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CCarr
Canada
1200 Posts |
 Posted - 09/02/2002 : 09:22:25
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Newt, the time is going to come, if you are deployed to a storm site, that you will find waffles are no longer on the menu; and waffling will have no place in your storm experience.
If you asked Chuck for Cat 101, that undoubtedly is what you got - to say you are not sure, but got several pages and made three copies, then to go and say is has a lot of information and is a good reference guide - well - decide what it is you got! It is that type of "handling" that when applied to a claims scenario, will bring a quick end to that experience. We may have new tools and technology to help us be more accurate or more productive, but they are not worth a set of everyready batteries (the energy of which you remind me of with your posts) if the basic principals are not clear. One copy of Cat 101 should be studied, absorbed, and made use of.
You opened the door near the end of your last post to "mindset". I can only provide my opinion based on your posts versus what I know the real claims world to be. I suggest to you that what appears to be the nature of your "customer service" in your previous endeavors, will cause you to be fed to the lions on Policyholder Avenue and on Storm Office Boulevard.
The insurance policy is all you have to work with, and that should be flavored only with your punctuality and ability to communicate your knowledge of it. Any thoughts or attempt to suggest or imply to a policyholder that you will see what you can do for them is a recipe for your early disaster at this game.
Sympathy for the damages you will see in the field, is best treated like a poor cologne - it is there but don't splash it around, people will tire of it. You are there to do only what is required to allow indemnity to be dispensed.
I can smell the sole of my boot approaching my chin, but, you should learn to minimize / eliminate your Walmart greeter attitude and develop a professionalism based on a sound knowledge of the policy of the file at hand. You must acquire a mindset that is focused only on providing customer satisfaction by being punctual, professionaly informed and professionaly communicative - to both the policyholder and your vendor. |
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DonP
USA
22 Posts |
Posted - 09/02/2002 : 11:10:29
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In my humble opinion, if you are willing to give your cell number to the insured, you are probably doing a pretty good job of communicating and explaining what the proces of the claim proceedure and coverages are, and answering the question & doubts he or she may have.
In retrospect, I think we have all had, at least one insured, that no matter what we did, it was wrong, in their opinion. With these, you just have to try a little harder to do your job. Remember there is a solution to every problem, you just have to find it.
Newt, you will find that when the time comes almost all are willing to give a hand or advice and even a loan to help someone, who is willing to learn this bussiness and who are willing to take constructive critsiam without being offendhed.
This has been a rough couple of years for some of us and although, we all want to work there is only so much work out there. I sgree with Tom, you have to continue to learn and become, not only a better adjuster but a better person.
Just my humble thoughts. |
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mgkmrp
USA
27 Posts |
Posted - 09/07/2002 : 11:53:50
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Glad to see unsolicited feedback on the Abiline Tx. school-(i am assumeing this is the catastrophe school advertised in CADO ). Sounds like adjusting "practicality" is taught along with the black and white of policy interpetation and "perfection" of claim reporting. These must be some good teachers for this business.
---The philosophy i assume these teachers utilize revives memory of two important statements two different adjusters said to me when i was starting out. The first,from a funny old Norweigen from Fargo ND "this isn't an exact science" and another from a heavy hitter, Silcilian gangster type right out of the Godfather movie type from Omaha says,"not everyone can do this"(be an adjuster).
---Hey Newt, Semper Fi |
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CCarr
Canada
1200 Posts |
Posted - 09/12/2002 : 22:09:25
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To Joe Lombardo, you honestly can not imagine how bad I felt after reading your post #4, in the NW vs ROR thread. Particularly your comments of, ".... unnecessarily caustic ...." and ".... respect is earned not demanded ....".
I do very sincerly apologize to you that my remarks, in critique of your previous post, were interpreted by you that way. It certainly was not intended that way.
I make no excuse for your negative interpretation. I am an ordinary kind of guy, and over the years have often had my comments or commentary described as "concise, clear and to the point".
However, in hindsight, I do see I stepped outside the parameters of the scenario that Jim created, in some cases on purpose, to try and illustrate a point; but not to find an opportunity to hurt you.
I have a leather like exterior, but your comments certainly penetrated that layer to my "soft" areas. Again, I am really sorry that you interpreted the style of my commentary that way, it was not intended that way; and I'll certainly be mindful not to repeat it to you or anyone else. |
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CCarr
Canada
1200 Posts |
Posted - 09/12/2002 : 22:26:51
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Newt, I feel obliged to clarify some of my remarks to you, and apologize to you for not being clearer, and apologize to you for what you have interpreted as my intolerance of your posts.
You say, ".... my questions are dumb ....", in my personal opinion, the only "dumb" questions are those that are repeatedly asked the same way; the third or more times. Your questions are not dumb, I have only tried to suggest they are mistimed.
You say, ".... no matter how sincere .... you are chastised for how much trouble the cause ....". It is your personal sincerity, that in fact adds to your welcome on this web site. Chastised, yes you were, but not for the trouble the questions caused; but for in my personal opinion that you were jumping ahead of the basic foundation you require. Remarks about being sent home from a storm site, are meant to be a sincere and truthful realization for you, if you continued to believe you would be "field ready" within your stated timeframe. I apologize for my mean spirited interpretation you took from these comments, that was not the intention.
It is unfortunate that you took my remarks about your participation out of context. My personal opinion was that you should absorb more of the forums while you develop your basic foundation; and watch in anticipation as some of your questions are dealt with as a topic evolves during its natural course. I would not want my comments, in any way cause you to leave CADO and seek a "more friendly atmosphere".
I am sure, beyond any doubt, that it is not your intention to make enemies. I doubt you are capable of that, given the nature of your sincere and always well meaning posts.
Newt, please stay with us. You are a breath of fresh air over this renewed CADO site, that in itself I sense has invigorated its' vision and purpose; for the better of all of us. |
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Newt
USA
657 Posts |
Posted - 09/13/2002 : 16:37:44
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Thank you Clayton, for yor honesty, I want you to know that my makeup is my worst enemy, I mean well however my intensity to learn is and always has been a problem for those mentors,teachers
and folks I respect for their knowledge. In the end we become the best of friends and form lasting bonds. Regardless of the friction I cause, we that appreciate education tend to remember those lasting lessons taught. I remember some of the proffessors I have had that, absoultly dreaded my approach and before the semester was over we were best friends. Because he could see the change in me an in the knowlege he had passed on to me.
Now to let you know what one of your thorns in the side has been doing the past two days. I attended the FEMA housing course. I had a good drive to do it. The purpose to do this was find out what options are available where there is no coverage . It was well worth the effort. For those insureds who KNOW they have no coverage , maybe I will have an answer.
There are things like tree removal both standing and down ,there is also many options for renters.
I do not think I wasted my time. I will have a number so that I may log anto the FEMA site and take advantage of their on line training and changes. I think being familure the the options will help if only once. I always thought if you had a road washed out or a bridge taken away by a flood you would be out of luck, not neccessarily so, FEMA may take care of this with just an 800 number call. I have the manual which will be a big help. Now to explain, I would never offer this unless I was positive the insured understood he/she does not have covereage on any particular item. That is basic, you start giving the impression the buck is being past, and the
lord cannot get you out of it, the the die is cast, nothing you can say past this point will
mean anything. (My thinking) |
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Quality of Adjusters,Remark
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