I'm sure this forum was not intended only for adjusters to tell their stories about being on the insured's side of the equation, but until some non-adjuster homeowners arrive to tell their story ---

I am once again dealing with the NEW State Farm Auto -- you know, the one with teams instead of adjusters.  This time I'm dealing with Team Eight.  I am less impressed than I was with Team Five last summer.  That is not good, because Team Five only got a C for service in the final analysis. 

Team Eight is failing miserably to deliver on their promise, and if they were really my good neighbor I'd be over knocking on their door to find out why they keep trying to schluff me off on someone else.  It appears that Team Eight doesn't like to listen.  They only like to tell me what to do according to their procedures.  It's a simple claim.  Someone again broke my window and stole my GPS.  The window repair guy was wonderful.  The State Farm Team Eight folks would love to send me pamphlets about glass repair, but in what decade are they going to pay me for the GPS?  They keep sending me to the replacement service.  And when I send my documentation to the replacement service (at the same time telling them I don't want to make my car a target again by replacing the GPS that has been stolen twice in seven months) the documentation goes into a void and I get no payment.  I really wish someone were actually responsible to close the claim like with the OLD State Farm. 

My suspicion is that they prematurely closed the claim and no one wants to reopen it.  Since the file is assigned to Team Eight and not to any one adjuster, it can always be someone else's problem. 

I must say that they were sort of (not really) prompt to call me the first time, however.  That it was at 5AM Pacific time after I had to drive the vehicle around for 24 hours and park it on a city street with no window.  Now if only someone would be so prompt to acrtually complete what is really a very simple claim! 

You know what else would really be nice?  To actually talk to the same person for a second time.  I feel like I'm dealing with Deus ex machina here.