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I would absolutely agree with the subject of this post. A few of my recent inspections:
1. Go to reinspect a roof , 10 slope , i get on the roof and go up a valley, ask the roofer when he's coming up and he tells me he's not getting on the roof, not even on the flat part, then says no one from his company has been on the roof. So I get off the roof and he tells me to follow him, about 200 feet behind the house and tells me to look in his binoculars at the damage to the roof. I politely advised him I had just looked directly and what he was referring to was damage from the installation.
2. Made arrangements to reinspect two roofs for this morning, one was 6 slope and one was an 8 , both easy to get on, about 15 minutes after we were supposed to meet I call the roofer, he tells me he's not coming (but he couldn't meet me 2 days earlier because he was not in the area), but he says it doesn't matter because he wouldn't get on the roof anyways, plus he admitted no one from his company had been on it either, but the house next door got a new roof so this one obviously has hail damage. I later found out he doesn't even work for a roofing company.
3. Got on a roof and the roofer agreed with me, no hail damage. The next day I got a call from the insured, saying i told the roofer i told him I would have paid it last year, but we are trying to cut down on losses now so I didn't pay it. For some reason the roofer would not call me back when I tried to call him.
4. Inspected the same roof twice (nice 50 sq or so roof), roofer could not show me where hail damaged occurred but guaranteed me it was there (he had the decency to get on the flat part of the roof). I showed every single photo I took of the entire roof to the insured and roofer, the roofer could not point out any hail damage to the shingles (or soft metal vents), but assured the homeowner there was severe hail damage to the roof.
I know there are a lot of IA's on here, and most of the ones on here are professional and try to do the right thing. these types of things would not be happening if a lot of ia's were not paying every roof they see (and I have had some tell me as much, plus the roofers are disappointed when I tell them I'm staff) and a lot of staff people aret taking the easy road to pay everything just to keep away from the extra work. We all know the roofers try to get the insured against us before we go out there, so it is a difficult conversation to have with them at that point, especially if their neighbors roof just got bought. If possible, I will show the photos of the insured roof to the insured and explain every nail pop, blemish, scuff mark, etc..., if I am going to deny a roof, but in this economy, it comes down to people just wanting money a lot of times.
And I pay for a fair amount of roofs which I consider light hail damage (where I think an engineer will say there is some hail damage if sent out, damage is damage) So I take it we mostly know what happens then. We get supplement request after supplement request from the roofers. And most companies probably will just concede to something and overpay. There are several roofing companies in my area, just as everywhere else, who have people who just sit there and pump out supplement requests no matter what on every single roof. I send them my exact scope and tell them to go out and remeasure and if they come out differently, I will go meet them and remeasure with them. I have had very few supplements in the past few years ( I messed up measurements on a few of them, I admit).
If there are any roofers reading this, yes, I do realize there are some very good roofers, and those that I do meet that are intelligent I try to learn as much as I can from them. There's just not a lot of them in GA right now (on a percentage basis as there are 2000% more roofers than there were 2 years ago) .
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