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Gale Hawkins
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, January 14, 2000 - 9:03 pm: | 
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Tom the article does put adjusting software in the correct perspective. Jim you are on target in that software only makes idiots of many. Concepts are the hard part to master in any vocation. We talk about ‘Common Sense’ all the time but seem to have a hard time defining the term.
Just today I decided ‘Common Sense’ is nothing more than having the grasp of concepts. Having spent years in developing PowerClaim we had never really gotten around to successfully building a sales force. Earlier attempts had failed because I did not get our concept across upfront I now realize.
Now that Carol as President is running Hawkins Research I am freed up and will be focusing mainly on Sales and Marketing since it is our most pressing need currently. Yesterday we hired me a full time assistant that wants a career in sales and for two days now I have spent most of the time covering our concept of marketing as well as our overall concepts of developing and our business in general. It is now very clear that actions without concepts being understood first just creates unreal stress for all parties involved.
Adjusting companies and carriers know this well and is the one area CADO can really be of service. There is much in the way of concepts that could be taught in Internet courses. Even the concept of what an ice dam is, how it forms and the resulting effects are great. There are many adjusters that have never personally experienced an ice dam on their own home.
The lack of driving concepts is why auto insurance is more expensive for the 16 year old than the 36 year old. Concepts can be taught in Drivers Ed but time is required for the concepts to become a way of life. Now that most do not have to master the concept of clutching to get their drivers licenses they can get on the road quicker but with less experience.
With the event of easy-to-use adjusting software new adjusters can start turning in claims earlier since they do not have to learn how to fill out forms properly. It is more like multiple-choice now with software that can mask the lack of concepts at first glance.
What would you suggest for the adjuster that has yet to grasp the major concepts necessary for good adjusting and how could CADO play a role in providing what each may suggest? |
Jim Flynt
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, January 14, 2000 - 1:37 pm: |
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Tom, Thanks for posting this article and the Claims Magazine hyperlink to the article. I think it is essential reading for every adjuster and I have already sent copies to several friends. It points out appropriately, that without underlying knowledge and understanding of construction techinques and process, the best computer estimating program only makes idiots of many.
Great Post Tom! |
Tom Joyce
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, January 14, 2000 - 9:59 am: |
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It might be a benifit for many to review this article recently published in Claims Mag. Illustrates that the job is more than just plugging measurements into a computer.
http://www.claimsmag.com/Issues/December99/reality.html |
