I have noticed some password reset errors. Most of these errors have happened because the user was trying to reset their password and entered their "email address" in the username box. You must enter your username and not your email address unless your email address is your user name. If the username is correct an email will be sent to the email address connected to the user account and when you click the link in the email you will be sent to a page on CADO to create a new password.
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