Adjuster Claims Manual - Part 1
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Adjuster Claims Manual - Part 1

Source: National Flood Insurance Program

This manual outlines the necessary qualifications and expectations of an NFIP claims adjuster for the Write-Your-Own (WYO) program. Source: NFIP

Part 1 contains the following;  

I. National Flood Insurance Program (NFIP) ................................................................ I-1 
A. Background ................................................................................................................... I-1 
B. The Write Your Own (WYO) Program ........................................................................... I-1 
C. The NFIP Today ............................................................................................................ I-1 
1. NFIP Direct Program ............................................................................................... I-1 
2. WYO Program ......................................................................................................... I-1 
D. Flood Hazard Zones ...................................................................................................... I-2 
E. Program Phases and Coverage Limits ......................................................................... I-3 
1. Program Phases ..................................................................................................... I-3 
2. Amounts of Insurance Available .............................................................................. I-3 
II. Adjuster Participation in the NFIP ............................................................................. II-1 
A. Qualifications................................................................................................................. II-1 
1. Residential, Manufactured (Mobile) Home/Travel Trailer, 
 and Small Commercial Authorization ...................................................................... II-1 
2. Large Commercial and RCBAP Certification .......................................................... II-2 
B. Authorization Requirements .......................................................................................... II-2 
C. Adjustment Standards and Requirements .................................................................... II-3 
1. General Standards and Requirements .................................................................... II-3 
2. Specific Standards and Requirements .................................................................... II-4 
D. NFIP Fee Schedule Billing ............................................................................................ II-8 
1. Gross Losses .......................................................................................................... II-8 
 2. Increased Cost of Compliance (ICC) Claims........................................................... II-8 
III. NFIP Disaster Response ............................................................................................. III-1
A. Disaster Response Field Offices ................................................................................... III-1 
1. Adjuster Control Office ............................................................................................ III-1 
2. Claims Coordinating Office ..................................................................................... III-1 
3. Flood Insurance Claims Office ................................................................................ III-1 
4. Flood Response Office ............................................................................................ III-1 
B. Single Adjuster Program and Claims Coordinating Office ............................................ III-2 
1. Objective ................................................................................................................. III-2 
2. Background ............................................................................................................. III-2 
3. Implementation ........................................................................................................ III-2 
4. Adjuster Briefing ...................................................................................................... III-3 
IV. Policy Changes Affecting the Liberalization Clause ................................................ IV-1 

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