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jdb2002
2 Posts |
 Posted - 12/06/2002 : 18:17:26
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| As I rarely ever log on to sites such as CADO, or any other gossip sounding board of any kind, I found it quite amusing when someone emailed me a post from this particular site. In reading Mr. Fagan's message as well as a few of the replies from some other adjusters like Mr. Wadlow, I could only laugh at the shear stupidity and lack of professionalism displayed in some of their messages. As any real adjuster knows, most software used today has a small disclaimer at the bottom of the estimate that clearly states the final estimate amount is subject to approval by the carrier and may be changed. As ICA is an independent working for a variety of carriers across the country, we must cater to their wishes and offer them the service they demand. If from time to time we are asked to rewrite an estimate to better reflect standard pricing in the carrier's database, then so be it. We will ask our adjusters and we will make slight changes as long as the carrier knows they are responsible. As far as payment goes to adjusters, I find it amusing that it is the whiners and gripers who failed to complete an assignment or failed to actually climb a roof who always seem to complain they were shorted or they didn't get paid. Maybe next time when you accept an assignment you will finish what you started before running off to catch a storm with someone else. Maybe next time you will actually take a minute to get on the roof when you write an estimate totalling this roof. Furthermore, every time an adjuster gets "blackballed" from a firm, such as ICA, lo and behold here comes all the mudslinging on how bad you were treated. I've heard it about Crawford, Pilot, GAB, Cunningham & Lindsey, etc., etc. Same mickey mouse unprofessional wanna be adjusters who gripe every time and give this industry a black eye. Coming from another industry, I feel sorry for those of you who actually have to go find another profession one day and realize what all is expected of a true professional both in work ethic and in conduct. You would not last a single day! |
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rwadlow
USA
1 Posts |
Posted - 12/07/2002 : 13:11:25
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I find it very interesting how someone who undoubtedly is an ICA employee, (or possibly principal), doesn't have the backbone to show his/her real identity when posting a slam as jdb2002 has done. When it comes to slandering someone's abilities, mere words are worthless. I am fully capable and willing to produce documentation for all claims in my previous post. As I started my previous post, I don't normally do such things. However, when consulting the Arizona Dept. of Insurance, I was told that as ICA is not licensed to do business in Arizona, should an issue be brought forward by an insured, that MY license and reputation are at stake. The investigator suggested that I bring civil action against ICA, as their practice of changing estimates and submitting them with the adjuster of records' name on them,(without his/her knowledge), is clearly fraudulent misrepresentation. (Further, I also consulted an Attorney friend who confirmed that assessment after viewing my documentation.)
Since all of my requests to keep me informed went unheeded,(both verbal and in writing)I chose to post on the bulletin board of this site.
Predominant parts of professionalism are communication and problem solving. I found both aspects to be somewhat lacking in my previous dealings with ICA.
I will add, and I really appreciate, that Lance Ratliff called me yesterday and we had quite a conversation of my standpoint in all of this. He is the only employee who actually seemed to want to clarify the root of this whole matter. I believe that Lance understood the legal aspects adjusters face in Arizona and that he will attempt to implement changes, (a simple phone call), to assure that this issue doesn't arise in the future. To him I humbly say "Thank You"and "Good Luck".
Randy |
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Gale
USA
231 Posts |
Posted - 12/08/2002 : 00:45:18
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| I have noticed that from time to time for several years now adjusters on CADO have attacked several adjusting firms. There is only one name that comes to my mind that actually closed their doors. In fact some are larger then they were a few years ago. Do most of the adjusters/carriers just not care or most of these complaints without concrete merit? |
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jlombardo
USA
212 Posts |
Posted - 12/08/2002 : 07:54:33
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Gale,
Adjusters are like any other small business....we have to deliver what the the customer wants---the Vendor being our customer--and the vendor has to deliver what their customer wants--the Carrier---If we, as individuals feel that a Vendor or Carrier is not "doing it right" by our standards, then we only have two BASIC choices----IT IS EITHER WE DO IT THEIR WAY, OR HIT THE HIGHWAY.....Pure and simple----if you take your car to a great paint shop and want it candy apple red with gold pinstripes, would you expect the shop to deliver it painted candy apple blue with silver pin stripes---because the shop thought it looked better in blue?????
Same same..........As far as the bitching, I suspect some complaints are true and some are blown out of proportion.......it is hard to tell, unless the adverse party presents their side of the problem...but then again they-the vendor or carrier --are under no obligation to respond publicly.........it is to bad that there was not a way to have a BIDING ARBITRATION PANEL that could review adjuster-vendor complaints and handle the problems as they arise......
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Gale
USA
231 Posts |
Posted - 12/08/2002 : 10:17:22
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| My, from your post it is clear that Clayton's licensing thread is an important subject. Short of getting you foot chopped off if you do not perform as expected an adjuster is not all that free perhaps. Where is the accountability on either side? |
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ALANJ
USA
159 Posts |
Posted - 12/08/2002 : 22:17:45
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I'm still on the rd in New Orleans and waiting for the call to hit the Carolinas. ICA still owes me money. I'm not going to waste my time on these guys when I have claims in hand. However, when things slow down, I'm going to drag these guys into Federal Court. In my home state, these guys are not registered as a foreign corporation doing business within the state.(As such they can only answer the suit, not file a counter claim). I can not wait to depose these guys. With a little help, I can establish a (pattern and practice) of fraud, breach of contract etc..
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jlombardo
USA
212 Posts |
Posted - 12/09/2002 : 23:28:50
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Gale,
Please do not misunderstand what I said....it is ALWAYS our choice whom to work for or whom not to work for...I never said that the vendors should not be accountable....I just believe that their are two sides to every story and binding arbitration is a whole lot faster and less costly than seeking legal redress in the court systems.......But if you think a vendor does not comport themselves in a matter in which you feel correct , than the choice is simple...don't work for them...sooner or later the laws of supply and demand will weed out the poor adjusters and vendors........Joe L. |
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JimF
USA
1014 Posts |
Posted - 12/10/2002 : 01:55:02
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Hey Joe, the Laws of Demand ('Mother Nature'), could turn a whole lot of vendors and adjusters into "POOR" vendors and adjusters.
Or should storm events fall under the 'Laws of Supply'? |
Edited by - JimF on 12/10/2002 12:54:37 |
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CCarr
Canada
1200 Posts |
Posted - 12/10/2002 : 09:18:49
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Interesting thoughts I see evolving from Joe and Jim's thoughts re "supply and demand".
The more obvious "fit" is along the lines of Joe's comments, the vendor creates the demand and the adjuster is the supply; if I read that correctly. If so, that is based on the vendor being the only source of generating the demand for the supply of adjusters.
Whereas, with Jim's note, "Mother Nature" supplies the demand and the "cat adjuster" is down on the food chain of supply.
Now I'm thinking about issues of economics and marketing, and in that context these thoughts don't really belong in this specific thread.
However, in the "bigger picture", from the point of view of the "cat adjuster" (and I'm really still not sure what that is or what its parameters are) I think Jim's portrayal of mother nature as the supply force is really more accurate.
Having said that, I do think it is one of the fundamental pieces of the "harness" that has been enslaving the "cat adjuster" to their solitary bondage to the "storm" claim.
The "cat adjuster", or any adjuster for that matter, could only wish that the principal was reversed; as per Jim's last sentence. In that, he raises the question of the "storm event" being the supply; and that would have the carrier as being the agent of supply. I cann't, without digging out some old textbooks, work that through my mind, but it would probably create an interesting scenario; if there is a sustainable arguement to it.
IF it was a supportable concept, the independent contractor all of a sudden then holds the "royal flush" (and there is no wild cards in that new game) IF they recognized the position of their "cards" in that new game and then IF they chose to play them; and then IF they knew how best to lay their cards out. However, there is a troublesome abundance of 4 "IFs" in that last sentence. |
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JimF
USA
1014 Posts |
Posted - 12/10/2002 : 12:53:58
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Clayton, I believe it to be a sustainable concept when adjusters start looking at things in a different kind of way.
You're right though, that there are many IFS that we have to get past in order to change the view of the adjusting landscape, which is, as you have alluded, much more broad than we sometimes realize: which is what I think you are suggesting, and with which, I concur.
(Sorry for that last long sentence.) |
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Adjusters Complaint Department
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