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Last Post 02/23/2008 1:31 AM by  Crosz
Stress and Mental Health of Adjusters
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dorothys
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Posts:15


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02/17/2008 10:00 PM

Has anyone experienced difficulties with the following?

 

 

  • over-identification with or feeling overwhelmed by victims’ and families’ grief and trauma (may be a signal for a need for support and consultation).
  • understanding the differences between professional helping relationships and friendships to help maintain appropriate roles and boundaries.
  • examining personal prejudices and cultural stereotypes,
  • recognizing when one’s own experience with trauma or one’s personal history interfere with effectiveness.
  • Being aware of personal vulnerabilities and emotional reactions and the importance of team and supervisor support.

Are you all independent adjusters? Do any of the IAs get together, or are you all alone? I was alone in Baton Rouge, found a puppy who was real sick. She was my only buddy.

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Crosz
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Posts:9

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02/17/2008 10:58 PM
Posted By Larry Hardin on 02/17/2008 6:47 PM

 

Folks,

I think the secret to not stressing out is to manage the phone calls and appointments.

I call everyone and schedule no more than 4 a day, in the city.  If they're scattered, I schedule less than that.  If I keep all my appointments and have some time, which happens all the time, I dig in my appointments and find the closest one.  I call them and move the appointment up to "now".

This keeps everyone happy; keeps my head happy; keeps my head happier because I now have done one or more than I had scheduled for "today".  I just gave myself a bonus.  And, one or more insureds think I'm very good at handling their loss.

By leaving a lot of time left over, there's time for traffic, emergencies, a__hole supervisors that couldn't measure a roof for a $100 bill; and the rest.

I learned all of this the hard way ................................ heard about it out in the parking lot.

Be gentle with yourself.  No one else is going to.  And, if all else fails, there's always the Jack Daniels treatment, which I can personally recommend.

 



I have never done a great job scheduling, but this storm was the first time i had it all figured out.  exactly as you said, 4 a day and reaching into the pile if you have time.  It was just the on the fly over scheduling from a screamer, i gave in basicly.  after 17 strait days of 5 a day.  What i didnt do was reserve a day to catch up on sleep and close.  Next time ill do that.

and i prefer the Crown treatment.. which i personaly recomend more lol.

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rorunner_77
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Posts:5


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02/18/2008 6:26 PM
Managing calls is tops(a challenge in events like Katrina) On big events I often use two cells. One for me to call out on and another for incoming calls. Often, My wife goes with me and will handle calls while I am scoping or tied up on another line. Always explain to the insureds on first contact that I do not use my phone when scoping another insured's loss. I feel this is rude to them. I assure them that if they leave a message or email I will respond as quickly as the situation allows(also explaining that sometimes it may be to late to call when I get in at night). I do primarily flood work.
Like Larry said, moving up a schedule is always best, it usually makes the insured feel even better(rather than cancelling or reschedules). Keeping insureds informed makes your life easier and keeps them from "brewing". Normal days(in Cat) I get back to the RV and have a cup of very strong folgers and call back, then hit the paperwork. Working until around 12:30 and hitting the hay. I get up normally from 4-5 am and get most of my work done in mornings. If the claims are intense, I usually like scoping two days and writing one. This allows me to produce well and not get too far behind.

ps. Larry, how is the claim mobile? Think I boosted you off in Southaven once, many moons ago
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Tom Toll
Moderator & Life Member
Senior Member
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Posts:1865


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02/20/2008 6:00 PM

After 32 claims in 10 days, with all inspections done with a lot of windshield time, and more claims coming in, we are about bushed. Many losses are large commercial claims with extensive damage. I let go by posting on CADO. I monitor it three times per day, which is relaxing to me. We all have different ways of relaxing, don't we. When you feel beat and bewildered by claims, do what makes you feel good about yourself. That is the best form of relaxation. We all have to put in hours most people would not do, but that is what we enjoy, isn't it. This is not a job for the meek and timid. It takes a certain personality to perform this line of business. Your either an adjuster, or your not.

Success is not final, failure is not fatal: it is the courage to continue that counts.
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Crosz
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Posts:9

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02/23/2008 1:31 AM
Posted By Tom Toll on 02/20/2008 6:00 PM

After 32 claims in 10 days, with all inspections done with a lot of windshield time, and more claims coming in, we are about bushed. Many losses are large commercial claims with extensive damage. I let go by posting on CADO. I monitor it three times per day, which is relaxing to me. We all have different ways of relaxing, don't we. When you feel beat and bewildered by claims, do what makes you feel good about yourself. That is the best form of relaxation. We all have to put in hours most people would not do, but that is what we enjoy, isn't it. This is not a job for the meek and timid. It takes a certain personality to perform this line of business. Your either an adjuster, or your not.



I also find it relaxing to post here.  Try not to laugh, but i also play a video games to take my mind off of the stress when things get a little too intense. Alot may find it odd or a waste of time, but i grew up with games.  and like you said, we all have our own ways of relaxing.

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