Lynna Davis

515 Scott St San Marcos, TX 78666 (512) 754-4517 lynnadavis@grandecom.net

Qualifications
 Licensed Property and Casualty Adjuster in Texas and Florida
 Licensed Property and Casualty Agent in 26 states
 Catastrophe claims experience as an independent adjuster
 Residential Property and Auto Insurance Claims Experience
 Auto and Special Lines Insurance sales experience
 Estimating software proficiency - Xactimate and Mitchell’s Ultramate

Work Experience

Claims Generalist Associate Adjuster - Progressive Insurance Sept 2007 to Present
Investigate claims, analyze data and determine the extent of Progressive’s liability for loss or damages. Interview and correspond with insureds, claimants, police, witnesses, agents etc. Inspect damaged vehicles. Insure all damage is consistent with the described loss. Complete estimates of property damage. Calculate and render appropriate payments to resolve claims. Resolve claims not involving payment. Maintain electronic records and hard copy files. Work both independently in the field, and in a team environment. Strong focus on customer service and prompt resolution.

Direct Sales Agent - Progressive Insurance Dec 2006 to Sept 2007
Insurance sales including Auto and Special Lines like Motorcycle, Boat, Personal Watercraft, RV, Travel Trailer, ATV etc. Interacting with clients over the phone and via the internet. Counsel customers on selecting the best coverages to meet their needs. Explain coverages and company guidelines on a state by state basis. Connect with clients through active listening. Inform the customer of the benefits and advantages of doing business with Progressive. Refer clients to local agents when needed. Provide assistance to internet customers. Bind insurance agreements and process initial payments.

Catastrophe Insurance Adjuster - Independent Nov 2005 to Mar 2006
Travel unexpectedly to destinations of uncertain condition following natural disasters. Create and maintain a mobile office. Initiate first-contact with clients to obtain introductory claim information and schedule property inspections. Property inspection and in-person client management. Contact clients via phone, email and eFax to obtain necessary follow-up information and documents including repair estimates, photos, lists of additional expenses and contents lost. Ability to learn and adapt quickly to new software programs, upload procedures and insurance policies depending on location and specific insurance company’s needs. Organize and maintain paper and electronic records. Create templates for all forms and letters. Use Xactimate software to write insurance estimates based on policy coverage. Work as a team or independently. Multi-task under conditions of extreme stress and heavy workload. Experience working Hurricane Katrina claims for Citizens Insurance in the Miami area. Experience with Hurricane Rita claim re-inspections for Farmers Insurance in Southern Texas.

Client Development Specialist - Supportkids Child Support Enforcement May 2002 to Jan 2005
Follow-up with custodial parents that are eligible to apply for services and have requested applications. Keep paper and electronic records. Answer questions regarding contract for service. Motivate custodial parents to take advantage of options available to them. Aid in completing the application process and obtaining court order documents. Review cases that are on hold and contact custodial parents in order to obtain additional information and missing documentation needed to get case accepted. Answer email inquiries of all types. Close cases of non-cooperative and ineligible applicants. Counsel parents on handling personal crisis situations and offer advice when the company is unable to assist. Meet monthly goals. Also responsible for all duties of the Customer Response Specialist position listed below.

Customer Response Specialist - Supportkids Child Support Enforcement Aug 2001 to May 2002
Experience answering a high volume of incoming calls from custodial parents in order to determine eligibility for available services based on international and state legislation and the receipt of TANF/ AFDC. Explain the benefits of the company in order to sell the service. Perform data entry required to send applications. Establish trust between myself and custodial parents through active listening. Communicating effectively with individuals from a variety of social, economic, educational, and ethnic backgrounds. Handling extremely hostile and threatening callers. As well as performing various other duties throughout the company when needed.

Education
 Bachelor of Arts, Anthropology, Minor and Specialization in Gender Studies, Texas State University, 2001.
 Xactimate Beginner, Xactimate Advanced and Adjuster 101 classes through US Staffing.
 Extensive corporate training, as both an agent and an adjuster, through Progressive Insurance.