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Clayton Carr (Clayton)
Posted on Sunday, December 09, 2001 - 10:34 pm:   

I definitely agree that "Standards for Adjusters' should be a core objective of any Association that may evolve from this community. Roy provided a good example of the 'markings for the ruler'. We must have standards as one of our first steps in regaining our credibility within the industry. A carrier job definition / description for a staff adjuster ia a type of standard. Most trades and professions have standards. Virtually all products have standards. Whether it be a carrier's certification, NFPA, FWUA, etc etc - standards are a guide to assist in assessing the level of our capabilities. I have noted 'standards' as an item in my agenda relative to my comments on the 'feasibility discussion'.

Where to start? The person or the claim? That is, does a 'person' with (x) skills, education and experience; equate to that person being measured as capable to do (a,b) claims but not (c,d) claims? Or, does (a,b) type claims require a person with a minimum set of measured skills, education and experience equating to (x); where claims type (c,d) would require additional measured criteria?

I am going to think more about which end of the stick the measure is taken from, plus chat to some Human Resources types that I know to get a better angle to the question.

In the meantime, I think we must accept that we are all measured in life - be it personal or business. Creating 'standards' for our niche in the claims world is a necessary step towards a professional image, and a consistent step within the ideology of one of our "customers" - the carrier.
Roy Cupps (Roy)
Posted on Wednesday, December 05, 2001 - 11:27 pm:   

Committee members elected by the membership could create set of standards for it's membership. They could also create a Certification based on the standards, in other words say the committee comes up with 10 standards, a member could receive a CADO-01 Certification, CADO-02 and so on depending on the number of standards that the member achieved. Committee members could determine how to confirm that the standards had been achieved.

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