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Older versions of ic had trouble getting files from my hard drive when they were several folders down.  When I figured it out, I resorted to saving them on my desktop or in an area closer to the surface. 

file size could be an issue and if you need help resizing them, go here and scroll down to the photo resizer.

Then it could be a problem with the software program.  If so, you could reinstall the program.

I know what you're feeling. Good luck and I hope it get's resolved.  Let us IC users know what the problem was when you figure it out.

I, like John, use CCleaner on a daily basis. It is an excellent freeware program, good enough is contributed $20.00 to them to keep it going. Your problem is unusual. Resizing them may or may not do it. I know IC will not load a large pic, so that could be your problem if you shot anything over 640x480. You may have to do a re-install if the problem is not showing up in IC utilites. If you have not run utilities, do so.

I used to have same prob loading to ic, (640x480) so instead of pulling from camera to ic, i made file on desktop, loaded from camera to desktop file, and from desktop file to ic, sometimes wont load 1st try, but always on second try. Hope that helps.

I can also say that Tom and Janice know more about IC than most of their Support Staff does. Ill bet Tom, has helped develop IC as much as he has been on with Their Support all the way to the CEO. Probobly should get a check er two from them ....... Ill split it with Ya Tom. Ha Ha