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Just downloaded Xactimate 27. Used it with SF in Virginia on Floods. I was confused somewhat using the "Properties" area to modify things. I was comfortable with the old way. I think it's just a matter of getting used to it. With a little updated training it should be more flexible and easier to accomplish some tasks. However, it seems that all information for training is expensive. A good training disk would help. The virtual online training for 2 hours is $149.00 and you are subject to calculating Mountain Time versus wherever you are to make sure you are ther. Other training goes up from there. If you know Xactimate 25 you can muddle along in it, but without knowing how to use all the new additional things you will be underutilizing it.