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JimF
USA
1014 Posts |
 Posted - 03/25/2004 : 14:08:35
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I just assumed that a "Staff Supervisor" for an "I.A." for "28 years" would already know the answer to the question you posed.
It does however confirm the theorem that the higher one goes up the management ladder in insurance and especially claims, the less one likely knows about insurance and claims handling.
The Peter Principle is alive and well in insurance. |
Edited by - JimF on 03/25/2004 14:15:18 |
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Judi8703
USA
15 Posts |
Posted - 03/25/2004 : 14:31:13
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Mr. Flynt, I certainly know the answer as it relates to the I.A. I work for. However unless a storm hits our area, we do not pursue cat work. As such, I thought by asking the professionals here that I might learn something that may or may not be differant than how the daily multi-line claims are dealt with.
If you have something to inpart on point it would be welcomed, yet if you live to only make snide remarks than again stay away from my topics else I will have no choice but to ask Roy to investigate weather your reply's are material and acceptable.
Again, thank you for your professionalism.
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CCarr
Canada
1200 Posts |
Posted - 03/25/2004 : 14:43:28
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| Well, if my question isn't too grey or distant from the opening subject matter, could I inquire what a staff supervisor for an IA vendor would do; faced with the dilemma and time period as noted in the opening scenario? |
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Judi8703
USA
15 Posts |
Posted - 03/25/2004 : 15:14:21
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Mr. Carr, I'm not totally certain that we're a "vendor" as we do not pursue storm work like RJMW and Renfroe, etc. does. However, to answer you question, if we forgot to bill an insurer for pictures than we would still owe the adjuster for the pictures. Our service invoices are based on T&E, our adjuster receives a percentage of the bottom line of said invoice. Again, if we missed it, we still owe the adjuster. After all, it's our job to process the billing and the adjuster shouldn't have to eat our mistakes.
With that said, I don't know how to answer the problem concerning the time lapse, clearly that could be an issue with some company's. |
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trader
USA
236 Posts |
Posted - 03/25/2004 : 15:48:17
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| deleated Trader. I was not knocking the contract. The comment was on the arbitration clause. |
Edited by - trader on 03/26/2004 11:53:56 |
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alanporco
USA
112 Posts |
Posted - 03/25/2004 : 16:34:37
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Mr Carr asked what a vendor's staff supervisor would do at a CAT? Well, I can tell you that Wardlaw's supervisors review files before they are submitted to Farmers. They would have noticied that the photos were not billed and directed the adjuster to make the correction. They are also there to help "newbies" or anyone with a problem.
Trader, I don't think you'll ever have to sue Wardlaw. I could be wrong, but I've found them to be great to work for (which I wish I was doing right now instead of improving my golf swing). Management at all levels is very accessible if you have a problem. |
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alanporco
USA
112 Posts |
Posted - 03/25/2004 : 20:48:31
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Thanks for the insight. Obviously, I haven't fully explored the features of this web site. Now, is this thread completely frazzled?
To head back toward the original post: Judi, since the adjuster is owed for his/her photos, why don't you, as the vendor and the adjuster's immediate employer, do the right thing and pay the adjuster, then see if your carrier will pay you? Like I said earlier: Next time you and the adjuster will know to ask about photos at the beginning of the CAT, not 3 months later. |
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Tom Toll
USA
154 Posts |
Posted - 03/25/2004 : 21:24:16
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Jim, that is one of the problems we have experienced here on CADO. We hear from a disgruntled individual, going into hazy detail about how they did not get paid fully for their services. I have checked on a number of the complaints and find that about 90% of them involve poor claim adjusting on the part of the individual, not a vendor out to cheat the adjuster. Indeed, there are some vendors who take pride in sticking it to adjusters, based on their greed. Perhaps they feel that don't have enough money to go to Las Vegas and drop and million or two.
It would be much more pleasing for all to tell the truth about their circumstance, and if they cannot, keep it off this board. Do your job right, with pride and dignity, and 99% of the vendors will pay you in full and ask you to come back to work for them.
Last but not least, spelling is very important in this profession. Can you imagine an attorney submitting a brief to the court with mispelled words. Regardless of what some say, our occupation is a profession and demands the most from all of us. HINT: do your post in word, spell check and grammar check it, copy it, and then paste it on CADO. By the way, it is never too late to learn anything, even spelling. |
Edited by - Tom Toll on 03/25/2004 21:32:44 |
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Judi8703
USA
15 Posts |
Posted - 03/25/2004 : 21:50:58
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Alanporco, please read my opening topic again. One of our adjusters went to Virginia to work for "another" vendor for the storm that had hit that area, not us. When things are a bit slow if our people desire to chase a storm we have no objections.
In answering Mr. CCarr's question, I said that we would have gone ahead and paid the adjuster for the pictures as it is our responsibility to bill for such items, and had we omitted that item on service invoices, it still would have been our duty to reimburse the adjuster and worry about collecting it or not from the insurer in question. |
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Linda
USA
127 Posts |
Posted - 03/25/2004 : 23:31:40
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**************
I have deleted many of the posts on this thread. Many were off topic and some were at the request of the originator of this thread. We need to make every attempt to keep the threads on topic. I freely admit I deleted some "harmless" posts but without the one above or below it, it make no sense. I regret this necessity as some of them were very good valid points but not on this thread.
I would like to remind all of you that you, as the poster, can delete your own posts.
May I suggest you either refrain from posting "off topic" or simply open a new thread with the subject you wish to post. I do not wish to delete this entire thread but will if it continues "off topic."
I also received a message from one poster complaining that the moderators were not doing their "jobs." Well, you have to have a "job" to not do it. Most of the moderators are currently working on storm sites and time is precious in addition to being scattered over multiple time zones. We volunteer for this "job" and none of us can remain on line and on topic 24/7. We apologize for any inconvenience you may experience from the volunteer force of moderators. We will answer emails and complaints as quickly as time and energy permits. I trust you all can understand this. |
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MysteryCat
USA
23 Posts |
Posted - 03/26/2004 : 01:09:04
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Hi Linda,
Nice to hear from you. (or any moderator)
Censorship is not a good thing. This thread is now butchered. Please protect us from vulgarity and personal attacks, etc. ONLY and let the threads live their own life, meandering as they may be. As for the whiners thst have "messaged" you regarding whatever, I submit that they are in the minority and are obviously not as fortunate as you and "most of the moderators" in that you are all working while we are all mostly praying for a storm every day.
But , nice try at satisfying the "one member who messaged you". There are already enough threads that don't make since due to deleted messages that I, myself, will probably give up on this daily ritual, and go sell cars or flowers or umbrellas on the beach in a thong! |
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LarryW
USA
126 Posts |
Posted - 03/26/2004 : 01:15:43
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| censorship sucks, but the thread police rule |
Larry Wright |
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LarryW
USA
126 Posts |
Posted - 03/26/2004 : 01:17:16
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| I guess we all missed the whole point, we thought this was a site where there could be dialogue among adjusters |
Larry Wright |
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MysteryCat
USA
23 Posts |
Posted - 03/26/2004 : 03:26:37
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You go Larry,
Down with the Nazi, Socialist, Liberal, (controllers)
and up with the PEOPLE!!
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LarryW
USA
126 Posts |
Posted - 03/26/2004 : 03:46:02
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| Clayton, Please reiterate your point that these threads were supposed to be allowed to progress through a logical discussion of a topic. If the thread Nazis want to control this board, than they can have it. I will ungraciuosly bow out. |
Larry Wright |
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Who pays for pictures?
Forum Locked
Topic Locked
