Older versions of ic had trouble getting files from my hard drive when they were several folders down. When I figured it out, I resorted to saving them on my desktop or in an area closer to the surface.
file size could be an issue and if you need help resizing them, go here and scroll down to the photo resizer.
Then it could be a problem with the software program. If so, you could reinstall the program.
I know what you're feeling. Good luck and I hope it get's resolved. Let us IC users know what the problem was when you figure it out.