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Last Post 10/02/2007 10:50 AM by  JimGary
Unreturned Phone Calls/emails
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JimGary
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Posts:470


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09/21/2007 12:52 PM

    At any orientation we attend, one the major topics discussed is returning phone calls. We are told "if you do not return your calls, you will be sent home". That has always been harped on to me by carriers and vendors, whether I was staff or independent. And it is an important point to make. I personally am fanatic about such things, I hate having anyone wait on me for a returned call.

    I have been amazed though at the number of unreturned calls or emails that go unanswered by IA vendors. I was wondering if anyone else is having the same problem. I'm not making a pest of myself, usually following up on info requested by the vendor. Does anyone else find this to be the case?

     

    Just wondering

    JWG

    I know the voices aren't real, but sometimes they're right!
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    stormcrow
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    09/21/2007 1:39 PM
    Now you know were we stand in the order of importance.
    I want to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers.
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    okclarryd
    Veteran Member
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    Posts:954


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    09/21/2007 2:31 PM
    As in life, there's a double standard here.

    WE have to return calls or there's trouble. THEY can return calls at their convenience.

    And, .............. what's new about this?

    We need to focus on the important stuff ......... like, what's for lunch.
    Larry D Hardin
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    PvtNvestigator
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    09/21/2007 9:24 PM

    Jim,

    I was beginning to think that I was the only one. I decided while I was working in MN this month to stop deploying to cats due to the stress on my family (...small children). Therefore, I am building a daily claims business to accompany my private investigation business. I have responded to several IA's that needed daily claims assistance in my area. The majority have failed to even acknowledge my emails. I can not blame it on my creds or experience. I therefore have to put the blame on them for their lack of follow through.

    Bill Roberts

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    okclarryd
    Veteran Member
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    Posts:954


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    09/23/2007 7:42 PM
    If they can't call ya back or return an email, why would you think you would want to work for them?

    I haven't worked for Pilot for nearly 2 years while doing other things. They found a discrepancy in my state license and emailed me, called me and followed up with me until I got the issue resolved.

    I contacted Pacesetter about going back into the IA ranks and they called, emailed and personally helped me put all the Citizens requirements together.

    DMA emailed and called and emailed again about a seminar in Texas (free, by the way). The day after the meeting I got an email thanking me for attending.

    I get emails continually from Mason Claims about various and sundry items of interest to them and to me.

    That's called "Takin' care of business"

    And that's why I hold these companies and others in such high regard. And, these are the folks that I will work for.
    Larry D Hardin
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    JimGary
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    09/23/2007 9:41 PM
    Larry, I wish I was at the point in my career where I could just say "no", and I may be closer than I think. I will say that one of the folks that has trouble returning calls is a major player, one I have gone out with before, and a top rated company, and if they call I would be on the road within an hr. The manager just has a problem returning calls. I really find it interesting that Renfro, a company that has never used me will return my call or email within an hr every time. (Thanks Eric).

    I started this discussion basically to vent. Thanks for letting me.

    JWG
    I know the voices aren't real, but sometimes they're right!
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    Tom Toll
    Moderator & Life Member
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    Posts:1865


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    09/24/2007 2:16 PM

    I have never had a problem with Cunningham Lindsey returning calls or E-mail. Only problem I have had with them, they have not had any deployable events, so they say. Returning phone calls must have a high priority on an adjusters list. There is nothing more frustrating than an adjuster not calling back an insured. I had that problem several years ago when we had a claim with State Farm on our home. Their independant adjuster did not understand coverage issues and they had not paid us for covered items. When they finally called back, after several tries from us, the eventually came out and the items and damage issues were cleared up.

    Always return your calls as soon as possible. It will make everyone's life a bit simpler.

    Success is not final, failure is not fatal: it is the courage to continue that counts.
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    stephie76
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    09/24/2007 6:48 PM

    I've never had a problem getting the IA firms to call me back. Getting work, that's another issue.

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    Ray Hall
    Senior Member
    Senior Member
    Posts:2443


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    10/01/2007 3:17 PM

    Jim G. It appears you do not not know the workings of a catastrophe vendor. Do you suppose the reasons they do not call you back is because they are too busy talking amoung themselves about the field adjusters who cause them heat by not returning phone calls and asking about their paychecks that were lost in the mail and answering the calls from the wives who are asking about the  pay checks also.

    This takes time away from working the files notes and photos of the cut loose adjusters; coupled with training the dumb pay roll clerk who does not understand the 60 day float at the bank and nudging the cut off dates.

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    JimGary
    Member
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    Posts:470


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    10/02/2007 10:50 AM

    Ok, I get it now, In other words the vendors that do not answer their calls are exempt from the same professionalism that they require of the lowly adjuster.????

     

     

    I know the voices aren't real, but sometimes they're right!
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