Infinity Insurance Goes Digital for Claims Interview Management
N2uitive’s Web-Based Digital Statement Service Provides More Efficient Recording, Retrieval, and Management of Recorded Statements
SEATTLE, Wash, March 24, 2009–N2uitive™, a claims recorded statement management solution provider, announced today that Infinity Property and Casualty Corporation (NASDAQ: IPCC) is using N2uitive’s Digital Statement ServiceSM to manage their claims interview lifecycle.
N2uitive’s Digital Statement Service simplifies the recording, retrieval, and transcription of claims interviews. Instead of the traditional process of capturing a claims interview using a cassette recorder—which requires several manual steps to record, file, store, and when needed, retrieve tapes for transcription—property and casualty insurers have one, easy to use, web-based digital solution. This service not only alleviates the costs and inefficiencies associated with cassette recordings and handling, but enables them to understand and streamline their claims interview process.
“We selected N2uitive’s service because they are truly claims experts and the system is so easy to use,” said Tony Smarrelli, vice president, national operations at Infinity Insurance. “Not only does the N2uitive team understand claims, but they deliver a solution that improves claims accuracy and consistency, meets stringent security requirements, and was easy to deploy and use. Our entire claims organization was up and running in a matter of days.”
Infinity Insurance has been successfully using N2uitive Digital Statement Service for several months. The robust searching and real-time reporting capabilities on claims adjuster compliance, statement details, and status of statements sent for transcription, have enabled them to better manage their interview process—and benefit from real dollar gains associated with the improved accuracy consistency, and customer service.
“We are thrilled to have Infinity Insurance join other leading P&C insurance carriers who have switched to digital claims interview management,” said Joel Gendelman, CEO at N2uitive. “As traditional cassette-based systems become obsolete, our customers benefit from the more efficient and effective claims processes that our digital service offers.”
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About N2uitive
N2uitive provides the property and casualty claims insurance market a recorded statement management solution that simplifies the recording, retrieval, and transcription of claims interviews. Powered by an intuitive software platform, this web-based service provides the unprecedented ability to not only digitally capture and manage claims interviews, but also understand the data collected throughout the claims interview lifecycle. For more information, visit www.n2uitive.com.
About Infinity Property and Casualty Corporation
Infinity Property and Casualty Corporation is a national provider of personal automobile insurance with a concentration on non-standard auto insurance. Its products are offered through a network of approximately 13,000 independent agencies and brokers. For more information, visit www.ipacc.com.
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Media Contact:
Joel Gendelman
CEO, N2uitive
P: (877) 294-3846 x701