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Last Post 01/24/2010 7:01 PM by  host
Copy,Scan,Fax,Photo or Mail?
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dholman
Guest
Guest
Posts:20


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08/21/2009 1:35 PM

    I am looking for ideas on the most efficient way to include supporting documentation received from the insured into a paperless file. You know the scenario of driving up to the hurricane claim and the homeowner meeting you at the door with envelopes full of photos, temp repair bills, receipts, estimates and ALE information. I have always carried a copier and made copies if there were only a few to deal with or took them with me and mailed back the originals after making copies at the room. Sometimes I take a picture of the estimate or receipt but these do not always come out clear. I am starting to carry a scanner along to use if there are only a few documents. Having the homeowner e-mail or FAX things in does not work well for me becasue it seems like they often drag their feet or do not have the capabilities. My goal is always to do as much as possible at the residence within a reasonable period of time and would appreciate any suggestions.
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    ChuckDeaton
    Life Member
    Senior Member
    Senior Member
    Posts:1110


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    08/21/2009 1:40 PM
    My solution is a usb powered, rotary scanner.

    It is about the size of a box of wax paper and works great.
    "Prattling on and on about being an ass with experience doesn't make someone experienced. It just makes you an ass." Rod Buvens, Pilot grunt
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    ddreisbach
    Member
    Member
    Posts:172


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    08/21/2009 6:54 PM
    I carry a Canon MP750 3-in-1 printer/scanner/copier with a document feeder for those situations.
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    Tom Toll
    Moderator & Life Member
    Senior Member
    Senior Member
    Posts:1865


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    08/22/2009 10:12 AM

    Take them back to your office or room, scan them and mail them back to the insured or take them back if you know a second appointment is necessary. We use the camera for most of what we need records of.

    Success is not final, failure is not fatal: it is the courage to continue that counts.
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    Jud G.
    Advanced Member
    Advanced Member
    Posts:509


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    09/14/2009 10:09 AM

    I'm with Tom.  Put your camera on 'macro' mode and perhaps use a flashlight to avoid the excessive light from the camera in low light.  In this case, less is more.

    When you get ready to close the file, convert the .jpeg photo into .pdf, bundle them and save them as insured documentation.
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    Medulus
    Moderator
    Veteran Member
    Veteran Member
    Posts:786


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    09/14/2009 6:28 PM

    The first thing to do is go through them and pick out the three or four that are of any use to you. Most of the photos the insureds take (sorry to put it this way) aren't worth a d**n -- ten pictures of trees lying on the ground, a fuzzy picture of something you are going to photo anyway, four photos of the same white wall that doesn't show what the damage is. Most of the time you can take four or five and leave the rest with the insured. This way the insureds are not offended that you didn't take the photos they went out of their to take, but you aren't wasting your time collecting and providing photos you don't get paid for. Make sure you take any photos that show something that the insured photo'd then repaired before you got there, and you will be fine.

    Steve Ebner CPCU AIC AMIM

    "With great power comes great responsibility." (Stanley Martin Lieber, Amazing Fantasy # 15 August 1962)
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    okclarryd
    Veteran Member
    Veteran Member
    Posts:954


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    09/15/2009 7:23 PM

    Using my digital camera, I have photographed the insured's photos and documents and then showed them the photos in my camera. I also got to review them to make sure they were usable.
    I usually turned the flash off and used the ambient light.

    Larry D Hardin
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    Roy Estes
    Member
    Member
    Posts:155


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    09/17/2009 10:56 PM

    I am fitted with a 750 watt invertor, Plug my All in one (Copier/ Scanner/Fax/Printer) in my truck. if I get receipts, photos. fire reports, police reports, mitigation fee bills, or whatever I scan them, Print them to PDF, save them in the insureds file, Load them to XM8, or MS&B and Make them apart of the claim stack. I also have efax, and use my Blackberry as a modem.

    I try and be as paerless as possible. Unless I need to go .... well enough said.

    "Each of us as human beings has a responsibility to reach out to help our brothers and sisters affected by disasters. One day it may be us or our loved ones needing someone to reach out and help." RC ESTES
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    jmckay
    Guest
    Guest
    Posts:4


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    01/24/2010 5:21 PM
    Try neatreceipts. It is pefect for what you are talking about. You can scan everything in your car.
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    host
    CatAdjuster.org Founder
    Posts:709


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    01/24/2010 7:01 PM

    Here is some information on the product I believe jmckay is talking about.

    Product Info

    Roy
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