CAREER SUMMARY A professional with expertise in management, process improvement, team leadership and associate development. Proven accomplishments in the areas of: employee relations; employee development; expense control; severity control; litigation management and training.

PROFESSIONAL ACCOMPLISHMENTS MANAGEMENT: • Hired, trained, developed and managed a staff of adjusters, examiners and specialists handling claims in all states. • Maintained morale and productivity during transition and reduction of staff associated with corporate acquisitions. • Catastrophe Coordinator for the Eastern, Southern and Mid-West Regions of the United States.

WORK FLOW AND FILE MANAGEMENT: • Managed and provided direction on high exposure and litigation claims, conducted training seminars and participated in quality and compliance review audits. • Implemented programs to reduce claim expenses and severity. • Managed computer systems operations. • Negotiated large loss claims, reduced company reserves and eliminate unnecessary expenses through participation in nationwide severity control team. • Assisted with revisions to company claim handling guide.

DEVELOPMENT: • Developed and facilitated training classes for new associates to the claims field. • Coordinated the continuing education and licensing program for the corporation. • Developed individual objectives for performance management. • Developed retention strategy to address employee turnover and job progression model to promote employee development.

PROFESSIONAL EXPERIENCE:    Currently a claims manager for Corporate Claims Service. A full service TPA handling claims in all 50 states.  Previously I was a claims manager for Nationwide Insurance; AAA Mid-Atlantic Insurance Group; Great American Insurance Company; and Metropolitan P&C.   My responsiblityes included  litigation  material damage and property departments.  Also held the position of Catastrophe Coordinator for the Eastern Region of the United States. •

VOLUTEER EXPERIENE:  Club of Lawncrest: Past President; Treasurer and Member of the Board of Directors; and Pennsylvania District: Lieutenant Governor 1994-1995 & 1996-1997. • Cheltenham Fire Company: President & Chairman of the Board of Directors; Past Treasurer; Volunteer Fire Fighter and Chairman of various committees. • La Salle College High School Member of the Alumni Board of Directors.