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Last Post 09/15/2008 2:57 PM by  Medulus
Thoughts from A Staff Adjuster
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dees0066
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09/15/2008 2:38 PM
Steve,
Agreed. We must know what we are adjusting and how it applies to coverage. I was indicating that there may be value in a roofer that wishes to become an adjuster. The first post in the thread had a few negative remarks towards the roofers in Stephanie's training courses, and as a previous roofer I thought I would stick my neck out and defend the few contractors that I know including myself.

Now, to evaluate the issue that comes up with regards to a roofer, or more generally, a contractor becoming an adjuster. I believe there is the potential for a very big conflict of interest. I will not be more specific than that. However, my point is that there are both pros and cons to the background of every adjuster. A lack of experience makes it difficult to get in but at the same time someone with a great deal of experience in a related trade presents a whole different set of issues. Now, anyone with a great level of experience as an adjuster care to share with us approximately how many roofers have approached them in the past? How about just during 2005? Maybe this is best suited for another thread. And Steve, you bring a very valid point to the table. It is appreciated. There are more than a couple of individuals that will be working this storm from many different backgrounds that will have a low level of exposure to policy interpretation.
-W. D.
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Medulus
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09/15/2008 2:57 PM

I took a contractor with 25 years experience out with me in the aftermath of Katrina. He was investigating whether he wanted to become a catadjuster. On our first inspection together I let him suggest the scope to me. He included some prior damage. I pointed out to him that we couldn't pay for that. His response was that it needed to be repaired. I said, "But what caused it?" You could see the light bulb go on over his head. It suddenly dawned on him how being an adjuster was going to be different from estimating a contracting job. He had to think like an adjuster instead of a contractor and understand how to write what the policy covered rather than simply writing what needed to be repaired. He was a quick learner. I hope he's on my team when we have an earthquake because I may need to consult someone about concrete construction. In the best of worlds we work together, everyone makes a profit and no one gouges anybody, and we get the insured back to pre-loss condition as quickly as possible.

Steve Ebner CPCU AIC AMIM

"With great power comes great responsibility." (Stanley Martin Lieber, Amazing Fantasy # 15 August 1962)
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