reason you are able to pass because someone here on CADO gives you the right answer without you knowing , you are going to find yourself in the middle of a CAT and making a bad decision that at best shorts the insured the money needed to move on with their life or at worst setting up the carrier for a PA to get involved or a lawsuit and that's just bad for everyone involved.
There is nothing wrong with failing a certification exam , if your not ready , then your not ready.
I wish you the best
Robby Robinson
"A good leader leads.....
..... but a great leader is followed !!"
CatAdjusterX@gmail.com