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Newt
USA
657 Posts |
 Posted - 04/23/2003 : 09:46:36
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I don't understand the kickbacks and clean up. Does all claims that have errors get kicked back or does the clean up crew fix most of the problems. Even on hail claims, verifying information on the policy and mortages would take time, then you have to explain the coverage and agree on a settlement. I don't even dream about doing ten a day. Maybe I will never work claims and won't if expected to go out like a Texas Twister. I have to please myself with my work, I am hard to please. Then the customer is next and who ever I work for. I don't waste time in what I do, and you never waste time spending extra effort in getting a good product out, you please everyone.
I have no doubts about some bosses who want quantity and cleanup can handle the rest, I can be up front when I say,"I ain't your man".
I am not doubting any ones ability to do ten or fifteen a day, just as I don't doubt some folks can juggle six oranges, I can't juggle three.
Jim, I think you are on target, our discussion should be on better quality work and not on personal feats. Our goal and claim to fame should be "Zero Defects" with "Insurer/Insured Satisfaction".
Hail Caeser!... et too Brutae,... naw, I aint et nuthin. |
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CCarr
Canada
1200 Posts |
Posted - 04/23/2003 : 10:00:14
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| Ghostbuster has raised some interesting points in his last post. To isolate them and not dilute the mechanics of this thread, I have opened a new thread "LCD versus Standards" in this forum; where I ask for some input on some of the 'Buster's reflections. Please have a look, and provide your thoughts. |
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Darryl
USA
36 Posts |
Posted - 04/23/2003 : 10:12:38
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My last thoughts on this subject. The vendor does not require digital photos, a substantial time saving. Computer generated drawings are not the norm, another time saver. While personally, in a cat setting, I don't think a museum quality drawing in necessary I feel it should be legible and delineate the damages. While 214 in 24 is above average he is not the only adjuster that does numbers like that. Since I have never done a file review on his files I can make no intelligent comment on his work quality. It amazes me how others can. It is not a crime to be fast, although we should not be fast if we can't be accurate. I have had the opportunity to do file reviews on other adjusters that have done more closings than this. Some do good work and some do sh---y work. The bad is not accepted. The good is praised.
I welcome adjusters that can do both fast accurate claims and slower accurate claims. Some adjusters are more suited to clean-up than others and speed is not the deciding factor.
Personally, I think the reason that a lot of individuals don't post on CADO is that when there is a difference of opinion or adjusting philosophy they are attacked. Many of our posters are gifted with the pen while many others are not and this causes some consternation in the inability to properly state their cause or defense.
As I stated above this is my last entry on this matter. My parting words are if you have had the opportunity to see the conditions that the numbers were turned under and if you have had an opportunity to review the adjuster's work or follow behind him I would consider your opinion as something to consider if not it is worth as much as his statement about his numbers.
Darryl |
Edited by - Darryl on 04/23/2003 13:56:12 |
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LAW1526
USA
43 Posts |
Posted - 04/23/2003 : 13:00:02
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I would like to make my parting conclusion to this thread.
This sight can be a very dangerous place to play. It is apparent the style of adjusting outlined in this thread is and has been accepted by both the IA. company and the carrier for whom one works. I cannot argue that point.
At the risk of posting on this sight I will not compromise my professional integrity and the level of effort I put forth for every claim I complete. I will always work my claims in the manner I have expressed in my earlier post. If the simplest of claims takes one hour or ten hours that is the level of effort it requires. My job is to assess and to make sure all parties of the contract have been treated fairly and receive to the letter of that contract what is owed on settlement.
I made untrue comments in my earlier posts to draw out information I was seeking. I am not envious nor will I ever be intimidated by other adjusters and their performances or my employer in producing a poor quality product. I left one very lucrative profession for the same reasons and I will leave this one as well. I will not and cannot make money at the expense of others. It is my belief this is exactly what is taking place with these adjusters.
If your are a potential employer reading this post I will give you the best I have to give and I will complete my assignments as directed. I will not sacrifice your E&O or mine and I will not sacrifice the insured’s interest in any way shape or form.
Thank you for the comments made and allowing me to voice my opinion. I will go back to sleep now and continue to observe from the sidelines. As I said this is a dangerous sight and I respect it to its fullest.
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JimF
USA
1014 Posts |
Posted - 04/23/2003 : 13:25:20
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Lenny (and others), no matter what you may think, getting your tail feathers scorched on this site is not fatal, and if you don't believe me ask Clayton, Newt, Ghostbuster, Bill Cook, Tom Toll or myself. It is just the way the CADO Clubhouse operates when someone gets a little out of line or a little too full of themselves.
We welcome you here as well as your comments, and you have a lot to add to the dialogue here, so please don't go back to sleep on us.
In fact, just to show you what good sports we are, the STC is going to give you 2 'Get Out Of Jail Free' cards for you to keep for the rainy day when someone might be tempted to pull out the 'scorcher'! Why heck, we didn't even do that for Newt! |
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LAW1526
USA
43 Posts |
Posted - 04/23/2003 : 13:42:45
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| Jim I was not concerened about my tail feathers. I have had them scorhed more than I would like to admit. My earlier days on this sight (supprised you didn't remember) I took my hits like a man. I will be back. |
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CCarr
Canada
1200 Posts |
Posted - 04/23/2003 : 13:47:51
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| Lenny, don't ever think you need anyone's permission to voice your opinion. Perhaps it was just a figure of speech, regardless, it didn't sound good. And, don't pull a "Gulliver" on us now. It is obvious you have lots to offer, and the value added benefit to that is the manner in which you present it. |
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Ghostbuster
476 Posts |
Posted - 04/23/2003 : 18:54:54
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Darryl, May I make the humble suggestion that you perform a closed file audit on your Superman. If his work is up to snuff, then we stand in awe of him. If his abilities are what he says they are, then please remove me from your roster and let him be your Hero.
All Hale the latest & greatest conquering Hero! Hosanna! Hosanna! Sis-boom-bah! |
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CatDaddy
USA
310 Posts |
Posted - 04/23/2003 : 18:58:01
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The tail feathers grow back Lenny. When I first arrived, Jim and Clayton held be down while Ghost burned mine down to the nothing. They are coming back in beautifully I might add.
Lenny, I am on assignment so I dont have alot time but I will give you answers to your earlier questions. I will post them here or on a PM.
JimF, I wasnt aware my mentee was posting on Worley's site. I will have to cane him into submission for breaking protocol. I have to admit, he's has been my biggest challenge to date. He's a little rough around the edges as you all can tell. Wish me luck.
Later,
CD |
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TomToll
USA
87 Posts |
Posted - 04/23/2003 : 19:08:22
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I agree with Jim and Clayton. Anyone who has knowledge to share with all of us, should be able to do so without fear of getting branded. We just need to remember that profane words and put downs will not be tolerated. I suggest that if you are in doubt about a post, type it first in Word or Wordperfect, review it, review it, and then copy it to your clipboard and post it. I would love to have had this medium when I was a young adjuster 43 years ago. I would have been able to learn so much faster and so much more.
We need new posters who have something to offer, as far as tips on organization, any knowledge tips, and any other tips that would be beneficial to us all. I ask that more of you start posting your knowledge and anything else you may have to offer. If someone trys to burn you feathers, that will be taken care of by the moderators, of which I am one.
Janice and I are working large residential losses and are only able to inspect 5 to 6 per day. Then about 45 minutes to 2 hours of paperwork per file. I thought we were becoming a paperless society. Wonder where that thought went to. |
Tom Toll |
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LAW1526
USA
43 Posts |
Posted - 04/23/2003 : 20:30:50
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Guys, I was not feeling as if my tail fathers had been burned. I just came to the realization that this subject was going no ware. Darryl or CatDaddy did not offend me in any way. As a matter of fact I did the best job I could to draw them out with the exception of one, to explain their respective positions and they did. After reading their responses I do not agree with them. I do not believe claims can be closed and done correctly in the amount of time they are closing claims in, no matter what they say. As I stated before I have not had any problems with the vendors or carriers I have worked for regarding how many claims I turn in. To the contrary I have had nothing but praise for my work and production. That’s the measuring tool I use. There is just nothing more to contribute to this issue.
What I meant by going away is when something comes up again that I feel compelled to respond, I’ll be back.
Regarding this being a dangerous sight. Just what has happened here with my final posting. If the writer cannot express one's self correctly, the readers may get the wrong message. I am not the best of writers in conveying my thoughts and this could be a dangerous playground in the wrong hands.
I enjoy the discussion presented on this sight and have learned immensely from it. I do not want to abuse it with foolishness.
I'm still here!!!!
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Michael Stueart
USA
26 Posts |
Posted - 04/24/2003 : 00:02:25
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HEY SHORTY,
REMEMBER WAY BACK TO THE FIRST OF THIS THREAD???
IT WAS ABOUT WHERE THE HAIL WOULD BE. YOU HIT THE NAIL ON THE HEAD. BIG D. SO WHERE IS THE NEXT BIG EVENT?? ABILENE TX WOULDN'T BE BAD, JOE ALLENS STEAK HOUSE IS THERE AND HE HAS THE BEST STEAK IN THE U.S.
I AM ABOUT TO WRAP UP HERE IN NY AND WILL BE READY FOR ANOTHER STORM. ICE IS ALRIGHT BUT ITS NOT A MONEY MAKER. WOULD LIKE TO BE ON A HAIL EVENT.
YOU ALL BE SAFE ON THOSE MONSTERS IN DALLAS. DONT FORGET TO CHANGE YOUR PAW PADS OFTEN, DONT WAIT TILL THEY QUIT TO CHANGE EM, YOU MIGHT BE IN A BIND!! |
Michael Stueart |
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CatDaddy
USA
310 Posts |
Posted - 04/24/2003 : 10:25:42
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I have been to Joe Allens. Its goooooooood! You order by the inch don't cha?
Lenny, I am sorry you dont believe what you've read. Maybe one day you'll get the opportunity to see one of the Immortals in action and you'll see that it can be done. Alot of members of this site know who we work or "worked" for in Shortys case. Big Red doesnt put of with slackers or run and gunners so if I have been at it almost 8 years for them, I'm doing something right.
Please do not let my comments offend you. That was not my intent.
Later folks!
CD
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LAW1526
USA
43 Posts |
Posted - 04/24/2003 : 14:17:56
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CatDaddy please believe me I’m not offended in any way. As I said earlier it is apparent your files are accepted by your IA Company and Carrier. I will not argue that point. The organizations I have been working with, will not accept my files completed in the same way you are completing your files. As fare as setting up inspection in a geographic area, inspecting damages and the like, I can keep up with any one. I have been inspecting damages to structures for the past 25 years. I started as an Arson/Fire Prevention Officer with the California State Fire Marshal Office, as a safety engineer with Lockheed Space Operations Company on the Space Shuttle program investigating all types of structural damage to facilities and equipment, as a general contractor and for the past five years as and adjuster. My independent training has taught me how a claim should be processed from the trainers point of view, it obviously must differ from yours. You believe your way is right and I believe my way is right. I don’t doubt you have been doing this for the past 8 years and successfully with an income. I just believe we are working our claims from two different points of view.
The comments that started this discussion were tuff to swallow, based form one’s personal experiences. However, there has been commentary that possibly supports your claims. If the commentator comes back after a full review of closed files and supports that the claims have been completed to the full satisfaction of their client, then there is truly nothing to discuss.
I have no doubt that if we have the opportunity some time in the future to get together we can both learn from each others experiences and better ourselves. It looks like your in good hands for employment so I guess your employer will have to hire me for this to happen. They have my resume, background and list of references to contact. Just a little plug.
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TomToll
USA
87 Posts |
Posted - 04/24/2003 : 15:16:30
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| Dallas roofing is ludicrous. Steep, chopped up, and nasty to climb. Two adjusters have fallen and hurt themselves pretty bad. This is not a good location to work hail claims. Extra pay, your kidding. We haven't seen any of it. I guess we are just supposed to climb the 8 to 12/12 pitches and not bark. I am certain that this will be the last Dallas area hail for us. Some adjusters (good seasoned adjusters)say that it is taking one and a half to two and a half hours just to diagram the roofs. Sorry folks, with the reams of paper we are going through and an average of two hours on the PC to wrap up the paper work, it is not worth it. |
Tom Toll |
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It started on Hail and ended where ??
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