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Caantonking, I believe that would be one in the same. But you are correct.

I don,t think I have ever met  a regular adjuster who was trained by an insurance company that I would describe as bitter. All of these people were prepaired for what the storm trail life entailed and do not complain about their income stream being threatened by catastrophe only adjusters.

Ray, although I am eclipsed by you and Tom, and others, with my only 38 years in claims, the first 18 of which was through the carrier ranks; I can look at your 2 sentence comment above and be in total agreement with it.  Each of your 2 sentences, whether considered individually or collectively; I believe accurately represents the type of adjuster that your comments reflect.

I believe that some of the "bitterness" that is being seen today by the "veteran" adjusters is not because of the number of people in this business. I think it may be from the lack of training, knowing what is supposed to be done when at a loss and the inability by some to communicate with the customer. Too bad these adjuster licensing factories do not explain the basics of what needs to be done to do the job and survive.

All of us have read over the last two years how this adjuster or that adjuster mishandled the claim. Granted some of that griping by the customer was because they got what they needed and not what they wanted. However, being one of the "vets" I have heard on more than one occasion, "The adjuster was in and out in 15 min, did  not explain anything about the policy, what they saw as damage, did not listen to my concerns, ect..." This makes it hard on the clean up people and everyone doing the job on the next storm. Neighbors talk, attorneys advertise, tv stations broadcast a person was taken of advantage of and perceptions are made about what has happened over the course of a storm. You have got to TAKE THE TIME to listen, explain and do it right. Rushing in and out does no one anygood. Never make the customer feel like they are second class. This has been said by others with much more insight than me, but it is always worth bringing up again.

Read the contract before you sign.....