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Last Post 04/02/2014 7:16 AM by  AcceleratedAdjuster
Xactimate 28
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Alex_Chernov
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Posts:67


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03/21/2013 8:19 PM

    I tried mobile version of Xactimate 28 on my tablet today. Between that and their mobile version of Xacanalysis and Xactcontents this is going to be the future of estimating. You would sketch in the field, may be even add line items in the field, come home write a report, mount photos, boom, you are done. 

    You will also have an online version of Xact. Which means that you can access it from any computer with a browser and internet. Sweet. 

    All versions will be synchronized through the cloud. 

    I have to note that mobile version is kinda awkward to use (may be I just need to get used to it?). 

    What do you think of it ? Have you tried it?



    CatAdjusterX
    Veteran Member
    Veteran Member
    Posts:964


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    03/25/2013 12:28 AM
    Posted By Alex_Chernov on 21 Mar 2013 08:19 PM

    I tried mobile version of Xactimate 28 on my tablet today. Between that and their mobile version of Xacanalysis and Xactcontents this is going to be the future of estimating. You would sketch in the field, may be even add line items in the field, come home write a report, mount photos, boom, you are done. 

    You will also have an online version of Xact. Which means that you can access it from any computer with a browser and internet. Sweet. 

    All versions will be synchronized through the cloud. 

    I have to note that mobile version is kinda awkward to use (may be I just need to get used to it?). 

    What do you think of it ? Have you tried it?

    ........................................................

    Hello my friend,

    I am glad to see that you find XM8 28 user friendly/efficient. A few quick questions:

    1) I have never tried the mobile version for XM8, you spoke of sketching in the field. Would you say that it is user friendly to the point that rookie adjusters with just a basic XM8 course would be able to function from the onset or would you say the skillset is equal to that of traditional XM8

    2) With regard to cloud computing, being able to access XM8 from any computer/browser with an internet connection, are you saying that an XM8 scribe on a specific machine is NOT required?

     

    It will come to pass fairly soon (if not already) where adjusters can scope/dimension/document/photograph/create a comprehensive XM8 report with nothing but a smartphone.

    Along those lines, what are your thoughts on fee schedules of the near future? Would you be so inclined to predict a reduction of said fee schedules based upon the efficiency of these advances? 



    "A good leader leads..... ..... but a great leader is followed !!" CatAdjusterX@gmail.com
    dholman
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    04/16/2013 10:53 AM
    I have spoken to several experienced adjusters who are out using Xactimate 28 and all are complaining about how slow it is and that it "crashes" occasionally. The comments range from "I hate it" to "It should be trashed". I recently orderded the demo and spent several hours trying to load it and kept getting errror messages. I ended up on the phone with a Xactware tech for another hour before finally getting it installed properly. I am independent and have the option of using 27.5 or 28 and was wondering if anyone else is hearing negative feedback about the new version.
    BobH
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    Posts:759


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    04/25/2013 10:38 PM
    It's like the software is on drugs. There is a delay for everything you do.
    Rather than "bitta-bing-bitta-bang" it's like 1) enter an item 2) wait for that pill to go down the pipe.
    1) enter another item 2) wait for that first one to finish "taking" so you can get control of the computer again.
    I'm not doing the "cloud" thing, I am supposed to be writing to the hard drive. But it acts web based rather than hardware based. Like it is writing to a server in Egypt rather than the hard drive in my hotel room.
    I'm not sure if I am in the "I hate it" or the "It should be trashed" camp. Hard decision...
    Bob H
    Catmandale
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    Posts:39


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    04/25/2013 10:49 PM
    Same experience...slow enough that you think it crashed, then it does crash.

    I rolled back to 27.5.
    ChuckDeaton
    Life Member
    Senior Member
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    Posts:1110


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    04/26/2013 11:23 PM
    Personally, I can imagine being on storm and not being able to connect to the cloud.
    "Prattling on and on about being an ass with experience doesn't make someone experienced. It just makes you an ass." Rod Buvens, Pilot grunt
    CatAdjusterX
    Veteran Member
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    Posts:964


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    04/29/2013 1:13 AM
    Posted By BobH on 25 Apr 2013 10:38 PM
    It's like the software is on drugs. There is a delay for everything you do.
    Rather than "bitta-bing-bitta-bang" it's like 1) enter an item 2) wait for that pill to go down the pipe.
    1) enter another item 2) wait for that first one to finish "taking" so you can get control of the computer again.
    I'm not doing the "cloud" thing, I am supposed to be writing to the hard drive. But it acts web based rather than hardware based. Like it is writing to a server in Egypt rather than the hard drive in my hotel room.
    I'm not sure if I am in the "I hate it" or the "It should be trashed" camp. Hard decision...

    ...................................

    Hi Bob,

    since my post above I have heard from more than half a dozen of my members who are working with State Farm who are so frustrated with XM8 28 they are sincerely considering walking away from State Farm.
    I am stating this to you particularly because I believe you have been a long time hand for State Farm. Is it true that SF requires that all claims to be written in 28? Also on SF laptops? That they are stubbornly staying with 28?

    "A good leader leads..... ..... but a great leader is followed !!" CatAdjusterX@gmail.com
    Catmandale
    Guest
    Guest
    Posts:39


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    04/29/2013 8:13 AM

    I can't imagine trying to get X28 to be useful while in a cat situation, with 70 other adjusters at a Red Roof Inn on the same connection.

    I couldn't get it past a snails pace at home, with a 30 mbs connection at an off peak time of day.

    There are definetly advantages to the cloud. I use DropBox extensively and can't imagine being without it. They have managed to work it out, so let's hope Xactware can too.

    Dale

     

     

    BobH
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    Posts:759


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    04/30/2013 9:49 PM
    Yep - I am working this storm with Sf and yes they have switched over to X28.
    Another adjuster here had grief early on, and they let him continue his claims with X27.

    I talked to an exec today within the tech support area, and they are very vocal to Xm8 re: the issues. It isn't SF's fault.

    I can remember working with Xm8 when it was DOS based (1993) when it was super simple, super fast. and how slow and buggy it was when Xm8 switched to Windows. Then the first versions with sketch around 1997 were so bad you had to Save after every line item, cuz you never knew when it would puke.

    But eventually Xm8 did get the bugs out, things were really stable for the last few versions up to now. There have been some updates to Xm8 28, but my system still has a delay with everything you do. You click something, and just when you are about to say "when is that going to respond" it finally responds. Like there is an echo.
    Bob H
    real
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    05/15/2013 10:22 AM
    I have been using v. 28 for about a week now, there are some screen layouts that I like better. Definitely needs another small update as there are portions that will not save my work when I have spent 15 min. writing an adjustment report and the report wording disappears or half of it at least. I am now including my reporting as a word document until Xactimate comes out with the next small update that they tell me in 24 hour chat support will fix the issue. So I am sticking with it but waiting for a fix.
    dholman
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    Posts:20


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    05/15/2013 2:29 PM
    Just worked 50+ claims using X28. It really cost me time and money - not counting the $20 for tech support and the 1/2 day it took to get the update to load after my computer froze up. The first technician could not solve the problems so I had to wait around until a senior tech could call me back. I did eventually learn that X28 is not compatible with pdffactory pro and Dragon Actually Speaking which causes Xactimate to shut down. If you are in an estimate when this happens you will probably lose any information you have imputed in that estimate - nothing worse than labeling photos and writing an estimate only to have it go down the drain before you can save and exit. Also it is a must to make sure that any anti-virus program is disabled when downloading pricelists and updates. Finally, I know that Xactimate will eventually get all the bugs worked out but in the meantime I am going back to 27.5. My experience with X28 made me feel like I was using a computer with Widows Vista.
    BobH
    Veteran Member
    Veteran Member
    Posts:759


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    06/21/2013 10:56 AM
    UPDATE: X-28 is running pretty good after the May-June 2013 updates.
    I think it woke up from its hangover. I'm not noticing the long delay to keyboard inputs that it was suffering from when it first rolled out.
    Bob H
    Catmandale
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    Posts:39


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    06/21/2013 7:31 PM

    Bob,

    I have spent the last several days getting the small update installed, only to still have crash issues. For me, it happens when I am annotating photos, renaming photos, or printing(to PDF Pro) I have probably lost 8 hours this week to this problem.

    Right after getting the small update to load, the crashes were more dramatic, crashing win8 completely, not just Xactimate.

     I am assuming that you are using the SF equipment, which is probably not running Dragon or PDF Pro(mentioned by dholman), and probably also running under Win7. It's probably a pretty basic enterprise setup.

    Dale

     

     

    BobH
    Veteran Member
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    Posts:759


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    06/23/2013 2:34 PM
    Dale you are correct. I'm running a bare-bones set up with Win-7.
    Even the previous version of Xm8 did not "play well with others".
    When I do an estimate, I put Xm8 in it's own little word, with nothing else running.
    Bob H
    Catmandale
    Guest
    Guest
    Posts:39


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    06/23/2013 9:41 PM

    Thanks Bob,

    I guess I need to put the patient in an isolation ward.

    Dale Strain

     

    NateWilson
    Guest
    Guest
    Posts:1


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    12/12/2013 3:42 PM

    Holy Crap! This program is terrible.

    I had my main laptop sent in for servicing (need a new cooling fan). I was forced to buy a "new laptop" which I decided to get a refurbished laptop running Windows 7 instead of 8. Then, I had to download 28 since it was the newest version. First thing is first; 

    (1) Why, when they update the program, do they have to move all the tabs and options menus to different areas to make it look "sleek", or "cool"? This is a typical Microsoft type problem; they "update" the software that already worked to begin with, then you "the user" can't find anything or use the "simple" designs. 

    (2) Shouldn't a file be able to convert from 28 to 27.5? It is the same software and system, for the most part. You can incorporate an estimate from 27.5 to 28, but you cannot go back to 27.5 "the better version". Prime example, as I already stated, I have a "new" pc with 28 on it. I recevied a claim from my IA firm and when I received my "old" laptop back from being serviced, I tried to roll back to 27.5 to write the estimate. No Go! I have to use 28 to finish the file.

    (3) It crashes all the time. My first night with 28, I worked on a file for 1.5 hours and had the autosave function set to save every 2 minutes. When the program crashed, the file was not saved. I spent another hour with a technician that showed me several ways to bring the file back (if it was saved), but since it wasn't, I lost another 1.5 hours completing everything a second time. Unbelievable!

    (4) To piggyback on my last comment, 28 runs so slow that it took forever to actually write the estimate. Everytime you click on a tab or try to type something in, it has a 3-5 second delay before it registers what you are trying to do. Forget being a fast typer, or know the codes you want to enter into the Estimate. You will be delayed in every action you take. An hour long estimate can easily turn into 2 or 3, slowing you down and pissing you off in the process.

    (5) DON'T TRY TO UPLOAD PHOTOS!! This is most time consuming thing that 28 has going. It literaly took me 10 seconds to open the photo screen so I can try to label my photos. I don't even have to explain how long it took to label a large restaurant and bar. I had at least 300 photos as this was a very large commercial property with extensive wind and water damage from a tornado. Once this claim is finalized and sent in, I intend to roll back to 27.5, on my old laptop just to work more efficiently. 

    I hope Symbility can gain more market share and have carriers use another software. We pay over $1,500 per year for this program, $20 per phone call if you need help and we constantly have to have "updates" performed, which don't even fix the problems they intend to fix. DO NOT UPGRADE TO 28, USE 27.5 FOR AS LONG AS POSSIBLE, OR FIND ANOTHER SOFTWARE THAT YOUR CARRIER WILL ACCEPT!

    Jlpimpson
    Guest
    Guest
    Posts:1


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    12/18/2013 5:55 PM

    I just worked my first storm with XM8 28 and it crashed constantly when I was adding F9 notes and labeling photos. So far I think this program blows.The specs say you need to have a graphics card installed but with most laptops you cant even install them. Has anyone figured out how to make it run better?

     

    Thanks.

    dpadjuster
    Guest
    Guest
    Posts:15


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    12/20/2013 1:35 PM
    I have had my own issues with 28, mainly involving the GLR and saving changes. In 27, you could work for quite a while and just save changes on exit. In 28, if you do not save frequently, you will lose it if the program crashes. You also have to save and exit and then reenter a claim before trying to save/print or any changes you made will not be there. One tip for photos - if it is not showing your labels yet, just move one of the photos around in the order. It will usually then show the labels.

    G_Creswell
    Guest
    Guest
    Posts:1


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    01/13/2014 12:36 AM
    XactCrap28 is the worst software I have ever used. way to slow. It is a shame we have no choice but use this for some carriers. It makes working with MSB not so bad after all.
    raybish
    Guest
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    Posts:2


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    01/21/2014 3:23 PM

    The only thing I like so far about 28 is the interface; nothing else! Too slow, loosing work, time, and time is money. 27.5 will be around another year so. I'm going to let everyone else deal with the issues, I'm back to 27.5 for now.  Luckily I don't have clients that dictate what software my company uses. 

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