I have been in this business since 1988. There is only one storm I have ever worked where the carriers replaced all sides of the siding when there was hail damage on only one side, and that storm was in Washington, DC. Think anybody there has any political pull? This is what I mean by "For the most part".
That is the only time I have seen it done stormwide. Have I seen a supervisor give in to an upset insured and replace undamaged items for a color matching issue? All the time. But the policy does not cover it. This is what your adjuster did, without talking to the supervisor.
If your carpet is supposed to last twenty years and it is ten years old when it is damaged, then the carrier only owes half the value of that carpeting until it is replaced. And that is only if you have a replacement cost policy. This is a well known insurance process known as depreciation. The carrier only owes the acutal cash value of an item until it is replaced. This is not the adjuster or carrier trying to stiff the insured, it is one party of a contract living up to the contract to which it is party.
Obviously, you can reply with much verbage and attitude, but can you reply with the text of your policy? I will ask again. Please read your policy and post the part that insures the resale value of your house, or insures the appearance of your house so as to not negatively affect resale value.
Your policy is your contract with the insurer. You should be familiar with the terms.
Have you ever read your policy?
Until you post the part of the policy you claim covers color matching, I will follow this thread, but post no more. Voluminously repeating an already stated position is a huge waste of time and effort.
Note how I use my real name.
Jeff