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Last Post 04/06/2010 11:32 AM by  mark1965
Roofers are getting ridiculous...
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Bobabooey
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03/30/2010 10:38 AM

    Where does it stop??? 

    I am sick of dealing with roofers lately who have been in the business for less than 2 years.  They are taught by the owners of the roofing companies that any shingle that is not sealed down like it is brand new is wind damaged.  I am getting tired of the having the same damn argument all day long with these guys.  Most of these 22 year old "salesmen/insurance fraud commiting crooks" have never even seen real wind or hail damage.

    Just so you know roofers, if a roof is 15 years old and some of the shingles are not sealed-THIS DOES NOT MEAN IT IS WIND DAMAGED!!!!THE ROOF IS OLD.  No kind of adhesive lasts forever.  They get on the roof and start pulling the shingles up and tell the home owner there roof is damaged and is going to leak.  INSURANCE IS NOT A MAINTENENCE POLICY. 

    My typical roof inspection lately with roofer and homeowner:

    INSPECTION-I find no hail or wind damage.  Roofer starts grabbing on edge of shingles and pulls up large sections of shingles and says "Look wind lift"  I tell him you just pulled up the shingle and there is no debris under the shingle. 

    ME to homeowner-   Sir there is no damage to your roof.  It is fine and is in good condition for its age. 

    ROOFER-He is lying, your roof is damaged and the shingles are lifted and your roof is going to leak.  All of your neighbors are getting new roofs.

    INSURED-I dont want a new roof if i dont need one but my neighbors are getting roofs and I am afraid it may leak into my home.

    ME-I would buy your roof if I could but it is not damaged.  When a roof gets older the adhesive on the shingles get old too and is not as strong as it was when it was brand new, then this roofer gets up there and pulls them loose and says it is wind damage.  Your roof is in good condition for its age except for the shingles that this roofer pulled up. 

    ROOFER-I did not pull the shingles loose they were wind damaged and this guy doesnt want to pay.  We need to fight this claim because the adjuster has no idea what he is talking about.  He is told by the insurance company not to pay.

    Then on to the next claim to do the same thing again and again and again.

    The sad part is the the insurance company will eventually replace the roof that is not damaged because they will not take it to court.  So we are replacing perfectly good roofs that are not damaged so some roofer can make a few bucks.  Sad.  All of this money is passed down to the policy holders in higher premiums.

    What is agravating to me is now they are trying to get roofs bought that are 10 years old and under.  They get up there and yank on the shingles and then tell the home owner they have wind damage.  I dont mind replacing older roofs but it is frustrating replacing roofs that have years of good use left in them that are not damaged.

     

     

     

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    Ol' Ghost
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    03/30/2010 2:55 PM
    It stops when you advise the Insured to call the police and file charges on the vandal who is destroying the roof. You make a witness statement and let the District Attorney take over with charges that can entail jail time and penalties.

    Ol' Ghost
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    Ray Hall
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    03/30/2010 4:40 PM

    "How can YOU prove it was not vandals"." I can waterboard the roofer," is my answer to the examiner. Gets a laugh and a file closed.

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    brighton
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    03/30/2010 6:57 PM
    Vandalism is normally a covered peril unless the fire/ec policy. Pay for the slopes where he pulled up the roof under the vandalism peril then file subrogation against the roofing company for damaging the roof. Vandalism is the intentional destruction of property and the salesman intentionally pulled the roof up to say damage.

    Happy homeowner and a soon to be unhappy roofing co when they get the demand letter.
    Rocke Baker
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    Ol' Ghost
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    03/30/2010 7:50 PM
    Rocke, my friend, you're overlooking the criminal aspect you would eyewitness as the vandalizing roofer intentionally damages the roof. His act of vandalism would more than likely be less than the deductible. Since a policy payout is not forthcoming, subrogation would not be in effect.

    Ol' Ghost
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    brighton
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    03/30/2010 9:53 PM

    Ghost,

    I did not overlook the criminal aspect at all. You had that in one of your posts. I was bringing up another aspect. While the roofers insurance may  not cover intentional acts or maybe even criminal, if payment is made, the carrier has the right and duty to subrogate and get the money back for the insured as well as the company. As per the loss being less than the ded. Depends on the age of roof and if repairs can be made to that slope. We all have seen roofs in very poor condition where repairs could not be made. May be under the deductible, may not. Even 1 dollar payment is good enough for a subro act and we used to enjoy going after contractors who acted the way some of these guys do. Besides, after the first letter it was sent to the subro department and they took it from there. Never say never...Just take good pictures of the roofer tearing the roof up as they may be needed for either the criminal or civil actions.

    On something like what has been described, it would fall to the carrier to decide what to do unless you are the staff person out there.

    Rocke Baker
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    ChuckDeaton
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    03/30/2010 10:14 PM
    Would someone, someone knowledgeable, direct me to a case, any case, where criminal charges were pressed against any contractor.
    "Prattling on and on about being an ass with experience doesn't make someone experienced. It just makes you an ass." Rod Buvens, Pilot grunt
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    dholman
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    03/31/2010 11:07 AM

    Is it considered "bad faith" to not meet with the roofer? I normally set the appointment with the homeowner for a general time slot and leave it up to them if they want the roofer to show up. I also tell them that unless this is the company that will be doing the work then there is no reason to meet. If the roofer is at the appointment, I will give him a few minutes to do a quick walk around to point out damages and then politely ask him to leave me alone so I can do my job. Sometimes they do point out important things such as metric shingles, impact resistive shingles, comp over wood, ice and water shield etc. However, if they start arguing or become confrontational over the call then explain to the homeowner that you allowed the roofer to make his case but now it is time to ask him to leave or wait in the truck in order that you can accurately scope the loss. This process does not take long especially if they start claiming lifted shingles for wind damage or granular loss and nail pops as hail damage!

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    Ray Hall
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    03/31/2010 11:08 AM

    Chuck about 25 years ago a very large fire restoration company in Houston closed its foors and left town after an employee set a Baytown school fire to get some work during slow times. I will not say much more on this matter.  also knew several staff adjusters get fired that had dealings with this contrator. It happens, but many carriers are gutless. I have had some cases, but the carrier would not let me use the water board. An IA has to be very carefull in these cases. You may become toxic from the mess" and never get back to where you were before".

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    Ray Hall
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    03/31/2010 11:14 AM
    Posted By Ray Hall on 31 Mar 2010 11:08 AM

    Chuck about 25 years ago a very large fire restoration company in Houston closed its foors and left town after an employee set a Baytown school fire to get some work during slow times. I will not say much more on this matter.  also knew several staff adjusters get fired that had dealings with this contrator. It happens, but many carriers are gutless. I have had some cases, but the carrier would not let me use the water board. An IA has to be very careful in these cases. You may become toxic from the mess" and never get back to where you were before". "that,s why we get some of these stinkers"

     

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    Olegred
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    03/31/2010 10:56 PM
    I am a third party, voicing my opinion about nature and scope of damage... Write a report, stating that I think there's no damage, take good pictures, files paid and closed... they decided to reinspect, then reinspect, take good pictures, reiterate my opinion, file paid again and closed again, they still decide to press it, the ins company get the forensic engineer, get his report, amend my scope if necessary, get paid for the third time (T&E) close the file for good...
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    Ray Hall
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    04/01/2010 12:22 AM

    what language was that? English please for us undergrads.


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    insprojohn
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    04/01/2010 2:34 AM
    I am an adjuster and a roofer. My own opinion is that if the roofer committed vandalism - report him/her to the police dept. take a pic of him vandalizing the roof if you can do it without him seeing you. He might throw you off the roof. If you can kick his ass maybe you might just have to do that when you get off the roof. I believe only pay for what is owed and no more or less. If the roofer is a criminal send his ass to jail.
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    ALANJ
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    04/01/2010 7:41 AM
    Unless you saw the roofer vandalize the roof, you are opening yourself up to a giant lawsuit if you call the police or even suggest the roofer did something wrong to the insured. I have a friend who named a staff adjuster in a lawsuit for interfering with the relationship between his client and a provider of services. I do believe we beat the "is the lifted shingles covered damage" under another thread. Roofers may be a pain, but they do generate work and a paycheck. You have to take the good with the bad. I just wish they would teach the twenty year old salesman how to measure a roof. I think we have all leaned over and pulled on a shingle to see if they are still sealed after a event. You have to be careful when you start pointing the finger.
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    insprojohn
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    04/01/2010 8:19 PM

    I am going to start a new topic: Roofer -Insurer SIU Partnership. Why not a partnership?  If I had to choose between reporting a scumbag insured for insurance fraud, helping the insurer get restitution, and possibly get paid a percentage if not most of the RCV money to do my roof job I would gladly do that instead of just putting a mechanic's lien on a home and hoping to get paid.  Here is an idea that I am considering putting on my contracts:

    Warning: Insurance fraud is a felony and I report all homeowners that commit insurance fraud to the insurance company and help them prosecute.  Instead of me simply placing a mechanic's  lien on your property;  I will contact your insurer and inform them that you were able to get your repairs done for the ACV money and that the RCV money amounts to profitting from your loss. Which is excluded by your insurance carrier.  You must refund your RCV money to your insurer or face insurance fraud prosecution.

    I think this is a great idea!  I would gladly help put some piece of garbage that ripped me off and the insurance company off in jail.  I would love to hear replies on this idea!

     

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    host
    CatAdjuster.org Founder
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    04/01/2010 9:28 PM
    Again, that appears to be a subject that would be better off on a roofer's or contractor’s forum. It would seem to me that they would have more dealings with roofing contracts and should be able to provide you with some first-hand information concerning the wording on the contract.

    Here are a couple you may wish to check out.

    http://www.roofingtalk.com/

    http://www.roofing.com/
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    ryankharris
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    04/02/2010 10:59 AM
    The best teacher is experience and education. There are so many reputable institutes that are very versed in teaching what is and what isn't storm damage and give proper information in determining the exact cause. Most roofers in the GA area will leave you alone but every once in a while, there's one that wants to argue. We as IA's are agents of the carrier and are performing a fair duty to both the insured and the carrier. If a roofer is there, it is only for the behalf of the homeowner and the insurance company has no obligation to him. In my experience, most homeowners actually trust the people their insurance company sends out and they should. We see many more roofs and are better trained than most roofers. So what if they request a re-inspection, train yourself and call it like it is and only make a recommendation based on the evidence and facts. Let the carrier decide the final decision.
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    Ray Hall
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    04/02/2010 2:24 PM

    The aftermath of a large hurricane in a very large area like hurricane IKE has changed the role of the first adjuster who contacts the insured and writes the FIRST excepted estimate(in the opine of the carrier) A new area of cat. adjusting has started. The law firms take any disputed claim and promise"possibly thousands more, at no cost".

    How is this possible to get thousands more at no cost? This is how it plays out for years after the first wave have gone home and it works. The policy holders do get thousands more, WITHOUT having a jury trial. The filed suits have a less than .001% of ever being tried to conclusion. They all settle some day for a big price. This is the problem, they all should be tried before a jury and this would stop the cycle. Cat. adjusters will now have to document ever conversation in detail, with great photos, diagrams and the best little estimate Mr. xmate can crank out with the author having the imagination of the president of the public adjusters assoc. on his first LSD trip.

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    brighton
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    04/02/2010 3:56 PM
    Ray,

    You and I know that carriers will never be willing to pay the cost of defending each and every claim even if each and every one are winners. That cost would be astronomical and very doubtful that the dept of insurance would ever grant the rate increase to cover the expenses. Blackmail at it's finest. Untill the United States Federal system and all states change the rules to where the loser pays for the ALL the winners costs of the suit (attorneys, filing, answering, depos, transcription) BLACKMAIL suits will continue to flourish.
    Rocke Baker
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    Ray Hall
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    04/05/2010 12:41 PM

    I agree with you Rocke, this is the only thing that will stop blackmail before trail. Looser pays the cost. I tried a comparitive negligence in federal court in Casper  Wyo. in 2003. My wife was the passenger in my car when I lost control and was hit in a black ice case in the right door. She   still has pain 15 years later and always will.

    We lost the case, got a zero. The jury did not like us. Storm troopers.....surprise.

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