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Last Post 03/25/2011 6:36 AM by  Tom Toll
Knowledge & Attitude
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Tom Toll
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03/24/2009 4:42 PM

 

It's enough to make you sick. It gives some a constant and gnawing pain in the pit of the stomach. Others drink more or smoke more because of it.

It causes some people to be right on the edge of success and then sabotage their own efforts. It's killed more dreams and ruined more careers than all other causes combined.

FEAR may be the worst enemy of the human species. In fact, it seems the older we get the more prone we are to allowing fear to control our lives. And right now, with the worst financial crisis of our lifetime (brought on in large part by FEAR) casting its shadow to every corner of the world, fear is rearing its ugly head in more people's lives than ever. Just watch the news channels if you want to become related to this fear.

To defeat fear all you have to do is to LEARN HOW to manage it - how to master it.  There are several notable publishers that teach you how to combat fear. Zig Ziglar, Tony Robbins,  Gus Busgalia, and others. Gus has been my favorite author, as his teachings/technique have good teeth and are easy to understand. Fear can also hinder you when adjusting losses. Most fear comes  from the unknown, such as not knowing policies, unsure of how to write scopes and the fear of confronting insured's when they become hostile, and some do. The way to conquer those fears is to study and develop knowledge. After all, Knowledge and Attitude is your friend when needed.

Success is not final, failure is not fatal: it is the courage to continue that counts.
ray48
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03/25/2009 12:34 AM
Will You give this to my Daddy?


As a Company, Southwest Airlines is going to support 'Red Fridays.'

Last week I was in Atlanta , Georgia attending a conference. While I was in the airport, returning home, I heard several people behind me beginning to clap and cheer. I immediately turned around and witnessed One of the greatest acts of patriotism I have ever seen.

Moving thru the terminal was a group of soldiers in their camos. As they began heading to their gate, everyone (well almost everyone) was abruptly to their feet with their hands waving and cheering.

When I saw the soldiers, probably 30-40 of them, being applauded and Cheered for, it hit me. I'm not alone. I'm not the only red-blooded American who still loves this country and supports our troops and their families.

Of course I immediately stopped and began clapping for these young unsung heroes who are putting their lives on the line everyday for us so we can go to school, work and home without fear or reprisal.

Just when I thought I could not be more proud of my country or of our Service men and women, a young girl, not more than 6 or 7 years old ran up to one of the male soldiers. He kneeled down and said 'hi.'

The little girl then asked him if he would give something to her daddy for her.

The young soldier, who didn't look any older than maybe 22 himself, said he would try and what did she want to give to her daddy. Then suddenly the little girl grabbed the neck of this soldier, gave him the biggest hug she could muster and then kissed him on the cheek.

The mother of the little girl, who said her daughter's name was Courtney, told the young soldier that her husband was a Marine and had been in Iraq for 11 months now. As the mom was explaining how much her daughter Courtney missed her father, the young soldier began to tear up.

When this temporarily single mom was done explaining her situation, all of the soldiers huddled together for a brief second. Then one of the other servicemen pulled out a military-looking walkie-talkie. They started playing with the device and talking back and forth on it.

After about 10-15 seconds of this, the young soldier walked back over to Courtney, bent down and said this to her, 'I spoke to your daddy and he told me to give this to you.' He then hugged this little girl that he had just met and gave her a kiss on the cheek. He finished by saying 'your daddy told me to tell you that he loves you more than anything and he is coming home very soon.'

The mom at this point was crying almost uncontrollably and as the young soldier stood to his feet, he saluted Courtney and her mom. I was standing no more than 6 feet away from this entire event.

As the soldiers began to leave, heading towards their gate, people resumed their applause. As I stood there applauding and looked around, there were very few dry eyes, including my own. That young soldier in one last act of selflessness turned around and blew a kiss to Courtney with a tear rolling down his cheek.

We need to remember everyday all of our soldiers and their families and thank God for them and their sacrifices. At the end of the day, it's good to be an American.

RED FRIDAYS ----- Very soon, you will see a great many people wearing red every Friday. The reason? Americans who support our troops used to be called the 'silent majority'. We are no longer silent, and are voicing our love for our countrys troops in record breaking numbers.

We are not organized, boisterous or over-bearing.. We get no media coverage on TV, to reflect our message or our opinions. Many Americans, like you, me and all our friends, simply want to recognize that the vast majority of America supports our troops.

Our idea of showing solidarity and support for our troops with dignity and respect starts this Friday - and continues each and every Friday until the troops all come home, sending a deafening message that.. Every red-blooded American who supports our men and women afar will wear
Something red.

By word of mouth, press, TV -- let's make the United States on every Friday a sea of red much like a homecoming football game in the bleachers.

If every one of us who loves this country will share this with acquaintances, co-workers, friends, and family. It will not be long before the USA is covered in RED and it will let our troops know the once 'silent' majority is on their side more than ever; certainly more than the media lets on.

The first thing a soldier says when asked 'What can we do to make things better for you?' is...We need your support and your prayers.

Let's get the word out and lead with class and dignity, by example; and wear something red every Friday.
Sam Ray
Tom Toll
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03/25/2009 11:30 AM
ray48, that was a wonderful contribution to this thread and thank you for that. I got goose bumps reading it. It reminds me that many of us Americans take for granted much of what we have. Our fine young men and women put their lives on the line everyday with their military service, police service and fire fighting service and we seem to take those services for granted, until needed. Just as many people do not realize what service our cat adjusting should mean to them. We also lay our lives on the line to assist those who have experienced catastrophe in their lives. No, we are not dodging bullets, but we are climbing dangerous roofs, electrical lines and walking and climbing on dangerous rubble. We breathe toxic air and are confronted with possible disease working flood claims. We do have a purpose in life, to serve those who are in need.
 
Lets hope your story will amass many to wear the red you speak of. Our nation needs to come together like they did back in the old pioneer days. Working together saved many lives, many years ago, it can again. I personally want to thank all my brother's and sister's in this industry. May the power of the Universe be with you.
Success is not final, failure is not fatal: it is the courage to continue that counts.
Tom Toll
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03/26/2009 11:06 AM

Great work is done by people who are not afraid to be great.

Success is not final, failure is not fatal: it is the courage to continue that counts.
Tom Toll
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03/27/2009 1:02 PM

Life


On the first day, God created the dog and said:

''Sit all day by the door of your house and bark at anyone who comes in or walks past. For this, I will give you a life span of twenty years.'' 

 

The dog said: 'That's a long time to be barking. How about only ten  years and I’ll give you back the other ten?'
So God agreed.

 On the second day, God created the monkey and said: ''Entertain people, do tricks, and make them laugh.. For this, I'll give you a twenty-year life span.'' 

 

The monkey said: Monkey tricks for twenty years? That's a pretty long time to perform. How about I give you back ten like the Dog did?''
And God agreed.

On the third day, God created the cow and said: ''You must go into the field with the farmer all day long and suffer under the sun, have calves and give milk to support the farmer's family. For this, I will give you a life span of sixty years”.


The cow said: That's kind of a tough life you want me to live for sixty years.. How about twenty and I'll give back the other forty?
And God agreed again.


On the fourth day, God created humans and said: ''Eat, sleep, play, marry and enjoy your life. For this, I'll give you twenty years”.

But the human said: ''Only twenty years? Could you possibly give me my  twenty, the forty the cow gave back, the ten the monkey gave back, and  the ten the dog gave back, that makes eighty, okay?''
''Okay,'' said God, ''You asked for it.''

So that is why for our first twenty years we eat, sleep, play and enjoy ourselves. For the next forty years we slave in the sun and storms as insurance adjusters to support our family. For the next ten years we do monkey tricks to entertain the
grandchildren.. And for the last ten years we sit on the front porch as old timers and bark at everyone.

Life has now been explained to you.  There is no need to thank me for this valuable information. I'm doing it as a public service.

Success is not final, failure is not fatal: it is the courage to continue that counts.
Tom Toll
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03/30/2009 11:15 AM
Courage is not the absence of fear, it's the mastery of it.
Success is not final, failure is not fatal: it is the courage to continue that counts.
Tom Toll
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03/30/2009 11:36 AM
Hail Size V. Typical Damage Summary
Cedar shakes and shingles perform well in hailstorms when compared to other products. Haag
Engineering of Dallas, Texas has determined that cedar products receive only superficial marring
from 3/4" (marble size) hail, while composition shingles are bruised, requiring product
replacement.
Wood Roofs: Damage and Repair
Hail Characteristics
Section 5.3.5
Haag Engineering
 
· Pea Size - (1/4")
Amount of roof damage -
None
 
· Marble Size - (3/41t)
Amount of roof damage -
Minimal to wood
Composition shingles can be bruised or chipped
 
· Golf ball Size - (1-3/4")
Amount of roof damage -
Splitting of shingles and shakes begins
Severe damage to composition shingles
 
Haag Engineering has defined roof damage as follows;
Once a (composition) shingle has been bruised, a progressive deterioration ensues and
culminates with a hole in the shingle. A puncture or "bruise" affects the water shedding
capability and the long-term serviceability of a roof and, hence, is damage.
Hail impacting a cedar roof can cause damage if the hailstones are large enough and
have sufficient densities, hardness’s, and impact velocities to split the wood they strike.
If a shingle (or shake) does not split when it is impacted, it is not hail-damaged.
 
Further testing of cedar shakes has shown an even greater durability to hail. The tests conducted
at Haag Engineering in January 1995 showed these quality heavy cedar shakes withstood
impacts of 2" ice balls traveling at 71 miles per hour.
 
Haag Engineering also revealed the following from extensive research:
·  Hail mark depressions, which do not initially cause a split, do not create a potential for
future splitting.
·  Most hail-caused depressions disappear with wood fiber recovery and natural
weathering.
·  Older but physically sound shingles are no more affected by hail than new shingles.
·  Hail will not affect the natural weathering process of cedar shingles.
 
hail falls only in a small region of the total storm area" according to Haag Engineering.
There is no permanent visual damage to cedar when hail indentations occur. Indentations on
wood shakes and shingles will recover and are unnoticeable after several months.
If required, repair of cedar roofs is easy and the product's natural coloring allows perfect matches.
Cedar shakes and shingles do not have color coatings with varying color lots, as do virtually all
other products.
Success is not final, failure is not fatal: it is the courage to continue that counts.
Tom Toll
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--
04/02/2009 10:36 AM
People are always blaming circumstances for what they are. I do not believe in circumstances. The people who get on in this world are the people who get up and look for the circumstances they want, and if they cannot find them, they make them.
 
George Bernard Shaw said this. I have always believed in this concept. If you cannot find the circumstance you want, make your own. Be brave and fearless and become successful.

Success is not final, failure is not fatal: it is the courage to continue that counts.
CharleneBoyd
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04/04/2009 2:28 PM
Tom,
I'm fairly new to this industry and am waiting to be deployed.  I've been visiting this site as of late and really feel a connection with the things that you say.  I really appreciate you sharing.  Thank you
Tom Toll
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04/05/2009 10:00 AM
Your more than welcome, Charlene, and welcome to our flock. Glad you enjoy it.
Success is not final, failure is not fatal: it is the courage to continue that counts.
johnclark719@yahoo.com
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04/07/2009 7:51 AM
I am in agreement with Charlene, I enjoy the insight I receive from the site. I appreciate Tom & Bob H for their help and input with topics I have seen on here over the years. I was a class clown in school and appreciate the wisdom and the humor with which Larry H adds to the topics. It helps to keep a smile on in this business.

I don't put things in words as well as some and I found this on Claims Journal and it is put in words that I agree with and have had on my mind a long time. The meaning I get out of it not only apply to Insurance but I also think is the problem with all businesses and the road taken in todays world, that of less integrity and truth. I am not perfect in my claims but I try to do it right. I have helped in branch claim offices of a few different insurance companies and been a staff adjuster so I am speaking from a little experience. Here is a publication from an e-mail I received from Claims Journal. I try to say what I mean but I think Mitch puts it in very good words.

I put it here on Knowledge & Attitude and hope it fits.

Say What You Mean: Character, Integrity and Independent Agents
By Mitch Dunford
April 2, 2009

E-mail this Article Post Comment Print this Article Article Reprints
"I meant what I said, and said what I meant..."

Although that quote was written in 1954 by Dr. Seuss in his book "Horton Hears a Who," it is a powerful reminder today to act with character and integrity.

"Horton Hears a Who" tells the story of Horton the Elephant, who hears a small speck of dust talking to him. It turns out the speck is a tiny planet, home to a city called Whoville that is inhabited by microscopic-sized people known as Whos. The Whos ask Horton (who cannot see them but can hear them) to protect them from harm, which Horton promises to do — despite opposition from the other jungle animals who believe Horton has lost his mind. As it becomes more difficult to protect the Whos, Horton is encouraged to leave the Whos to fend for themselves. Yet Horton stands behind his promise, declaring, "I meant what I said, and I said what I meant, an elephant is faithful 100 percent."

Horton's motto is a good reminder for all of us. There is little debate on where we find our country economically. The auto industry is in crisis; financial markets are a mess; the unemployment rate is growing daily; banks are closing; foreclosures are at an all-time high; and bad economic news continues.

Despite the constant diet of bad news and stark economic realities we are left to deal with, if you look at the situation through the clear lens of truth, you'd find that what led us here was not a crisis of cash, but a crisis of character.

Decades of dishonesty, greed and the notion that character doesn't matter have caught up to us. As business leaders, politicians and others in positions of trust have relied upon the crazy notion that competency is everything and personal integrity is expendable, we find ourselves reaping the fruits of that ideology — and it's not good.

Integrity and trust are fundamental principles of leadership and power,
and are the foundation of a strong economy. Our unique economic system is tied to freedom, and freedom is tied to responsible and ethical behavior. When we allow in ourselves and in our leaders a pattern of irresponsible behavior, we give up our freedoms in an effort to repair the damage. And as our freedoms erode, so does our unique economy.

You have chosen to work in the insurance industry. While others seek to minimize risk you embrace it. You study it, you calculate it, you even profit from it. You are now, and have been for hundreds of years, our economy's last line of defense. You make it possible for businesses to open and grow, for loans to be made, for new inventions to come to market, and for young people to buy their first car or their first home.

Without you and your industry, the way of life to which we have grown accustomed would slow to a grinding halt.

Inside the insurance industry, there is tremendous potential for growth, both personal and financial. The industry is one of the most lucrative professions in the world.

But with that opportunity comes a responsibility: to act with integrity and with character in how you do business. Our economy cannot afford to lose confidence in our industry.

To close a sale, there may be temptation to not fully explain a policy's new conditions or exclusions. There may be temptation to suggest coverage exists that really doesn't, and then to blame someone else for the error when the claim is denied. Our industry must resist temptations to deceive.

It starts with a personal decision in each of us to do the right thing: to value our character, reputation and the important role our industry plays in the health of our economy more than money. To say in our quiet moments, "I meant what I said, and I said what I meant."

There is astonishing power when a single person makes a single, honest decision. It can be contagious. As dishonesty breeds mistrust, honesty gives rise to trust, and trust provides the foundation for more honesty. It starts with one, each one of us doing the right thing for the right reason.

A government "stimulus" package will not save us. A bailout of AIG or GM will not solve the underlying problem. Instead, the quiet personal resolve to act with character and integrity in everything we do, and to demand the same behavior in our leaders, will lead to long-lasting, positive change. There is still something noble in the American spirit. I believe in us. I believe in our character as Americans to dig deep and to dig out of any problem, to do the right thing, and to do the extraordinary.
___

Mitch Dunford is CEO for Insurance Journal's parent company, Wells Publishing Inc. E-mail him comments at mitch@insurancejournal.com
Tom Toll
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04/07/2009 1:21 PM
Life is not a linear path of increasing wealth, accumulation and achievement. Don't let the money crisis draw you apart from people you love and things you love to do. Use it to draw you closer. 
Success is not final, failure is not fatal: it is the courage to continue that counts.
Tom Toll
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04/08/2009 10:10 AM
Life is like a ten-speed bike.  Most of us have gears we never use. Take a chance and change gears. Your adjusting status will be for the better.
Success is not final, failure is not fatal: it is the courage to continue that counts.
HuskerCat
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04/09/2009 12:03 AM
Life is like a tricycle.  There's always a big wheel leading the way, but minus good steering and supporting wheels to back it up...the big wheel easily falls.  Choose which wheel you want to be, but understand & handle your role in the best interest of all.        
Tom Toll
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04/09/2009 8:59 AM
Many people like to think that they'll find balance AFTER they find success.  But in reality, achieving balance IS success.
Success is not final, failure is not fatal: it is the courage to continue that counts.
ray48
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04/09/2009 9:17 AM
Life


On the first day, God created the dog and said:

''Sit all day by the door of your house and bark at anyone who comes in or walks past. For this, I will give you a life span of twenty years.''



The dog said: 'That's a long time to be barking. How about only ten years and I’ll give you back the other ten?'
So God agreed.

On the second day, God created the monkey and said: ''Entertain people, do tricks, and make them laugh.. For this, I'll give you a twenty-year life span.''



The monkey said: Monkey tricks for twenty years? That's a pretty long time to perform. How about I give you back ten like the Dog did?''
And God agreed.

On the third day, God created the cow and said: ''You must go into the field with the farmer all day long and suffer under the sun, have calves and give milk to support the farmer's family. For this, I will give you a life span of sixty years”.


The cow said: That's kind of a tough life you want me to live for sixty years.. How about twenty and I'll give back the other forty?
And God agreed again.


On the fourth day, God created humans and said: ''Eat, sleep, play, marry and enjoy your life. For this, I'll give you twenty years”.

But the human said: ''Only twenty years? Could you possibly give me my twenty, the forty the cow gave back, the ten the monkey gave back, and the ten the dog gave back, that makes eighty, okay?''
''Okay,'' said God, ''You asked for it.''

So that is why for our first twenty years we eat, sleep, play and enjoy ourselves. For the next forty years we slave in the sun and storms as insurance adjusters to support our family. For the next ten years we do monkey tricks to entertain the
grandchildren.. And for the last ten years we sit on the front porch as old timers and bark at everyone.

Life has now been explained to you. There is no need to thank me for this valuable information. I'm doing it as a public service.

Sam Ray
Tom Toll
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--
04/10/2009 11:43 AM

YOU CAN BEGIN AGAIN

By Bill Baldwin

I have never heard anyone say, "I hate springtime." Well, okay, maybe those who suffer from allergies-but even they dislike the pollen, not the season. Flowers begin blooming; trees budding; grass growing; birds start singing. All of creation announces, "We're alive again!"

This year was a long, cold winter. Winter always seems long to me-too long, sometimes. But winter is necessary. In the economy of the climate, winter kills and then makes way for something new. During winter creation loses its sparkle. A once luscious, green forest becomes dismal gray. Most flowers die while others crawl back under the soil to hide from the wintry elements. Color, for a season, vanishes, and it seems, so does all of life. To add to the drab surroundings, the song of nature is stilled as birds take their song to a warmer environment. Is it any wonder that a greater percentage of people suffer from depression during winter?

Like all creation, we too experience seasons in our life. Without exception, no one can live without going through personal winters. Most of them are cold and drab. Personal winters can be dead, gray, and colorless. It is easy to lose your song during these days. Like the people referred to in the Bible, during our winters we weep a lot and set beside "the rivers of Babylon" thinking of the good ole days. Scripture says they put away their musical instruments, "hanging them upon the branches of the willow trees" (see Psalm 137:1-2).

The recession, job losses, depression, home foreclosure, rejection, death of a loved one, abuse, sickness, marriage problems, divorce, addictions, loneliness, failures-these and more are the gray circumstances of a personal winter. During winter "something dies" so to speak. I don't like winter. However, it's necessary. Winter always precedes spring and every living thing must pass through a winter to enter spring. This is a spiritual principle of life that applies to everyone and everything.

The cross is the Lord's symbol that reminds us that Jesus experienced a personal winter, too. Like all winters, dying was part of it. First, His winter was for His Father and then for us. The cross was ugly. The Lord's death on the cross was even more repulsive. The only color that splashed across the backdrop of Jesus' crucifixion was red-His blood. Other than that, like all winters, it was gray, bleak, and dreary. But it was necessary for what was to come.

One would hardly recognize Jesus during His winter. Bruised, beaten, and bloody, only the inward charm remained. His outer shell was not recognizable. Finally, winter took its toll and He died. I'm not surprised. Winter was only doing its job

The story goes that winter passed and springtime came. Like a tulip lying dormant under the soil, the earth gave way to a greater power and promise. What everyone thought to be gone forever burst forth from a wintry grave. Flowers bloomed (lilies, I suppose), skies turned blue, warm days emerged, and birds sang again. This time they sang a new song-"He has risen!" In Jesus' resurrection God declares that our personal winters are only for a season. In the Bible a man named Paul wrote to a group of people faced with winter, "I want you to know about the great and mighty power that God has for us followers. It is the same wonderful power he used when he raised Christ from death." (Ephesians 1:19-20). Now that's some more serious power we have been given!

Easter is not only an event in Christian history-Easter is a person. Jesus said, "I am the resurrection" (John 11:25). Though we celebrate Jesus' birth in December, isn't it strange that historians cannot pinpoint when He was born? However, we're certain about the time of His resurrection-springtime, right after the Jewish Passover.

Springtime and resurrection go together like (as Forrest Gump says) "Peas and carrots." When Jesus resurrected from His grave God was declaring, "Your winters are limited!" Your personal winter may be long and hard but it will come to an end. This is the message of the season. Jesus never interpreted His future glory by the dismal winter of His cross. Neither should you.

Like daffodils that suddenly appear after a long cold season, the resurrection declares that your winter season is not the end of your story. I love springtime don't you? It's bursting with the resurrection of Jesus. And the resurrection is not just a good story-it's a life principle that God infused in the season itself.

Now, as I observe the flowers blooming, trees blossom, and birds singing, I am reminded that winters, like the cross, do not last forever. Jesus has risen! Springtime is here. Now you can begin again.

ABOUT THE AUTHOR
Bill Baldwin is a Pastor, motivational speaker, husband, and father. He received his Masters and doctoral work from Emory University; Atlanta, Ga. Currently lives in North Carolina where he is a pastor. Bill can be reached at billbaldwin@ctc.net

Success is not final, failure is not fatal: it is the courage to continue that counts.
Tom Toll
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--
04/14/2009 2:23 PM

Who doesn't want to change something about themselves? Exercise, read more, spend less...the list goes on. Which can be the problem. You want to be a better you? Start small. Just do one thing differently. You'll be surprised at the huge impact it makes, maybe not tomorrow, but sooner than you think! The first step is recognizing the need for change. We often go about our daily lives on autopilot, doing the same as always. The next step is taking action.  Learn one new thing each day also.

1. Look at what you do every day, then start with just one little change.

2. Stick with it for a month.

3. Next month, make another small shift.

4. Trust the power of small change, but be realistic. Pennies in a jar don't turn into $1,000 overnight.

5. The same change might come up every six months. That's okay. Enjoy the journey!

Discover that shifting things enriches your lives.


Success is not final, failure is not fatal: it is the courage to continue that counts.
Tom Toll
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--
04/15/2009 3:37 PM
Don't give up, under any circumstances.  If you do, you fail, and all of you do not wish to be called a failure. There is so much negativity today, it seems, in every headline or TV news media article. No wonder people are giving up hope and failing. I detest all the negativity on the news channels and in the newspapers. It does nothing but breed failure. Our government is failing us, but we do not have to bow to their failures. We can can stand together, or perish by ourselves, alone. I for one do not want this to happen.  I am sure you do not either.
 
I learned many years ago from my father that giving up is for losers. He told me that whatever I did, never give up and I have not. Just like me, we all have run into problems that seem insurmountable, but given thought and applying common sense, we can learn to solve those problems. He came from a very modest family, raised on a farm. He knew from an early age that work was necessary to succeed, inclusive of the great depression. He had to milk 12 cows, the old way, every morning before he left for his one room class room. On his way to school, he delivered milk to people. Hitching up two horses, pulling a wagon with the milk in 5 gallon metal cans in the back, leaving the horses and wagon at school until he left to go home where more chores were awaiting him. He raised me the same way. Get up at dawn, get out in the fields and do what ever was necessary to succeed until the sun went down. My wife was raised the same way, a farm girl.
 
I was watching youtube the other day and what I saw reminded me of the NEVER GIVE UP PHILOSOPHY. A 47 year old lady who started singing when she was 12 years old, but never really appreciated for her singing. You must watch this and be guided by her voice.  Enjoy.

Success is not final, failure is not fatal: it is the courage to continue that counts.
Tom Toll
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--
04/16/2009 8:58 AM

Winners are losers who got up and gave it one more try.

Success is not final, failure is not fatal: it is the courage to continue that counts.
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