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CatDaddy
USA
310 Posts |
 Posted - 02/16/2003 : 19:36:24
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| FiveDaily, there are no 15+ per day adjusters. Some have done that many I am sure but not on any regular basis. Some people work in teams of 2. Mainly in IA ranks. They can really turn some numbers and put out good files but 15+ a day is a workout for them as well. For a single person doing it all, there aren't enough hours in the day. If some say they do, I would like to hear their schedule too. I have seen the best out there, and no I am not talking about myself or mshort68 Jim, and they do not do 15 per day. |
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fivedaily
USA
258 Posts |
Posted - 02/16/2003 : 19:57:27
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I guess I should admit here that I was being a little sarcastic when I asked about the 15 per day schedule. On my best day I hit 14, but I worked about 18 hours to get them all written up and documented.
Being staff, I get 6-8 days off a month, where I get to go home and not think about my claims. There were 2 months last year that I broke 100 claims. May in San Antonio working hail and October in LA for the 2 hurricanes. For a staff cat adjuster at my company, this is awesome work. Our minimum standard is 58 claims/month. Of course, some months are slower so we pick up our numbers when the work is plentiful.
I like to be the best... and am in the top performers in my unit but any thing I can find out to tighten up my schedule is always a plus. The types of losses always make the biggest difference.
Any other on topic comments?
Jennifer |
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TomToll
USA
87 Posts |
Posted - 02/17/2003 : 11:34:21
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I have always heard the term, "everything is relative". This would apply, in my opinion to catastrophes and type of catastrophe. If you have hail damaged roof claims, you can set up and see anywhere between 10 to 15 per day and have them written up before the next days work. That depends on zip code based areas and travel time between inspections. On a hurricane cat, fewer appointments must be set up. It is, however, imperitive that immediate contacts be made via phone or letter. Make a quick inspection with a few photos to set reserves and a quick report. Hopefully the company you are representing has e-mail access so you can e-mail the photos and report. If so, be sure and print out your report before sending. After all that has been done, set up appointments to start scoping. Most organizations/insureds will understand this arrangement and it gives you the opportunity to see if emergency repairs/cover up is necessary to protect the property. On large commercial or residential losses with badly damaged structures, it is necessary to get the reserve figure to the company ASAP.
Lets face reality. Organization is the key to success on any cat. Get your methodology set up and stick with it, unless you can inject a speed up enhancement. Don't turn and burn'em, do a good job so you will be called back by the vendor you are representing. Reputation in this industry is imperitive. |
Tom Toll |
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CatDaddy
USA
310 Posts |
Posted - 02/17/2003 : 14:01:56
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Its the luck of draw which type of territory you get. For the longest, I saw all these people turning these numbers and I was scratching my head. Then I found out their territory was across the street from the cat office and I was driving 2 hours to mine.
Dont knock yourself when you draw the bad cards. Do the best with what you have. It took 6 1/2 years for me to draw the gravy territory. It was 15 minutes from the office, straight down hail, 1 story walkovers with 17 year old roofs, 5 or 6 on the same street all over the place, and everybody was home. I had to pinch myself.
Good luck to ya!
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rr
USA
45 Posts |
Posted - 02/18/2003 : 13:17:54
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Suggest watching the weather before setting very many appointments ahead.
takes more time to call back.
i like to call folks tell them about when and also tell them if it rains will call back etc.
just my thoughts
rez |
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rr
USA
45 Posts |
Posted - 02/18/2003 : 13:19:46
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one more item I can't see anyone setting up an appointment two weeks ahead because it is going to rain.
rez |
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Dadx9
USA
143 Posts |
Posted - 02/18/2003 : 13:43:01
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| Two weeks in advance. Good point. That is why I leave Wed. and Sun. open. For paperwork and rescheduling. |
Don
"To be held in the heart of a friend is to be a king."
Bruce Cockburn |
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fivedaily
USA
258 Posts |
Posted - 02/18/2003 : 18:29:17
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Rez... I would rather set an appt for 2 weeks ahead of time and chance it might rain instead of telling the person I will call them in 2 weeks to set an appt. Almost every insured understands if I have to cancel b/c of rain. No one wants to see me fall off their roof. And if someone gets beligerent with me for cancelling b/c of rain I firmly tell them that my safety is too important to me and if they need a tarp to get one. It's not like I am going to make the repairs anyway!
Also, if I go ahead and set the appt and it doesn't rain, then that is 1 less phone call I had to make that week.
Jennifer |
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CatDaddy
USA
310 Posts |
Posted - 02/19/2003 : 07:49:04
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Schedule your appointments when you can, two weeks, three weeks out. You can always call back if it rains and reschedule. The more people you can get on the books with appointment times, the less your phone will ring. The main thing insureds want to know is WHEN you are going to inspect their loss. You call them two weeks after the date of loss and tell them you'll call them in two weeks to set an inspection date and that date turns out to be two weeks after that.....you'd be better off giving them an appointment 3 weeks out from the beginning. They know when and they have also not called your office and the agent 10 times wondering where you are.
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Catmandale
USA
67 Posts |
Posted - 02/19/2003 : 08:56:57
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Newt,
To pick up up on your earlier idea, in a small town situation the agent can be invaluable. I have had experience where stopping by his office everyday saved me a lot of time. Some houses are not on maps, and policyholders directions can vary. Having someone who is in contact with his clients, who knows you are out there working might grease the wheels. Years ago, maybe '88 or '89,in Fairfield Texas, my car broke down. The agent came out and got me, found a mechanic and loaned me his car. I had three files with no pays...the agent, his son and his office manager. After all was said and done, he sent an atta boy letter to my boss. As a caveat, I was staff at the time, and there can be a "cultural" disconnect if you are an IA Cat Adjuster instead.
Having the agents in the loop in larger metros is many times not feasible, unless you have a few with many claims.
I think it's good that you are trying to think of how to build and utilize relationships. Truly, people interaction is what this business is all about, and what makes it rewarding. Of course, a little money is nice too. [;)]
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"When we thought that we had all the answers,
suddenly all the questions changed."
Mario Benedetti (1920); Uruguayan writer.
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kmac
USA
9 Posts |
Posted - 01/02/2004 : 03:16:37
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| Working Auto you can and do look at and close 20 plus claims per day every day. |
Willie Brown |
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My Typical Daily Schedule
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